Ratings based on 1,813 Verified Reviews

4.6 out of 5
91% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from California

Beachfront hotel with an amazing staff

Posted Jul 25, 2017
The room was kind of outdated for a five-star hotel, but the hotel staffs were very helpful and they did everything they could to help us have a pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2017
We came for our honeymoon and everyone greeted us by name upon arrival. They gave us an upgraded room, champagne in our room. The service was amazing! All the staff went above and beyond. A class act!
Comment from Hotel Management
Jul 24, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha and mahalo for choosing to share such a special occasion with us! We are delighted that you had a wonderful honeymoon and made many #RCMemories along the way. We appreciate your comments about the genuine service provided by our Ladies and Gentlemen and will be sure to share your compliments with them. Thank you again and we look forward to welcoming you back on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel with excellent customer service!

Posted Jul 22, 2017
The minute we arrived in the hotel we were greeted with warm welcome and every single staff member made sure we are going to have the best time. The whole staff it's one of a kind , they provide the highest quality service every day.
Comment from Hotel Management
Jul 24, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha and mahalo for your five star review! We are delighted that you enjoyed your stay with us and that is was made extra memorable by the service provided by our Ladies and Gentlemen. They are a truly special group of service professionals who genuinely care about each and every guest. We will be sure to share your comments with them as it will be very much appreciated. Thank you again for taking the time to share your experience and we hope to welcome you back soon to Kapalua.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Marvelous Hotel

Posted Jul 19, 2017
Excellent staff, great location and exceptional food.
Comment from Hotel Management
Jul 19, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha Chris and mahalo for taking the time to share your review! We are so pleased to hear that you enjoyed the hotel, our culinary offerings and the service provided by our Ladies and Gentlemen. Thank you again and we hope to welcome you back in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

It is the Ritz!

Posted Jul 10, 2017
Pros: Elegant, peaceful, and beautifully landscaped.
Location: Snorkeling in the Kapalua area is great. So is the golf.
Of course it was great! Kapalua is a quiet part of the island, but close to many attractions.
Comment from Hotel Management
Jul 11, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha and mahalo for sharing your experience with the Expedia community! We are delighted that you enjoyed your stay along the beautiful snorkeling and golfing that Kapalua has to offer. Thank you again and we hope to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Palos Verdes, CA

Posted Jul 9, 2017
We were at the Ritz Carlton Kapalua for a wedding. A beautiful venue, with gorgeous ocean views, Impeccable service, delicious food!
Comment from Hotel Management
Jul 13, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha M P and mahalo for such a lovely review of our hotel! We are delighted that you enjoyed our location, the food and the service provided by our Ladies and Gentlemen. Thank you again and we hope to welcome you back in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver wa

Nice hotel but food was average but pricey

Posted May 16, 2017
Hotel and staff were awesome, but the price of food was rediculous, especially the breakfast buffet... $90 for 2 people and the options are slim. Definitely stay at this resort, but rent a car and drive for food. Great restaurants within 15 min.
Comment from Hotel Management
May 16, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha laura and mahalo for taking the time to share your experience. We are delighted that you enjoyed the hotel and the service provided by our Ladies and Gentlemen. We apologize that you did find the breakfast buffet of value - our culinary team strives to provide the finest quality of ingredients and offer a variety of options to our guests so we will be sure to share your feedback with them. Thank you again and we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Waipahu, HI

Excellent Hotel!

Posted May 15, 2017
Pros: I especially loved our room!
Cons: Can't think of anything.
Location: Location in Kapalua, there's golf, ziplining, hiking, swimming, surfing, snorkeling, pool relaxing, hammock under coconut tree napping and lot more!
Excellent hotel that's close to Kapalua airport, DT Fleming beach and secluded enough to feel like you're at a secluded resort. On premise is everything you could possibly think of like recreation, hikes, ocean activities, pool, art, and best of all, the great restaurants and food. Our partial ocean view suite was very comfortable and spacious. It felt more than a home away from home. Given another opportunity, I'll be back for more enjoyment!
Comment from Hotel Management
May 17, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha Kalei and mahalo for sharing your five star review along with the beautiful photos from your trip. We love reading reviews like this and are thrilled you had a memorable visit. Your recommendation is much appreciated and we look forward to welcoming you back on your next visit. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Getting Lost in a Great Hotel

Posted May 5, 2017
We splurged on this hotel to celebrate our 24th wedding anniversary. We had a lovely lovely time. Staff and food were excellent! Only negatives were the lack of signage and the beach is dangerous. The hotel is huge! From the lobby to our room was an easy 12 city blocks and one elevator ride. Every hall on every floor looks exactly the same. The artwork in the halls is incredibly poor and exactly the same from hallway to hallway, floor to floor. It is such a shame that this great hotel didn't spend a little money on creative signage and some good local artwork.
Comment from Hotel Management
May 8, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha Cathy and mahalo for your five-star review! We are delighted you chose to stay with us and had a lovely time. Thank you for also sharing some feedback regarding our signage - we will be sure to take that into consideration. Regarding the artwork, we do have several pieces throughout the hotel from local artists including many from our in-house local art gallery,Village Galleries. We do appreciate your feedback and hope to have the opportunity to welcome you back in the near future.
5 out of 5
by A verified traveler

Absolute Paradise!

Posted Apr 22, 2017 on Hotels
Pros: Beautiful property next with ocean views from balconies (there are 2!) and golf course views; stayed in the residences which have a sleek open floorplan that felt like home (complete with breakfast bar, silverware, pots/pans, plates, dishwasher), genuinely friendly staff, AWESOME location very unique in Kapalua that felt like the mountains next to the beach; short walk to Honolua Store (deli and ABC store) - went there daily for food/drink/toiletries; Spa was beyond expectation in terms of amenities (but expensive) Cons: Long drive from airport (and there was an accident on Route 30 making our ride 1.5 hrs - although it is coastline which was nice), toilet is electronic, doesn't flush properly, smells like sewer; bathrooms are not super clean (grout & shower in particular) but I am a clean freak; restaurants VERY expensive and not worth it (we did walk to Montage and had breakfast once, highly recommend, better value; also drove to Lahaina for dinner 3 nights which was great); lots of young screaming children on the property (but we requested staying in a quiet room and weren't bothered when in the room; only when walking by pool and at The Terrace restaurant); beach was gorgeous but a bit small and high surf (so not good for wading or small kids) but there is a resort shuttle that will take you to another beach; overall property could use some updating
Comment from Hotel Management
Apr 26, 2017
Mahalo for sharing your five star review of our hotel! We are delighted that there were so many aspects of the property that you enjoyed. We also appreciate you sharing your feedback on areas where we can improve and will be sure to look into your concerns with the bathroom as that is certainly not typical of our hotel. Thank you again and we hope to have the opportunity to welcome you back on your next visit to paradise. Warmest Aloha! The Ritz-Carlton, Kapalua