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Reviews of TAUERN SPA Zell am See - Kaprun

4.5 out of 5
TAUERN SPA Zell am See - Kaprun
Tauern Spa Platz 1, Kaprun, Salzburg

Reviews

9.2

Wonderful

Rating 10 - Excellent. 158 out of 253 reviews" "
Rating 8 - Good. 80 out of 253 reviews" "
Rating 6 - Okay. 7 out of 253 reviews" "
Rating 4 - Poor. 5 out of 253 reviews" "
Rating 2 - Terrible. 3 out of 253 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan, Krizevci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nature, glacier
Stayed 3 nights in Mar 2024

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Food and SPA were great after days skiing.
Stayed 6 nights in Feb 2024

10/10 Excellent

Mikhail

Stayed 1 night in Jun 2022
Response from Silke Cizek on Jul 31, 2022
Dear Mikhail, thank you so much for staying in our hotel and for your great review. I am very happy that my team and I made your vacation so special and that you had a great time. - Therefore we give our best everyday. We are really looking forward to welcome you again in our hotel! Best wishes from Kaprun, Silke Cizek Frontoffice Manager

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have visited this property before but never stayed overnight so decided, coming out of lockdown/pandemic, let's have a treat. It was wonderful, top class in every way. Lovely run hotel with lots of facilities and little treats all around the spas, not to mention the free minibar which was very much appreciated after a day skiing.
Stayed 7 nights in Apr 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing resort, improvement in service is needed.
The resort is truly amazing. Slow and unpleasant service in the dining room. Check out was horrible- asking me to pay for my already paid via hotels.com reservation. Delaying my departure for 30 minutes.
Stayed 2 nights in Aug 2021

8/10 Good

Abdulrahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

4/10 Poor

Meghan

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel had no AC and is surrounded by a cow pasture where they spray manure all over the field. The entire lobby and rooms had a horrible smell and were filled with flies! When I asked to be changed to a room with AC because I’m allergic to mosquito bites they told me sorry we have no rooms in the part of the hotel with AC.
Stayed 2 nights in Jul 2021

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2021

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience - highly recommend!
An absolute wonderful experience. My family truly enjoyed our stay at Tauern Spa. The employees were extremely welcoming and were often observed going above and beyond to ensure guests had a positive experience. The morning and evening buffets and meal choices were delightful. The many pools were enjoyed by the children and adults alike. Despite the many guests, you could also find places to relax and unwind near the pools. My favorite was the panorama pool. The location provided exquisite views into the mountains and Pinzgauer hills. The nearby areas provide multiple mountain biking and hiking trails. You can also access many parts of the nearby national park by car, foot, bike, or ski lift. If you are looking for water sports, Zell am See is close and you can kayak, paddle board, or relax lakeside. We played hard everyday, ate well at the hotel, and slept well on comfortable beds. We will be back for the location, the amenities, and the excellent service. Thank for a top notch stay.
Stayed 6 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

mandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Getaway
Loved it! It is a romantic setting. The views are beautiful and the spa and pools are awesome! Food is great and service is even better!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Overall the property was great and I would stay again but there was a massive amount of construction going on both on the grounds and inside the restaurant area which was displeasing. We were completely unaware of this so it would have been nice to have a heads up. The waiter at the main restaurant was amazing - Stefan was an absolute pleasure.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They can buy better mattresses They can take better care of the flies in the restaurant
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Hyun Kyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place for rest and relaxation
I had a wonderful time at Tauern Spa hotel — I especially enjoyed the Panorama pool and breakfast buffet. I was not as impressed with the spa itself, which felt smaller than what I expected but still inviting and well maintained. I liked the layout of the hotel and parking was very easy. Service was very good but had to ask twice for a late room cleaning (maybe this miscommunication was my fault however). Didn’t try the sauna or spa treatments/massage. Found the lobby bar service excellent although we were there when it was not very busy. Beautiful scenery and well situated for adventures in and around Kaprun!
Stayed 2 nights in Sep 2018

10/10 Excellent

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many plusses, only one negative
Our stay was very pleasant. The place was lovely, the staff friendly, and the swimming pools were fun. The only issue I have is with the bathroom, the glass separating between it and the sitting area is needless and need to be covered for privacy, especially if you have kids. Needless to say that my 4 year old kept pumping his head onto that glass until I put the table infront of it.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent leisure break :- room, dining facilities, and pool areas all top quality. Surrounded by breath-taking views.
Stayed 4 nights in Apr 2018

10/10 Excellent

Nurul Huda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petfect
Perfect

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ur right choice
Perfect and everything in hotel perfect The good place for romantic moments The most thing I loved is the swimming pool in the top of hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Yasemin, London

