Property amenity

Reviews of Marriott Karachi Hotel

5 out of 5
Marriott Karachi Hotel
09 Abdullah Haroon Road, Karachi

Reviews

8.0

Very Good

Rating 10 - Excellent. 76 out of 176 reviews" "
Rating 8 - Good. 50 out of 176 reviews" "
Rating 6 - Okay. 23 out of 176 reviews" "
Rating 4 - Poor. 12 out of 176 reviews" "
Rating 2 - Terrible. 15 out of 176 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 5 nights in Mar 2024

6/10 Okay

Iqbal

Stayed 9 nights in Feb 2024

10/10 Excellent

Rameez Masoud

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Rameez Masoud

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Nazish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Wim

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Rahil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, they have world-class customer service! We stayed in an executive level room, and the service we experienced in the executive lounge with Areej and Faysal is second to none! These two deserve awards! My biggest fear was taking a cab in Karachi. The car rental staff Maaz and Arif eased all of our concerns and provide us with some very reliable drivers and fantastic vehicles! Special shout out to Raheem! The man picked us up from the airport, took us to many and fulfilled all my mom’s wishes even by taking her to her old neighbourhood of Nazimabad! Thank you so much for giving my mom those memories. The restaurant staff, especially at breakfast. These guys fulfilled one of my wishes, including having sheermaal and taftaan for breakfast!! Staying here feels like visiting family. I mean it the hospitality is second to none. The only issue we had was the original room we were provided… Had someone smoking cigarettes on the floor. It was resolved by moving us to a different floor… but it’s concerning that it was a non-smoking floor, and this was allowed to carry on. Having said that, I will definitely stay here again!
Stayed 14 nights in Nov 2023

8/10 Good

henry, Santa Monica

Stayed 5 nights in Sep 2023

10/10 Excellent

Syed, Warren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and clean and hotel and the room is also very clean. Breakfast buffet is also with so many options.
Stayed 1 night in Sep 2023

10/10 Excellent

Altaf

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean environment
Stayed 3 nights in Sep 2023

8/10 Good

syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They try to charge for the mini bar which we never used other than that everything was good
Stayed 2 nights in Aug 2023

10/10 Excellent

Samir

Liked: Staff & service
Location of the property is very good. It needs brand new carpeting and furniture. The service was good.
Stayed 10 nights in Jul 2023

2/10 Terrible

muzammil

Stayed 1 night in Jul 2023

6/10 Okay

Ahmed

Business traveler
Disliked: Property conditions & facilities, room comfort
All that glitters is not gold
On the surface, the Marriott Karachi seems like a great hotel. However, upon closer scrutiny, there are several issues with this hotel. I had called ahead to request airport shuttle pick up. However, at the airport, I was told by a Marriott representative who ran the shuttle, that reservations had canceled my request for pick up without any explanation. At the hotel, there were several major issues. While the room was clean, the towels were extremely rough -- almost unusable. Two, I requested laundry service but no one was sent to collect clothes from my room. Three, the quality of food at the Nadia cafe for the breakfast buffet leaves much to be desired. Finally, and most significantly, I had explicitly told the front desk when I was checking in that I would be paying the bill in cash. They still used my credit card for a hold, and told me that the hold would be lifted when I was checking out. On the day of checking out, I went to reception to ask for my bill so that I could bring the cash to make the payment. When I arrived with the cash, the reception desk told me that my credit card had already been charged. They then said that a refund had been issued and that there would be no issues. So, I went ahead and paid in cash. It has now been almost 3 weeks and the charge is still on my credit card. I have paid for the hotel stay twice! The hotel needs to be upgraded for better maintenance and needs a more competent staff.
Stayed 4 nights in May 2023

2/10 Terrible

Arbab

Stayed 2 nights in May 2023

4/10 Poor

Raza

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Terrible cleaning
Bathroom were not cleaned properly, toilet bowl yellow, soap on the sink without wrapped, old soap was put in. shower door wouldn’t close. Water from shower would splash on the floor outside. Room safe wouldn’t operate , called front desk 4 times to fix it. Talked to the manager, he said he will look in to it.
Stayed 2 nights in Feb 2023

6/10 Okay

Shaukat

Traveled with family
Liked: Cleanliness, staff & service
This is an okay hotel despite its rankings and ratings. Breakfast is not impressive at all, specially if you stay for more than a couple of days. People are nice and courteous.
Stayed 3 nights in Jan 2023

10/10 Excellent

Junaid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in Karachi. Decent on-premises food. Clean and great staff.
Stayed 1 night in Dec 2022

10/10 Excellent

Syed

2/10 Terrible

Mohammed

Liked: Staff & service, amenities

6/10 Okay

Kamran, Hellertown

Traveled with family
Disliked: Amenities
They picked me from the airport Staff was polite Front desk need lots of training Not to speak swear words in front of guests. Abstain from socializing and joking among themselves…. Literally heard one front desk guy saying chutia and bahanchood to someone. They should be careful what they talk among themselves Gym was horrible, it’s old and broken. I came back to hotel around 6pm after work and was hungry…. A guy was giving fruits into other rooms ….. I asked and he refused and told me that I have to call front desk to get the fruits in my room. I have stayed in other hotels and have found the staff here rude and crude. Please train them and gym needs overhaul Otherwise experience was OK. Since there price is higher then other nearby hotels was expecting better service
Stayed 5 nights in Nov 2022

