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Grand Palladium White Sand Resort & Spa All Inclusive

Photo gallery for Grand Palladium White Sand Resort & Spa All Inclusive

Private beach, white sand, sun loungers, beach umbrellas
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers

Overview of Grand Palladium White Sand Resort & Spa All Inclusive

Grand Palladium White Sand Resort & Spa All Inclusive

4.0 star property

8.0/10 Very Good

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710

Explore the area

  • Popular LocationTajma Ha Cenote8 min drive
  • Popular LocationHalf Moon Bay11 min drive
  • Popular LocationYal-ku Lagoon15 min drive
  • AirportTulum, Quintana Roo (TUY)29 min drive

Room options

About this area


Located in Kantenah, Grand Palladium White Sand Resort & Spa All Inclusive is on a private beach. Traveling with kids? Don't miss Xel-Há Park. Discover the area's water adventures with snorkeling nearby, or enjoy the great outdoors with hiking/biking trails.

What's nearby

  • Akumal Ecological Center - 7 min drive
  • Tajma Ha Cenote - 8 min drive
  • Hekab Be Biblioteca - 10 min drive
  • Half Moon Bay - 11 min drive
  • Yal-ku Lagoon - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 75 min drive


  • Xtra Time Sports Bar - 8 min walk
  • Guacamayas Bar - 6 min drive
  • Lobby Bar White Sand - 1 min walk
  • La Dalia - 8 min walk
  • Cullinarium - 6 min drive

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

4-star all-inclusive property by the sea, rejuvenated in 2019
Located close to Akumal Beach, Grand Palladium White Sand Resort & Spa All Inclusive provides a free breakfast buffet, 2 swim-up bars, and a beach bar. With a private beach, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, a deep-tissue massage, or a body wrap at Zentropia Palladium Spa & Wellness, the onsite spa. The onsite theme restaurant, La Adelita, features Mexican cuisine. The gym offers Pilates classes and yoga classes; other things to do include racquetball/squash, boat tours, and snorkeling. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy the following perks during your stay:
  • 6 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Tennis courts, express check-in, and free newspapers
  • Evening entertainment, multilingual staff, and a billiards/pool table
  • Guest reviews speak highly of the family-friendly amenities
Room features
All 264 rooms feature comforts such as private indoor hot tubs and furnished balconies, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with jetted tubs and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities


Land activities

Fitness facilities
Miniature golf


Water fitness


Onsite entertainment and activities
Access to onsite nightclubs


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • La Adelita
  • La Lola
  • Portofino
  • Sumptuori

Things to do

  • 5 spa tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide


  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Conference center


  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities


  • Bedsheets provided
  • Blackout drapes
  • Day bed


  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels


  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

Outdoor space

  • Furnished balcony


  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Similar properties



Check-in from 3:00 PM - midnight
Express check-in available
Minimum check-in age: 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium White Sand Resort & Spa All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at Grand Palladium White Sand Resort & Spa All Inclusive?

As of Mar 29, 2023, prices found for a 1-night stay for 2 adults at Grand Palladium White Sand Resort & Spa All Inclusive on Apr 25, 2023 start from $324.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Palladium White Sand Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Palladium White Sand Resort & Spa All Inclusive?

Self parking is free at this property.

What time is check-in at Grand Palladium White Sand Resort & Spa All Inclusive?

Check-in is from 3:00 PM - midnight.

What time is check-out at Grand Palladium White Sand Resort & Spa All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Grand Palladium White Sand Resort & Spa All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Grand Palladium White Sand Resort & Spa All Inclusive located?

Nestled on the beach, this Kantenah property is 4.4 mi (7 km) from Akumal Beach and 10.1 mi (16.2 km) from Xel-Há Park.



Very Good

Rating 10 - Excellent. 218 out of 472 reviews" "
" "10 - Excellent 46%
Rating 8 - Good. 141 out of 472 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 50 out of 472 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 30 out of 472 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 33 out of 472 reviews" "
" "2 - Terrible 7%




Staff & service




Property conditions & facilities




8/10 Good


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the resort was large as I like walking. If you don't like walking then maybe not for you. However, there is on-site transportation to take you to the different areas. Resort was beautiful and well maintained overall. The beach was a bit disappointing - it is long, but narrow. And some of it is very your lounger is on a slope which is kind of awkward. The water is hit & miss depending on the waves & seaweed which is not in the resort's control. Pool areas were nice and had lots of loungers and activities.
Stayed 7 nights in Feb 2023

8/10 Good


Stayed 8 nights in Jan 2023

10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds at Grand Palladium are beautiful and they have something for everyone. The beach is great, pools have plenty of activities or seclusion depending on what you want. Every employee we met was very helpful and seemed to want us to enjoy ourselves. We will definitely be back and recommend this resort to friends and family.
Stayed 6 nights in Jan 2023

8/10 Good


Stayed 2 nights in Jan 2023

8/10 Good


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained and staff was great. Being from Florida and traveled the Bahamas the beach was not as nice as expected.

2/10 Terrible


Traveled with family and small children
Disliked: Cleanliness
Worst experience but nice walks and views. Not worth the price

6/10 Okay


Traveled with family and small children
Disliked: Staff & service
The resort pool, beach, and area surroundings were beautiful. Their food options were good and delicious. (not good drinks though) On the other hand, their services were bad. For example, we asked for a crib even before going to the hotel and they said we will make a note, but it was not in the room when we arrived, and we had to ask 6 more times during our stay until they brought it. We had a couple more bad experiences with their services.

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2022

2/10 Terrible


Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a horrible time. But what really bummed us is that It was our first time traveling with our little ones and it was my mother in laws first time in Mexico. We wanted her to feel welcomed and have a good time. Me and my husband have been to other hotels around the area but our experience here was awful. Right when we checked in, the receptionist Enrique was not nice. We got to our room, it looked as if it was not cleaned. The bathroom, shower was dirty.The beds, pillows smelled bad.Floors were dirty. We tried booking restaurants right on arrival and were all booked from Thursday to Monday expect 10 pm (which is closing time) plus who wants to eat so late with little kids?The gentleman in charge of booking looked beyond annoyed as if we were bothering him. He suggested we just eat in the buffet all those days.He said the food was fresh, delicious & they had a lot of options. We walked into the buffet right upon them opening (around 6:40 pm) The food was COLD. No flavor at all. Everything was terrible. We decided to go back to the room, pack our bags and do a check out. Next day, spoke to supervisor Milagros, she had such a BAD attitude, not wanting to help at all or ask what went wrong or why we felt we needed to check out. I would want a supervisor to at least be nice to my guests and TRY to fix a situation. I feel I would have stayed if we were treated welcomed and with respect. Is everyone here just rude? Choose another hotel, save yourself the headache please.

10/10 Excellent

Andrea Roman, Alexandria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort. The buffet food was great especially with our large group, everyone got what they wanted! The staff always went above and beyond. We had a wonderful family vacation.
Stayed 6 nights in Nov 2022