Grand Palladium White Sand Resort & Spa All Inclusive

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Private beach, white sand, sun loungers, beach umbrellas
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers

Overview of Grand Palladium White Sand Resort & Spa All Inclusive

Grand Palladium White Sand Resort & Spa All Inclusive

4.0 star property

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710

Explore the area

  • Popular LocationTajma Ha Cenote8 min drive
  • Popular LocationYal-ku Lagoon10 min drive
  • Popular LocationHalf Moon Bay11 min drive
  • AirportTulum, Quintana Roo (TUY)29 min drive

Choose dates to view prices

About this area

Kantenah

Located in Kantenah, Grand Palladium White Sand Resort & Spa All Inclusive is on a private beach. The area's natural beauty can be seen at Akumal Beach and Xpu-ha Beach. Traveling with kids? Consider Akumal Ecological Center and Ecopark Kantun Chi. Discover the area's water adventures with snorkeling nearby, or enjoy the great outdoors with hiking/biking trails.

What's nearby

  • Xpu-ha Beach - 6 min drive
  • Akumal Ecological Center - 7 min drive
  • Tajma Ha Cenote - 8 min drive
  • Yal-ku Lagoon - 10 min drive
  • Half Moon Bay - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 75 min drive

Restaurants

  • La Adelita — 1 min walk
  • El Dorado — 1 min walk
  • Rauxa Show — 4 min drive
  • La Cueva del Pescador — 5 min drive
  • Bloved Lounge & Restaurant — 6 min drive

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

4-star property with pools, private beach, full-service spa
Spend the day catching some rays at Grand Palladium White Sand Resort & Spa All Inclusive's private white sand beach, relaxing by one of the property's 6 outdoor swimming pools, or pampering yourself at the full-service spa. All 264 rooms boast indoor private spa tubs and jetted tubs, plus free WiFi and flat-screen TVs with cable channels. Guests will also find furnished balconies, iPod docks, and minibars.
Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Kids' club

Supervised activities for children between 2 and 16 years old

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 1 1 restaurant and 1 coffee shop/café
  • 2 swim-up bars, 1 beach bar, 1 poolside bar and 1 1 bar
  • Room service available

Things to do

  • 6 outdoor pools
  • 5 spa tubs
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference center
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • Games

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Day bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child 2 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 185 out of 390 reviews
5 - Excellent 47%
Rating 4 - Good. 118 out of 390 reviews
4 - Good 30%
Rating 3 - Okay. 39 out of 390 reviews
3 - Okay 10%
Rating 2 - Poor. 25 out of 390 reviews
2 - Poor 6%
Rating 1 - Terrible. 23 out of 390 reviews
1 - Terrible 6%

4.4/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Great food. Great aminaties
Stayed 5 nights in Jan 2022

3/5 Okay

Traveled with family
Liked: Cleanliness, amenities
I’ve been to my fair share of all inclusives and I would give this resort 3.5 stars. It’s starting to show wear and tear, the maids did a fabulous job of cleaning our rooms but the rest of the resort looked a little drab. The food was hit or miss, sometimes great and sometimes inedible. Check in was easy bcs I pre-checked in which was a nice feature. Checkout was a bit of a nightmare. None of their bank machines would work and I had spa charges to pay for. I tried to pay for close to half an hour with no luck, and then said I’m going to miss my flight you’ll have to take my CC info and charge it when your system is working. They wouldn’t let me leave the resort! Instead I had to go take out cash which cost me an extra fee. The gym looked nice, and my son didn’t mind kids club. We had a massage which was nice and relaxing, but not the best we’ve ever received. The spa area was nice though. The resort is quite large and it seems like they do not have enough shuttles running so Be prepared to walk a lot. The bell men were very helpful, and most staff were friendly. The beach area was nice in some parts and smelled like dead seaweed in others. Overall I don’t know if I would stay at this resort again, maybe if I got a good deal.
Stayed 13 nights in Dec 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the beach is so beautiful it is truly white sand we liked the beach the most out of all hotels we been too plus they have dance activities like disco every night so the lobby is not boring as in other hotels kids and adults love it ♡
Stayed 5 nights in Dec 2021

3/5 Okay

Traveled with group
Liked: Amenities, property conditions & facilities
The property was a nice blend of resort, forest and beach. I didn't like how the price for things kept changing, somehow always more expensive.
Stayed 7 nights in Dec 2021

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had stayed at Colonial previously . Sands is nice, but more going on at Colonial area.
Stayed 7 nights in Dec 2021