Ratings based on 64 Verified Reviews

4.1 out of 5
58% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2017
Pros: Spacious room and bathroom. Quiet (in October). Great breakfast (included).
Location: Excellent location, in the best part of the historical Spa Town.
Small, cosy hotel in the best part of the historical Spa Town. Spacious room with a great view and blooming flowers in the window box. Close to good restaurants and tourist attractions.
5 out of 5
by Garfield

Wonderful clean comfortable friendly small hotel.

Posted Nov 2, 2017 on Hotels
Wonderful clean comfortable friendly small hotel, with excellent breakfasts.
3 out of 5
by A verified traveler

No hot water; No internet; No heat;

Posted Sep 22, 2017
Pros: The room was neat and clean.
Cons: Greeting guests in a manner that makes them feel welcomed.
The title sums it it. Upon arrival I received a lukewarm welcome. The internet was down throughout most of my two day stay so I was unable to get any work done. On the first morning there was no hot water. Could not shower until later that night. The next morning the hot water was available. The heat came on every night but no heat during the day. The room was super neat and very clean. I gave it a poor rating because of the elements above but the room itself was perfectly fine. Breakfast was about the average of the European breakfast with meats, cheeses, yogurt and pretty good coffee. This is a nice economical hotel in the heart of the spa town but all the elements that make for a good stay i.e. a decent welcome, hot water to shower, a warm room in winter and internet were all missing. I would return if I were guaranteed a better stay.
4 out of 5
by John

Superb location but...

Posted Sep 1, 2017 on Hotels
Reception was very helpful. The immediate area is pedestrianised but they offered a choice of parking options. Just stayed the one night so was fit for purpose.. Comfortable bed but bedside light not connected. The breakfast area in was in the roof space and somewhat cramped. The buffet wasn't restocked as quickly as it should have been.
Comment from Hotel Management
Sep 3, 2017
Thank you for comment.
4 out of 5
by A verified traveler

Posted Aug 18, 2017 on Hotels
A very clean and nice hotel in a quiet area.
Comment from Hotel Management
Aug 21, 2017
Thank you.
4 out of 5
by Avi from Israel

good value for money

Posted Aug 14, 2017 on Hotels
Pleasant and quiet stay
Comment from Hotel Management
Aug 21, 2017
Thank you.
5 out of 5
by Shirley

Posted Jul 16, 2017 on Hotels
Enjoyed the apartment very much and the location was perfect.
Comment from Hotel Management
Jul 22, 2017
Our pleasure.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Quiet, Inexpensive Hotel in Wonderful Spa Town

Posted May 27, 2017
Pros: The staff were caring, personable, and helpful. I like the location. Bed was comfy, bathroom facilities were fine. Breakfast delivered to my room. +++
Cons: Better coffee in the room would make sense
Location: Trails ,hiking, soaking... great place to ride a bikw
I took trains from Ingolstadt, Germany, to Karlovy Vary, Czech Rep. with a couple easy changes. It took about 3 hours. I walked from the train station to the hotel in about 40 minutes, but I was carrying everything in a backpack, so I enjoyed the walk immensely, not making any noise, ( I normally make with the roller board suitcase I travel with when I work ), breathing the fresh night air. Karlovy Vary is set along a narrow river, in a forested canyon, and it is scenic, safe, and starts looking quite upscale once you're 5-10 minutes beyond the train station. The hotel is small, 11 rooms, but it is perfect in its place, brightly painted, yet humble among the larger, flashier spa hotels. The breakfast was very good, it was included in the price, and the staff were charming, casual, elegant, and professional. I had dinner one night at the underground bar in the Grand Hotel Pupp, an easy 3 minute stroll from the Maltezsky Kriz, and the only place I found open after 21:00! I will definitely come back to this Hotel and this great town.
Comment from Hotel Management
Jul 22, 2017 by Jan, Hotel Management
Thank you very much for nice words.
3 out of 5
by Roman

Posted Mar 21, 2017 on Hotels
horrible parking hiden fees,
4 out of 5
by A verified traveler

very nice

Posted Aug 28, 2016 on Hotels
all was great, but the breakfast is very simple. overall very good value for money.