Seaview 3 bedrooms Apartment, Ocean Front Elevator | Living area | LCD TV

Reviews of Karon Sea Sands Resort

4 out of 5
Karon Sea Sands Resort
208/2 Karon Road, Karon Beach, Karon, Phuket

Reviews

8.6

Excellent

Rating 10 - Excellent. 165 out of 363 reviews" "
Rating 8 - Good. 154 out of 363 reviews" "
Rating 6 - Okay. 26 out of 363 reviews" "
Rating 4 - Poor. 12 out of 363 reviews" "
Rating 2 - Terrible. 6 out of 363 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aidan C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to stay here for a month next time! The hotel staff is so friendly and nice this is one of the only hotels that will give you more than you pay for in Thailand it absolutely my favorite and would stay again and again
Stayed 2 nights in Feb 2024
Response from Sujittra I. on Feb 25, 2024
Dear Aiden C, Thank you very much for your kind compliment. The Karon Sea Sand Resort Team looks forward to welcoming you back to stay with us again. Warm regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice and clean, and in a good location across the road from the beach. Mostly Russians seem to be here at the moment. Not much nightlife in this area, so good if you want things a bit quieter.
Stayed 4 nights in Dec 2023

6/10 Okay

Jana

Liked: Cleanliness
Hotel needs some upkeep, owners are letting it get run down. Broken drawer in my room, pool is a mess with broken tiles, tired mattress in the room. All the staff are on their phones all the time! So much so that when I used the ATM I immediately went over to reception to have a bill changed and she was looking at her phone. The next people found the card and though I was sitting near the woman waiting for a taxi, she didn't know it was mine because she had been on her phone not paying attention. Unfortunately I was at the airport before she realised and had to cut it up. Cleaning staff in the halls, reception, everyone on their phones! Staff were very nice and attentive if you needed them. Breakfast was so mediocre and repetitive. (Funny, the pub affiliated with the restaurant also was mediocre and I feel probably the same staff). Don't pay extra, there are lots cafes and restaurants to go nearby. Smoking all over the place which was ick. Also thought it was 'beachside' as stated as I've not been to Karon. Had to cross a busy road to get to the beach so I didn't go as much as I had hoped. No chairs made available for my "beachside" hotel either, we have to pay. Chair covers were dirty and wet by the pool and the area wasn't tidied up regularly. I'f I go back I won't stay here, so I'm not recommending.
Stayed 6 nights in Nov 2023
Response from KSS Management Team on Dec 5, 2023
Dear Guests,Thank you for taking the time to write your reviews.We have admonished our staff and made sure no phones are to be used during service hours. Our sincere apologies forthis oversight.The rooms will be looked at and upgraded, including the pool areas. The breakfast has a vast variety of choices, but wewill still recheck again to see if we can improve more.Anyways we would have preferred if you told us those problems when you were staying here so we could correct thosemistakes.We have dedicated smoking areas in the hotel.We are on the Karon Beach Road, across the beach itself.But we have no control on the chairs and cushions on the beach. They belong to the local community and they chargemoney for usage.You left your card in the ATM machine. The staff called you when another guest using the ATM machine found your cardand gave it to our staff.Luckily our staff could contact you while you were on your way to the airport, and inform you that you left your card inthe machine. We then destroyed the card as per your instructions.I think that was a good action from our staff that they managed to contact you, and you thanked them too.You can see the previous conversation. It is so sad that you first thank the staff for your fault, and then blame them too.We thank you again for bringing these problems to our attention and we will make sure to correct these failures.Thank you and with brgds,

4/10 Poor

Ian

Liked: Cleanliness
Disliked: Staff & service
Nice big room,clean and tidy,good location. But only interested in having Russian customers
Stayed 7 nights in Oct 2023
Response from KSS Management Team on Oct 27, 2023
Dear khun Ian,Thank you for taking the time to write your reviews. We will try and improve ourselves to get 10/10 from our guests. We can only improve if we know what problems our guests face, for instance bad housekeeping, or unfriendly staff etc etc.But we cannot start asking guests from different countries / nationalities / religions / colour / race / size etc to remove themselves because some other people are not happy. This is not fair and correct.We can only try and accommodate all guests to make sure the resort is quiet and peaceful, clean and friendly, and a memorable experience for all staying with us.Even though sadly you have given us very low points, we will still make sure to give the best service and memorable stay for all our guests.Thank you and with brgds,

10/10 Excellent

Joyce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A warm welcome and spacious room with nice balcony, excellent pool area plus the bar inside; staffs are very nice and friendly! Just a few minutes walk to the Karon beach and night food market, if you’re looking for a relaxing and leisure retreat in Phuket, highly recommended to all!
Stayed 3 nights in Aug 2023
Response from KSS Management Team on Sep 26, 2023
Thank you very much for your kind support of our property. We look forward to welcoming you back to Karon Sea Sands Resort.Have a great day!