Disliked: Cleanliness, staff & service, room comfort
Beautiful view spoiled by some terrible staff”
The receptionist was lovely. The gentleman who took us to our room also was wonderful and explained everything clearly. The room was small and the double bed looked like two beds put together with two separate duvets. Our son had a weird sofa bed with many parts put together. When you pay so much money a night, surely you expect a better room. The room had no AC, it was so hot in the night, hard to sleep. They make you sit at the same table each day. When went downstairs for dinner and were put inside a boxed area, away from any view, it felt awful, but we said nothing as we were tired after a long journey and also thought that they would seat us somewhere else every day.When we came down for breakfast we were seated at exactly the same spot by another member of staff. I asked whether or not we would always be seated here during our stay as it is not a very pleasant place. She told us that 'there are people who are staying for 10 days, and they come before us'. Do you treat people according to how long they stay? She was rude, argumentative and offensive.In the evening Herr Haas the Maitre D' told us that 'we had complained about our table' I said we weren't happy that she told us that people who stay 10 days comes before us.Instead of apologising, he said 'no she did not say that'. I said to him that he wasn't there but my husband and I were. SPA pool, the sauna and the location of the hotel is nice however,if you are not treated with respect and dignity this means nothing.

10/10 Excellent

Bill, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel with very good food and facilities
Seven night stay for skiing holiday. Short distance to a number of ski areas. English speaking staff. Spacious room. Covered parking - free. Large spa complex for apres ski relaxation. Excellent buffet breakfast - wide range - freshly squeezed orange juice and honey from a honey comb demonstrates quality. Half board included part buffet and part table service - excellent range and quality. Didn't eat much during days on the slopes.

10/10 Excellent

wesam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Its one of the best hotel i have ever been in

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice if not summer
Careful in summer - no air conditioning, little ventilation. Large, modern facility; well maintained with efficient staff. Likely very nice any time other than summer... ---

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

alatwan, kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice location and view
every thing good .. naked peaple in pools is bad.....

8/10 Good

Maura, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean, efficient staff, perfect location. Highly recommended.

10/10 Excellent

Ruth, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, pity about the evening restuarant!
The hotel is amazing. The facilities are top notch and easily the best we have stayed at in a ski resort. The only downside was the restuarant in the evening (breakfast no issue) as this shuts at 9pm?! Even the spa and pool are open till after 10! We sat down at 8:30 for our 5 course meal, only for most of the courses to have been removed at 9. There was no mention of this when we were seated, and how did they expect us to be eat 5 courses in 30 mins? We were still charged the same also and no apologies were offered at the time. Credit to the reception staff, who were always great, who sorted the issue out the next day and offered free drinks and bar food at the bar the next evening, which was served by a very apologetic restaurant manager and head chef, which was a nice touch. Would stay again without hesitation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel at great location
Excellent hotel located conveniently close to kitzsteinhorn glacier and other ski hills. Amazing pool areas both indoor and outdoor. Nice separate areas for people who do not want to be disturbed by kids. Very good restaurant and service.

10/10 Excellent

Omar, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uniquely outstanding!
Great room.. Great location.. Friendly staff.. And the SPA is unbelievably outstanding.. I will definitely come again.

8/10 Good

Yousef, KSA

Liked: Cleanliness, property conditions & facilities, room comfort
Yousef
The hotels was very clean well equipped locaction very nice it has one problem the staff in the restaurants they are not polit and they not treat us well and I complean to the manager about it

10/10 Excellent

Bruce, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We found this hotel very relaxing nicely set out, great food and top service

10/10 Excellent

AHMED SAID, MUSCAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like A dream
This is was one of the best resorts I have stayed in.

8/10 Good

Bhavin, Mumbai

Liked: Staff & service, property conditions & facilities, room comfort
Location, location, location
Tauern Spa is located in Kaprun in a valley, surrounded on all sides by ice-clad mountains. The room we had overlooked these mountains. All rooms have a verandah, where you can sit and look out at the wonderful scenery. The bed also faces the glass doors of the verandah and you can sit in bed and face the mountains as well. The spa is the other feature, especially the Panorama Spa on the 3rd floor, which is only for hotel residents, again overlooking the mountains. The feeling of being in a heated outdoor pool, with your body immersed in warm water and the head exposed to 9 degrees Celsius, is amazing.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Very helpful staff
Very nice hotel. Extensive swimming facilities for all. Food and drink at bar, good and reasonably priced. Very helpful and friendly staff

10/10 Excellent

jake, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Americans will love it!
Warm, spacious rock and wood lobby and theme. Beds a little still but heavy down comforters were very nice.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!
Best hotel by all means.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top relaxing fun
Great place. Very polite staff. Amazing view. Great pools. We took a few days in the summer to visit Kaprun. The actually city is about 15 minutes walk away but you can see the city and the mountain including the snow topped glacier from the hotel. Lots of food for both breakfast and dinner . The hotel was clean and well organised, everything you need for a relaxing stay - free bikes for bikiing around - paved bike lanes all around. Kaprun is a great place in the summer too. The hotel also organises day trips and activities for all the family so cant get bored, and is a great base station for popping over to other towns ( zell am see is 10 mins drive away - a must visit too). Try the see-through roof pool :) wow !

10/10 Excellent

Mohammed, KSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
services provided are excellent and the staff helpful and eager to please the customers

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023