4/10 Poor

Jang Soo

Business traveler
Disliked: Property conditions & facilities
At the time of check-in, they asked credit card for security deposit which is normal, but when checked out they did not withdraw the deposit amount from my credit card. Also it was fully paid reservation, but they attempted the room rates from my credit card again.
Stayed 4 nights in Sep 2022

8/10 Good

Indra Sahri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

2/10 Terrible

Jahanzaib

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgustingly dirty!
Filthy, smelly, disgustingly dirty. 2 star hotel. Operated under Italian/German general manager who should resign or must be fired for running this low standard property.
Stayed 3 nights in Aug 2022

4/10 Poor

Fatima

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in poor shape. It has rained in Karachi and the whole hotel is leaking, carpets are soaking wet and there is a terrible musty smell all through the hotel. Food is mediocre at best, and same food recycled each day. This hotel is nowhere close to the standard I would expect of Marriott.
Stayed 6 nights in Aug 2022
Response from Karachi Marriott Hotel Team on Aug 15, 2022
Dear Ms. Fatima, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent same from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Karachi Marriott Hotel Team

8/10 Good

Nasir

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Understandable due to the monsoon seasons and heavy rains property water damaged. I believed they should at least entrance road repaired because that was awful
Stayed 3 nights in Jul 2022
Response from Karachi Marriott Hotel Team on Aug 1, 2022
Dear Mr. Nasir, On behalf of the entire hotel team, we want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. We are in liaison with the city administration and hopefully the road will be repaired soon. We hope to welcome you again soon. Sincerely, Karachi Marriott Hotel Team

6/10 Okay

muzammil

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Well the stay wasn’t that great due to lots of untrained employees. The hallway carpets were dirty, lobby carpets were wet due to roof leaking. My online requests from Hotel.Com booking wasn’t full fill. My overall stay was fair not good. Regards
Stayed 1 night in Jul 2022
Response from Karachi Marriott Hotel Team on Aug 1, 2022
Dear Mr. Muzammil, On behalf of the entire hotel team, we want to thank you for sharing your experience. We deeply regret the inconvenience caused during your recent visit. Interconnecting rooms are subject to availability and upon arrival, adjacent rooms were available. Once again, we appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Karachi Marriott Hotel Team

8/10 Good

Roshan

Stayed 7 nights in Jun 2022

8/10 Good

Waseem

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Karachi Marriott Hotel Team on Jun 20, 2022
Dear Mr. Waseem, Thank you very much for the rating. We hope your stay was comfortable. Kind regards, Karachi Marriott Hotel Team

10/10 Excellent

Jam Fahad

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
I stayed fir a single day at karachi marriott and found ut the best hotel if comparing with others best like PC, Movenpick etc... Their executive loung food has good variety and pool was also found far better than other hotels in town.
Stayed 1 night in May 2022
Response from Karachi Marriott Hotel Team on May 18, 2022
Dear Mr. Jam Fahad, On behalf of the entire hotel team, we want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Karachi Marriott Hotel Team

8/10 Good

Ali, London

Stayed 4 nights in Feb 2022

10/10 Excellent

Salman, Kingston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff. Variety of food. Lively entertainment. Very secure.
Stayed 1 night in Feb 2022
Response from Karachi Marriott Hotel Team on Mar 3, 2022
Dear Mr. Salman, Thank you very much for the feedback. Kind regards, Karachi Marriott Hotel Team

4/10 Poor

Aziz

Stayed 1 night in Feb 2022
Response from Karachi Marriott Hotel Team on Feb 28, 2022
Dear Mr. Aziz, We recognize your time is valuable and appreciate the feedback you have taken the time to provide. Providing the best services is important and we apologize that we did not fulfill that expectation during your visit. We would appreciate if you could share some details so that we can improve upon. Your feedback has been shared with our team leaders to ensure this is an isolated incident. Our hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. Sincerely, Karachi Marriott Hotel Team

8/10 Good

Abdool Gaffar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022
Response from Karachi Marriott Hotel Team on Feb 19, 2022
Dear Mr. Abdool Ghaffar, Thank you very much for the rating. Kind regards, Karachi Marriott Hotel Team

10/10 Excellent

Haroon U

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and security
Stayed 20 nights in Jan 2022
Response from Karachi Marriott Hotel Team on Feb 18, 2022
Dear Mr. Haroon, On behalf of the entire hotel team, we want to thank you for sharing your experience. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Karachi Marriott Hotel Team

