Very disappointed , rude front desc, poor service
Posted Jul 28, 2014 on Hotels
Made the booking month ahead with request for nice room with two doubles! Arrived with my sister who is in btw chimo therapy ! Wright at the front desc I got the manager who demand pay up front !!!! I never use to this treatment but ok, I paid !!! After I noticed her (Gabriela ) that we had an 5h drive and asked politely for the nice room!! She give us small room with the Quinn size bed for 2 pple and no air condition !!!! The room was so small that my luggage was barely fitting there!!! I asked for another option and she let as wait for another hour and she complained that she is very busy but will do some changes and we got another room at ground floor with no view !!!!! We was so exhausted that we was agree to that!!
If you go to the spa area personal so unfriendly , not even greats you , busy with there own staff or simply playing on there smart phone!!! And this should be 5star service?!!!
And if you asked them for something they making face expression that you feel you bothering them for life!!!! Still happy with some personal who is doing Beaty treatments, some of them realy looking to please you.. But it's just few!!!!!!
Restaurant service is poor !! Some evenings they not even ask for choice of drink and not bothering to ask how are you doing?food is ok, staying there for 7 days and see quality could be better for 5star hotel!!!
Consultation with doctor was more or less about the weather and was lit disappointed in there professionalism!!!
I asked for horsebackriding club and they give me some address outside the karlovi vary! I asked exactly direction in English and lady in front desc with same face expression ,, don't bother me by working,, lol told me that impossible for her to print out in English , but she can do in chech !!!ok !!!
She print me out half of the direction and the rest she try to drow me on the map! After few minutes she got exchausted and ask me if I want use the taxi instate ?!! Lol I left the hotel , was get lost and finally found it !!! Oh ! What I see it's a big field with no really office set up, some building looks like got the bomb from 1945 war!! Some dirty half naked people running around and one gypsy who tryed to make picture with his phone!! lol I'm not lie!! It's just like horror movie!!! Question to 5star hotel why they offering socha place?!!! They not even listening what are you looking for !!
Front desk poor manners , talking to you like to 2 level sitizen , like they know better !! They intarspping you by talking , avoiding eyes contact and no smile or kind word coming out then mouth !!! Terrible experience by checking out!!!
Never coming back!!!
It's so shame for socha beautiful city socha ugly unfriendly service !!!
Hearing another guests in the hotel who leaving with the same about feelings...
I more feeling welcome in Austria or schweiz then there!!! Terrible!!!!
Comment from Hotel Management
Jul 31, 2014 by SWH, Hotel Management
Thank you very much for your opinion.
It is very important ofr us to have a feddback from the guests even the negative one. We will pay our special attention to the points you were mentioning about in your comment. And will do everything we can to provide our clients with the best possible service.