Ratings based on 1,839 Verified Reviews

4.6 out of 5
91% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2017
beautiful hotel, clean room, friendly staff, access to nice and private beach and pool.
Comment from Hotel Management
Sep 23, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Mahalo for sharing your experience with us! We are delighted that you enjoyed your stay and hope to welcome you back in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Wait until they are done remodeling

Posted Sep 21, 2017
Overall we had a great week, however two things.....my husband cut his foot in the shower which made is less comfortable to get in it , and second, the construction they are doing was right above our room which was very unpleasing. After telling them, they still wouldn't move our room. Annoyed....good points? The lanscaping and bell staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, Ca.

Posted Sep 18, 2017
Amazing staff and amazing service. From the second you pull up to valet, you are treated with great attention and respect.
Comment from Hotel Management
Sep 23, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Mahalo for sharing your experience with us! We are delighted that you enjoyed your stay and hope to welcome you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect place for couples to visit! Nice place!10

Posted Sep 18, 2017
Make sure you read the fine print as I was shocked at the 30.00 a day valet charges per day and a lot of other hidden fees they include that I wasn't aware about all totaling 1599.00 for 7 days but I was talked into up grading for a 100.00 more for the bigger room which didn't really have an ocean view like I expected! The room was always super clean and they have a turn down service which made it nice and feel like home! I would definitely go back for more of that place!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Nice and quite

Posted Sep 17, 2017
It was quite and comfortable. Perfect getaway from a big city life.
Comment from Hotel Management
Sep 23, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Mahalo for sharing your experience with us! We are delighted that you enjoyed your stay and hope to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
Great staff views and facilities. Wonderful room beach access pool and restaurants. Did not want to come back home.
Comment from Hotel Management
Sep 23, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Mahalo for sharing your experience with us! We are delighted that you enjoyed your stay and hope to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful facilities and great location

Posted Sep 16, 2017
Wonderful staff and facilities. View from my room was incredible. Great beach and pool.
Comment from Hotel Management
Sep 23, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Mahalo for sharing your experience with us! We are delighted that you enjoyed your stay and hope to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Great experience, one suggestion

Posted Sep 5, 2017
Overall, had a great experience, but my one suggestion would be to make many more umbrellas available out by the pool. The sun is strong, and there isn't much shade at the pool during most of the day. We asked a couple of staff there if they could bring us an umbrella, but they said that there weren't any beyond what was already out (which wasn't much).
Comment from Hotel Management
Sep 8, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha Marco and mahalo for your five star review! We appreciate you taking the time to share your experience and suggestions which we will certainly take into consideration. Thank you again and we hope to welcome you back in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from TORONTO, ONTARIO

Great hotel, on the beach, close to hiking trails

Posted Sep 3, 2017
Located about an hour drive from the Kahului airport. Good spot for family, honeymooners, or just to relax and unwind. On our first day there we stopped in at the concierge desk and they assisted us in planning our stay so we were able to see the sites and still have sufficient down time.
Comment from Hotel Management
Sep 8, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha Claudette and mahalo for sharing your review. We greatly appreciate you choosing to stay with us and are delighted that you enjoyed your stay. Thank you again and we look forward to welcoming you back to beautiful Kapalua.
4 out of 5
Recommended
for Everyone
by A verified traveler from kansas city, mo

Hidden costs

Posted Aug 27, 2017
Great experience tainted by hidden charges at checkout. Charged another $500 for "transient taxes", taxes not disclosed through Expedia.
Comment from Hotel Management
Sep 2, 2017 by The Ritz-Carlton, Kapalua, Hotel Management
Aloha Stew and thank you for your four star review. While we are delighted you had a wonderful experience, we are sorry you felt that charges weren't clearly communicated to you in advance. Thank you for choosing to stay with us and we hope to see you again in the future.