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Reviews of The Icon Hotel

3 out of 5
The Icon Hotel
No.328, Minsheng 1st Rd., Xinxing Dist., Kaohsiung

Reviews

8.4

Very Good

Rating 10 - Excellent. 173 out of 461 reviews" "
Rating 8 - Good. 238 out of 461 reviews" "
Rating 6 - Okay. 39 out of 461 reviews" "
Rating 4 - Poor. 8 out of 461 reviews" "
Rating 2 - Terrible. 3 out of 461 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Cher c.c. on Mar 2, 2020
親愛的旅客 您好 感謝您對艾卡設計旅店的喜愛與肯定，您的讚賞會是我們前進的動力，未來我們會繼續努力，提供更多優質服務，期待可以很快再與您相見，再次來體驗不同的房型風格喔。

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location & convenient
We arrived at the hotel around 7pm and check in was an easy process. Slightly annoyed that the room we wanted to choose was shown as available on their screen however it was rebooked for an additional by current guess. The room itself was clean and bed was comfortable. Our kettle was broken and reception replaced it right away. We asked for additional pillows and they were delivered immediately. Customer service was great and very helpful. We asked about the air conditioning in the room as it was freezing and hoovering around 19.5 degrees Celsius. When we asked if the temperature can be adjusted to heating, We were told that function wasn't available. Ended up turning off the A/C as the room was getting way too cold for a good nights sleep. Location is good, same distance walking to Central Park or Formosa Blvd MRT. Bus stop nearby as well if you wish to use that instead. Overall experience at The Icon was good and would stay there again if we return to Kaoshiung.
Stayed 3 nights in Dec 2019
Response from Cher c.c. on Jan 15, 2020
Dear Guest Sorry for the delay in responding to your comment. It was a great pleasure to serve you and we hope that you were pleased with our amenities and services. Your satisfaction is our top priority, so we do hope that you had a truly enjoyable and comfortable stay. Thank you for you praises continuous improvement to seek top quality and to achieve customer satisfaction is our responsibility. Thank you for making us aware of this situation, and for taking the matter so seriously. And we’ll review the improvements and look forward to the opportunity to serve you again!!

10/10 Excellent

YAU

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and near station 10min walk
Stayed 2 nights in Nov 2019
Response from Cher c.c. on Nov 27, 2019
Dear Guest We are delighted to know that you had a great time during your recent holiday. We appreciate your valuable feedback and have taken this into account as we continuously strive to bring a better value for other guest. We certainly look forward to welcoming you back in the near future.

8/10 Good

FUI-BOON

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Cher c.c. on Nov 29, 2019
親愛的 FUI-BOON 您好 感謝您對艾卡設計旅店的喜愛與肯定，您的讚賞會是我們前進的動力，未來我們會繼續努力，提供更多優質服務，期待可以很快再與您相見，再次來體驗不同的房型風格喔。

8/10 Good

Wei cong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Cher c.c. on Nov 21, 2019
親愛的 Wei cong 您好 感謝您對艾卡設計旅店的喜愛與肯定，您的讚賞會是我們前進的動力，未來我們會繼續努力，提供更多優質服務，期待可以很快再與您相見，再次來體驗不同的房型風格喔。

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2019
Response from Cher c.c. on May 4, 2019
親愛的旅客 您好 感謝您對艾卡設計旅店的喜愛與肯定，您的讚賞會是我們前進的動力，未來我們會繼續努力，提供更多優質服務，期待可以很快再與您相見，再次來體驗不同的房型風格喔。

