Not a five-star hotel...
Posted Sep 12, 2016 on Hotels
No iron and ironing board provided in the room, and items ran out when requested. Hotel housekeeping manager insisted on charging a fee ironing services, when the hotel itself does not have enough supplies to provide to all guests. Took a long time to argue and explain to the housekeeping staff before eventually agreeing to provide the ironing service on the house. This was host hotel for Global Harbor Cities Forum, an international convention. Incidents like this should never happened, not to mention arguing with customers. Hotel also needs to update it's interiors decor as it appeared to be quite aging.
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
Thank you for your comments regarding your last visit with us. We would like to extend our deepest regrets for the inconvenience caused during your stay. The request on your reservation we will try our best to arrange for you.
We appreciate your comments and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again.