Ratings based on 129 Verified Reviews

3.9 out of 5
77% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Oct 7, 2017
The bed was uncomfortable & the sofa too the carpet was smelling.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Good location and quite spacious

Posted Sep 4, 2017
Pros: Spacious, good location
Cons: Maybe soundproof windows, more comfortable mattress and pillows, housekeeping
Location: Sea House is nearby and has a great happy hour on the bay! Short drive from Napili Coffee Store (best lattes ever!) and not too far from Ka'anapali
This is a great location in West Maui and within walking distance to Napili Bay and my favorite happy hour at the Sea House. I thought the room was incredibly spacious and well-equipped with two bathrooms, a full kitchen with appliances and even a sofa bed in the living area. I would stay again but try to get a room away from the roosters, which is the only downside. I should also mention that it was a perfect place to stay with a baby because there was a ton of space. We rented a crib and slept in a separate room, so all of us slept well.
Comment from Hotel Management
Sep 15, 2017 by Manager, Hotel Management
Aloha, Erica! Thank you for choosing The Gardens at West Maui. We are pleased you had an enjoyable stay - our noisy neighbors notwithstanding - and delighted you would stay with us again. Mahalo!
5 out of 5
Recommended
for Families
by A verified traveler

Great amenities and close to the beach

Posted Aug 23, 2017
This hotel was exactly what we needed! It had a full kitchen, stocked with appliance, dishes, and utensils. It even had a washer and dryer! It was spacious and comfortable and we'll gladly stay here again!
Comment from Hotel Management
Sep 1, 2017 by Manager, Hotel Management
Aloha! Thank you for choosing The Gardens at West Maui. We are delighted we had everything you needed to enjoy a five-star experience. We are delighted you would stay with us again and truly appreciate your highest rating. Mahalo!
2 out of 5
by A verified traveler

The gardens at west Maui

Posted Jul 25, 2017
The area is nice with a nice beach, I honestly chose it because it was the cheapest price I could get. There are very noisy chickens in the property, there is limited house keeping and I saw a young lady with her legs bitten by bed bugs. I don't even think the resort fee sould exist since all this uncomfortable situations happened.
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
Aloha, Sandra. Thank you for your visit and feedback. We are disappointed we did not make a more favorable impression. Please accept our sincere apology for any disturbance from our "fowl" neighbors. Unfortunately, Maui ordinances permit the birds, much to our chagrin. As a timeshare property, we do not follow the daily housekeeping tradition of most hotels. Instead, we offer a complimentary midweek cleaning to visitors staying a full seven days. We are always happy to replenish any items you may require, however, and daily cleaning is available for a fee. We take reports of bed bugs very seriously. In this case, since you cannot personally verify where she received them or even if they were the result of bed bugs, we cannot comment on your observation. We can tell you we have received no reports of bed bugs. Thank you once again for choosing The Gardens at West Maui.
4 out of 5
Recommended
for Everyone
by A verified traveler from NH

Far from airport but close to other hotels in west

Posted Jul 16, 2017
Cozy hotel in west maui. It is more like time-sharing property than hotel but all the facilities of hotel. Walking distance to beach. 1 hr drive from airport. Must have a rental vehicle to go arround the places from this hotel. Room had bed folding to wall so can not add extra bed. I requested a twin bed to add in the room but they could not. Overall its fine place to have quite vacation.-------------------
4 out of 5
Recommended
for Everyone
by A verified traveler from v

We love it!

Posted Jul 10, 2017
It was the best! Everything clean and organized! Love it how it was closed to a beach!
Comment from Hotel Management
Jul 21, 2017 by Manager, Hotel Management
Aloha, Mary! Thank you so much for your visit and kind words. We are happy you had an enjoyable stay!
2 out of 5
by A verified traveler from Mountain View, CA

Don't waste your time or money

Posted Jul 3, 2017 on Orbitz
Well, the check-in process was poor (I guess the office closes at 5, we arrived at 6) the person on the phone was pretty annoyed by my call. It was the wrong name on the envelope. Very expensive for a very outdated room with no bedroom (it was an uncomfortable Murphy bed). Then we got hit by a "resort" fee. How anything here qualifies as a resort is beyond me. Save your money; don't stay here. There are much better places nearby for similar or less money. On the upsise
4 out of 5
by Diane

Posted May 30, 2017 on Hotels
The neighboring rooster crow all day long!
Comment from Hotel Management
Jun 9, 2017 by Manager, Hotel Management
Aloha, Diane. Please accept our sincere apology for our fowl neighbors.
1 out of 5
by Steven

Yes, a chicken ranch!

Posted May 24, 2017 on Hotels
The hotel is located right next door to a chicken ranch. Live Roosters crowing all night long. A terrible location for any hotel. We had to leave, the noise was just too much.
Comment from Hotel Management
Jun 9, 2017 by Manager, Hotel Management
Aloha, Steven. Thank you for your visit and feedback. We regret you had to cut short your stay owing to our fowl neighbors. Unfortunately, Maui provisions permit the intrusion. We apologize for the inconvenience.
3 out of 5
by A verified traveler

Maui time @ the Gardens

Posted May 20, 2017 on Hotels
Building one is along the parking lot & we found it to be to unsatisfactory so they moved us to building four which we totally enjoyed. Close to beach aces which is great! Beautiful gardens.