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nearest subway was Central Park exit 3 & it’s about 8-10 mins walk to the hotel. Room was spacious & good for 2 persons if you have large luggage. Breakfast was good too. Downsides were room was not brightly lit up, used drinking mugs were not washed during housekeeping, & bedsheet together with blanket comforter were tucked in together under the mattress but this also cause loosen bedsheet when the comforter is being pull out. Overall of stay was pleasant & will give a rating of 7/10. Thank you
Stayed 5 nights in Mar 2019
Response from Cher c.c. on Apr 30, 2019
Dear Guest We would like to thank you for staying with us and experiencing The Icon Hotel. It was a great pleasure to serve you and we hope that you were pleased with our amenities and services. Your satisfaction is our top priority, so we do hope that you had a truly enjoyable and comfortable stay. Thank you for you praises continuous improvement to seek top quality and to achieve customer satisfaction is our responsibility. We are looking forward to see you again. Wish you have a great day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We (family of 4 incl 2 young adult kids) stayed for 5 days in mid December. We found everything in the hotel was just to our liking. The room, on the 7th floor, had a view of the hugest Elementary School I have ever seen (with a dome on top!) and a distant view of the "85" building. The room had 2 king-size beds and plenty of room for luggage etc. The bathroom was excellent with an overhead and a spray shower, and a tub. The breakfast was just the right amount with even a vegetarian choice if requested, and hot soup was offered which you could go back for seconds (or thirds!) if you like. Also, plenty of tea/coffee and some type of jelly. All the staff spoke English and were very friendly and helpful. For anyone going to Icon, I would recommend getting a metro train to Central Park station as the 5 minute walk from there is far more convenient than the obstacle course (with suitcases) of sidewalk restaurants, scooters, cars etc if you walk from Formosa Blvd station. It's very easy to find being on the very corner of Minsheng 1st Road (the wide 2-way boulevard with a "garden" running down the centre) exactly opposite the huge Elementary school. But you need to look carefully, because the Icon logo/name is not so easy to spot. Overall, it was an excellent choice of hotel.
Stayed 4 nights in Dec 2018
Response from Cher ChangChien on Feb 1, 2019
Dear Guest We would like to thank you for staying with us and experiencing The Icon Hotel. It was a great pleasure to serve you and we hope that you were pleased with our amenities and services. Your satisfaction is our top priority, so we do hope that you had a truly enjoyable and comfortable stay. Thank you for you praises continuous improvement to seek top quality and to achieve customer satisfaction is our responsibility. We are looking forward to see you again. Wish you have a great day!

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Embrace this quirky hotel
Embrace this quirky hotel. The variety of the rooms was great with a picture of each room available. You get to select the type room you want upon check-in. My room was comfy with a massive bed. Service was good with English spoken. Bicycles available for free but close to trains too. No buffet for breakfast but the included breakfast was generous & delicious.
Stayed 2 nights in Nov 2018
Response from Cher ChangChien on Dec 5, 2018
Dear Claire We would like to thank you for staying with us and experiencing The Icon Hotel. It was a great pleasure to serve you and we hope that you were pleased with our amenities and services. Your satisfaction is our top priority, so we do hope that you had a truly enjoyable and comfortable stay. Thank you for you praises continuous improvement to seek top quality and to achieve customer satisfaction is our responsibility. We are looking forward to see you again. Wish you have a great day!

8/10 Good

Rachel, Kuala lumpur

Liked: Staff & service, property conditions & facilities, room comfort
Hotel staff is friendly
Stayed 1 night in Nov 2018
Response from Cher c.c. on Nov 24, 2018
Dear Rachel We would like to thank you for staying with us and experiencing The Icon Hotel. It was a great pleasure to serve you and we hope that you were pleased with our amenities and services. Your satisfaction is our top priority, so we do hope that you had a truly enjoyable and comfortable stay. Thank you for you praises continuous improvement to seek top quality and to achieve customer satisfaction is our responsibility. We are looking forward to see you again. Wish you have a great day!

8/10 Good

IEVA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018
Response from Cher ChangChien on Nov 21, 2018
親愛的 IEVA 您好 感謝您對艾卡設計旅店的喜愛與肯定，您的讚賞會是我們前進的動力，未來我們會繼續努力，提供更多優質服務，期待可以很快再與您相見，再次來體驗不同的房型風格喔。

10/10 Excellent

Kwee yian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Cher ChangChien on Nov 17, 2018
親愛的 Kwee yian 您好 感謝您撥空留言鼓勵我們，能夠為您服務是我們的榮幸， 我們所有的服務人員都秉持著熱情貼心的理念為客人服務， 非常感謝您選擇『艾卡設計旅店』，希望我們有為您的旅途增添更多的快樂，真心期待您的再次光臨。

8/10 Good

Kwok Cheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Clair Lin on Aug 19, 2018
您好 感謝您入住我們的旅店。感謝您的意見反應！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Clair Lin on Dec 11, 2018
您好 感謝您入住我們的旅店。感謝您的意見反應！