2/10 Terrible

Asadullah

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience, outdated and ripoff !
Absolutely horrible stay with so called 4 star hotel. Terrible checkin process . 20 minutes to get my room key/fob (3/10). Room- 1980’s room, old carpet with stains (2/10) Service - Called AYS (at your service) - was put on hold for 3-4 minutes, no one is there to pick your call, finally when they picked up they had to transfer me to another station, same thing 2-3 minutes hold, call bounced back and I asked them to call me back. Bathroom phone extension doesn’t work ! Overall, below average , no where near 4 star.
Stayed 1 night in Feb 2022
Response from Karachi Marriott Hotel Team on Feb 18, 2022
Dear Mr. Abdullah, We recognize your time is valuable and appreciate the feedback you have taken the time to provide. Providing the best services is important and we apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our team leaders to ensure this is an isolated incident. Our hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. Sincerely, Karachi Marriott Hotel Team

10/10 Excellent

Syed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 9 nights in Dec 2021
Response from Karachi Marriott Hotel on Jan 17, 2022
Dear Guest, Thank you very much for the comments. Kind regards, Karachi Marriott Hotel

2/10 Terrible

Muhammad Abdullah

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
Very bad customer service and amenities. Overall very bad experience.
Stayed 2 nights in Jan 2022
Response from Karachi Marriott Hotel Team on Jan 13, 2022
Dear Mr. Muhammad Abdullah, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Karachi Marriott Hotel Team

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 10 nights in Oct 2021
Response from Karachi Marriott Hotel Team on Nov 5, 2021
Dear Guest, Thank you very much for the comment. We are glad to know that you enjoyed your stay. Kind regards, Karachi Marriott Hotel Team

10/10 Excellent

Muhammed

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 11 nights in Oct 2021
Response from Karachi Marriott Hotel Team on Oct 25, 2021
Dear Guest, Thank you very much for the comment. Kind regards, Karachi Marriott Hotel

2/10 Terrible

Muhammad

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Shower door was not closing. Everything was very old
Stayed 2 nights in Oct 2021
Response from Karachi Marriott Hotel Team on Oct 20, 2021
Dear Guest, Thank you very much for rating the hotel and writing the review. Your concern is well noted and we will do our best to avoid it from re-occurring. We look forward to welcome you again. Kind regards, Karachi Marriott Hotel Team

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021
Response from Karachi Marriott Hotel Team on Oct 20, 2021
Dear Guest, Thank you very much for rating the hotel. We understand that we failed to meet your expectations. We would appreciate if you could share some details so that we can improve upon. Kind regards, Karachi Marriott Hotel Team

10/10 Excellent

mothiahir

Liked: Staff & service
Stayed 8 nights in Feb 2021

8/10 Good

Shaikh Pervaiz

Stayed 3 nights in Aug 2021

4/10 Poor

imran

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jul 2021

6/10 Okay

Verified traveler

Liked: Cleanliness
I stayed for 8 days and booked through expedia. On check in around mid night i was told that I have to show them email showing my confirmation as they did not have access to online booking at night. So it took some time to get to the room. The hotel and the rooms look dated, clean but dated. There is more than enough staff and often it looked like that there are more employees than actual guests. It appears every employee wants to be tipped for just passing by them. Breakfast was plentiful but same every day. I checked out 1 day early well before the check out time and I was told to contact expedia to have my bill adjusted by the hotel staff. When I contacted expedia I was told they will email the hotel. Till this days more than 10 days out I have not received my refund. Although I had paid for my stay through expedia but they got my credit card on check in and put money hold for an amount more then my entire stay.
Stayed 11 nights in Jul 2021
Response from The Marriott Karachi Team on Aug 24, 2021
Dear Guest, Please accept sincere our regrets for the inconvenience caused and we assure you that we will do our best to avoid repeating the same in future. As a matter of fact, changes in bookings made via online booking channels has to made on the same platform. The hotel cannot make amendment, and hence the amount is blocked. We hope you have received the release note for the blocked amount from the concerned office. We are confident that we will get another opportunity to serve you and make the difference. Kind regards, The Marriott Karachi Team

8/10 Good

M MEHTAB

Stayed 1 night in Jul 2021
Response from The Marriott Team on Aug 24, 2021
Dear Mr. Mehtab, We hope you enjoyed your stay and look forward to welcome you back. Kind regards, The Marriott Team

10/10 Excellent

Shariq

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Farah razvi
Amazing the GM is very accommodating and also the staff food is excellent we will diff stay here anytime
Stayed 3 nights in Jul 2021
Response from The Marriott Team on Jul 14, 2021
Dear Ms. Farah Razvi, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Karachi Marriott Hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, The Marriott Team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Loved the hospitality. The room was very beautiful and comfortable. The view was great from the room. Whatever we requested was made available to us. Overall great experience.
Stayed 1 night in May 2021
Response from The Marriott Team on May 28, 2021
Dear Guest, Thank you for your feedback. Kind regards, The Marriott Team

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
old property with old rooms.
Stayed 14 nights in Apr 2021
Response from The Marriott Team on Apr 27, 2021
Dear Guest, Thank you for your feedback, we will do our best to meet your expectations. Kind regards, The Marriott Team