8/10 Good

Michelle, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room, good breakfast
Everything was great except the extra bed. It was actually just a thin mattress, which was quite disappointing. I wouldn't mind paying more for a proper bed.
Stayed 2 nights in Jun 2018
Response from Clair Lin on Jun 22, 2018
Dear Michelle We are delighted to know that you had a great time during your recent holiday. We appreciate your valuable feedback and have taken this into account as we continuously strive to bring a better value for other guest. We certainly look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great but the distance isn’t...
We stayed in the premier room for 4, it is very spacious, and with a big square bathtub! We loved the bathtub the most! Rooms all comes with a theme, it doesn’t really matter whichever room we took. The only problem with this hotel was the distance from both train stations. Going in June, it is really hot for us to walk under the hot sun from either Central Park/Formosa Boulevard station. Staffs are all friendly, aided us in many ways too. Will come back again during Kaoshiung’s cooler period... Tip : Exit Formosa Boulevard station and walk towards the orange line exit during the day as it is mostly sheltered from this station. We exited from Central Park station on our first day and regretted tugging our luggages without any shelter. A simple 10minute walk from this station was so exhausting for us under the hot blazing sun, we even got a bit sunburnt. After then, we only exited from Central Park station at night when the sun sets. No doubt Central Park station is nearer but if you want a non sheltered way, by all means take to Central Park.
Stayed 3 nights in May 2018
Response from Clair Lin on Jun 17, 2018
Dear Guest Thank you for choosing ICON HOTEL to accommodate your stay during your trip to Kaohsiung. We're pleased to hear that you enjoyed our bathtub. We certainly look forward to welcoming you in the future for another relaxing holiday.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for a 3.5 star hotel
We like the hotel rooms designs plus convenient location. 8 minutes walk to the closest station where you can take subway to the airport within 30 minutes.
Stayed 2 nights in May 2018
Response from Clair Lin on Jun 9, 2018
Dear Ronald Many thanks for having taken the time to share your positive feedback about your most recent stay at the ICON HOTEL.We are delighted that you enjoyed our design style rooms ,and you found the location convenient, hope to see you soon. :)

8/10 Good

Allan, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to subway
Nice quiet location close to subway station with easy access to high speed train station to/from Taipei.
Stayed 1 night in Apr 2018
Response from sandy chang on Apr 13, 2018
Dear Allan We appreciate your valuable feedback and have taken this into account as we continuously strive to bring a better value for other guest. We certainly look forward to welcoming you back in the near future.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nicole C. on Apr 3, 2018
Dear Christian Thanks for staying with us. We appreciate your feedback!

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great location
Friendly staff, great location, good breakfast...nice
Stayed 1 night in Mar 2018
Response from Nicole C. on Mar 21, 2018
Dear Bryan Thank you for choosing ICON HOTEL to accommodate your stay during your trip to Kaohsiung. We're pleased to hear that you enjoyed our breakfast. We certainly look forward to welcoming you in the future for another relaxing holiday.

10/10 Excellent

Jia Min Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Response from Nicole C. on Jan 9, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and great value for money
The hotel was clean and comfortable and the staff were great. The breakfast could have been better, it's a set offering every day and we'd have been happier with the option of just some toast or fruit to help yourself to. Other then that everything was fine,the hotel was quiet and we had a great stay.
Stayed 4 nights in Nov 2017
Response from viola chen on Nov 27, 2017
Dear Rachel, Thank you very much for staying with us and for sharing your memorable experience at the Icon Hotel. We appreciate your feedback and will review the improvements. Look forward to the opportunity to serve you again. With kind regards, Jade.Y

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from viola chen on Nov 15, 2017
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Pippa, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to my seminar place
All the staff ( at the front desk and the breakfast and the cleaning maid) were nice and efficient.
Stayed 9 nights in Oct 2017
Response from FY on Nov 15, 2017
Dear Pippa We are delighted to know that you had a great time during your recent holiday. We certainly look forward to welcoming you back in the near future.

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean boutique hotel
This is a pretty new boutique hotel with walkable distance to metro station and night market. The room is clean and spacious with modern decor and nice bedding. For sure will stay at this hotel when coming to Kaohsiung again.
Stayed 1 night in Oct 2017
Response from viola chen on Nov 15, 2017
Dear Priscilla We are delighted to know that you had a great time during your recent holiday. We certainly look forward to welcoming you back in the near future.

10/10 Excellent

Weng Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy & calming
The design of each room is unique & has its own character. Most importantly, the rooms are clean, smells fresh and adequately lit. The bed is soft & comfy too. Can't comment much on the location as it was a quick overnight stay. The breakfast was amazing & delicious. What a clever way to manage crowd by giving out a little gift to those who rise early for breakfast. Service at lobby & cafe was good too.
Stayed 1 night in Jun 2017
Response from viola chen on Jul 14, 2017
Dear Weng Kay Thank you for choosing ICON HOTEL to accommodate your stay during your trip to Kaohsiung. We're pleased to hear that you enjoyed our breakfast. We certainly look forward to welcoming you in the future for another relaxing holiday.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contemporary，warm and comfort stay
It is a small hotel but with spacy and contemporary design. We stayed in two four persons rooms and a small room. Each room has a unique design. Four persons rooms get a big square tub and it is great relax after long trip. Staff are helpful to guide you around what to eat and play. It was 5 minutes walk to subway but we took taxi every times .
Stayed 1 night in Jun 2017
Response from HR Supervisor on Jul 5, 2017
Dear Orbitz Sorry for the delay in responding to your comment. Thank you for you praises continuous improvement to seek top quality and to achieve customer satisfaction is our responsibility. We certainly look forward to welcoming you back in the near future.

10/10 Excellent

Choon Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the stay here
Breakfast was marvelous but if you stay there for more than 2 nights it can be boring since it will be the same breakfast everyday.Room very clean and the service is tip top but provided you speak mandarin. Convenient location to MRT and also famous night market.
Response from viola chen on Jun 1, 2017
Dear Choon Hua We are delighted to know that you had a great time during your recent holiday. We appreciate your valuable feedback and have taken this into account as we continuously strive to bring a better value for other guest. We certainly look forward to welcoming you back in the near future.

8/10 Good

rina, manila

Liked: Staff & service, property conditions & facilities
Inexpensive and decent place to stay in KHH
We got a classic double room, with no windows. First room assigned to us was too dark, the following day, a better and brighter room was given. Decent size. Next time will get a room with windows. Strong wi-fi, good breakfast, good location. One comment though, there is a slight weird funky smell upon entering the lobby I think it has something to do with the drainage.
Response from Customer Service Officer on May 28, 2017
Dear Christina We are delighted to know that you had a great time during your recent holiday. We appreciate your valuable feedback and have taken this into account as we continuously strive to bring a better value for other guest. We certainly look forward to welcoming you back in the near future :)

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Response from viola chen on May 20, 2017
Dear Anonymous, Thank you for your advice and feedback, and we’ll review the improvements and look forward to the opportunity to serve you again!!

8/10 Good

Choon Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from viola chen on May 5, 2017
hanks for staying with us. We appreciate your feedback!

8/10 Good

ai ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from viola chen on May 2, 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from viola chen on Apr 18, 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A short night's stay, was good and comfortable.
I arrived late at night and left early in the morning. It was a very short but comfortable stay.
Response from viola chen on Mar 30, 2017
Sorry for the delay in responding to your comment Thank you for you praise, continuous improvement to seek top quality and to achieve customer satisfaction is our responsibility. we looking forward to see you again. wish you have a great day ! iconhotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with rooms of different theme.
Response from viola chen on Mar 30, 2017
Sorry for the delay in responding to your comment Thank you for you praise, continuous improvement to seek top quality and to achieve customer satisfaction is our responsibility. we looking forward to see you again. wish you have a great day ! iconhotel

8/10 Good

g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice theme hotel
Breakfast is great. Able to choose your room (subjected to availability). About 5min walking distance to mrt station and 10-15min to xinjuejiang shopping area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the spaces room and easy access to train station. Free bicycle rental provided for the first 2 hrs,

8/10 Good

Adeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and panda room is cute
room is big and comfortable. pleasant to find that there is big bathtub too, great for families. panda room comes with panda soft toy, kids love it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Stylish and very helpful staff, would definitely stay again!

8/10 Good

Tak Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

James VOON, Australia

Liked: Cleanliness, staff & service
Clean modern hotel
A great clean budget hotel, but in Taiwan a bidet would be a NECESSITY if hotel want patrons not to dispose toilet paper in the WC. Hotel staff were very helpful and kind. Breakfast could be improved by asking patrons what we want rather than a set plate to save wastage as some vegetables were not to my palate i.e. cold brinjals n baby corn

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ka Ming, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Neat & tidy. Good for short trip.
Excellent breakfast. Location is very convenient. Easy access to MTR. Service is reasonable. Will stay there again if coming to KHH.

8/10 Good

kenghong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE INTERIOR DESIGN
1 night in this almost brand new ( or just renew ) hotel . Some trobule to find the way to achieve the main entry ( even my friend driving the car is a local person living in KS , than after a phone call to the front desk we realized that it was easy to get there . Front desk staff has been very nice and formal , the room was amazing clean and even facing the main street , the sound proof windows avoid any noise . The breakfast service is mixed with some part buffet style and a kind of main course prepared from the kitchen and took to the table . The choice is not bad for this kind of hotel and the quality was better than expectations .

6/10 Okay

Janice, Singapore

Liked: Staff & service
Good location, ok everything else.
Good location, walking distance to subways and night markets. Good breakfast. Traveler with young children take note hotel charge cleaning fees for children per head though bedding not required. Do not feel cleaning is done well, found hair and sandy feel on the floor. Check out is early at 11am.

8/10 Good

Man Fai, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel is modern, clean, comfort.Breakfast is nice. The location is good because it nears railways stations and night markets

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are really friendly there, room is a bit small, but the bed is very comfortable.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
different room have different design, would like to check out all the room the breakfat is like an art, very presentable