10/10 Excellent

Andrew Loris

Liked: Amenities
.
Stayed 8 nights in Aug 2023
Response from KSS Management Team on Sep 26, 2023
Thank you very much for your kind support of our property. We look forward to welcoming you back to Karon Sea Sands Resort.Have a great day!

4/10 Poor

Kial, soulsbyville

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pros: location-right across from the beach pool-nice layout breakfast buffet - amazing The reason I won't stay there again and canceled the second half of my trip is: 1. wifi was horrible; everytime you put your phone down, it would lock you out so you would have to sign up to wifi again, and that could take up to 20 minutes. We let them know and they said it just works that way (??). We told them that's not OK and after a full day they sent an engineer out to switch out the box from 2.4g to 5g; still had the same problem but figured useless to complaint 2. sprayed pesticides-by spray i mean a huge very long cloud; taller than me and very thick. They did give notice 2 days before but the spraying was allowed to be for the full day (daytime hours) 3. Power went out-Twice. Once due to a storm so not their fault; second time because it was scheduled-during the day-though they told us the night before. That means no hot water, no electricty, etc; sort of a bummer at a four star resort-i'm fine with those conditions when camping but at a 4 star no thank you. i normally don't leave bad reviews but when we had to run through the pesticide cloud to get to our room and the attendant was laughing-ummmm not OK
Stayed 4 nights in Jul 2023
Response from KSS Management Team on Jul 21, 2023
Dear KialThank you for taking the time to write your reviews.We apologize sincerely for the wifi problems. It is also connected to the electricity problems.Both are outsourced to the govt and so there are always issues.The electric dept had twice this week taken all day to fix the major power lines of the whole town. All of Karon had no electricity all day.Our generator was working all day but we can only supply enough electricity for certain emergency lighting.Our pest control is done weekly, but we will make sure it does not disturb our guests.We will review our standards and wifi details and make sure this problem never occurs again.Thank you again for your comments and we wish you a great time.With Best regards,KSS Management Team

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a pool access room, good room for the money. The ladder down to the pool was a bit hard and slippery, you would not want to use it if you are old or infirm. Breakfast was good, fairly small area but they change it slightly each day. The area around the hotel is also very good, beautiful beach across the road and restaurants and other shops close by. Also they have a twice daily shuttle to Patong if you want to go there. We enjoyed our stay at this hotel.
Stayed 3 nights in Jul 2023
Response from Arm on Jul 19, 2023
Thank you for your comments. we will improve it in order to welcome customers as best as possible.

8/10 Good

indresh

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Little old but well managed resort. Decent breakfast. Good and accommodating staff. Very convenient location.
Stayed 3 nights in Jun 2023
Response from KSS Management on Jul 6, 2023
Thank you for your review, we wish to welcome you back again on your next holiday.

8/10 Good

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very quiet more like a hotel then a resort. There’s no entertainment and the breakfast starts so late if you do any excursions you won’t get breakfast. It was clean and staff is very nice. Convenient location.
Stayed 12 nights in Jan 2023
Response from KSS Management on Feb 9, 2023
Thank you for taking the time to write a good review for our hotel. We are appreciating that you enjoy your holiday stay in our hotel and we hope to see you again on your next holiday in Phuket.

8/10 Good

Marilyn

Stayed 5 nights in Nov 2022
Response from KSS Management Team on Feb 9, 2023
Thank you for your review, we wish to welcome you back again on your next holiday.

6/10 Okay

Daniel

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from KSS Management Team on Feb 9, 2023
Thank you for your review, hope to see you again next holiday.

8/10 Good

Yuly

Response from KSS Management Team on Feb 9, 2023
Thank you for your review, we wish to welcome you back again on your next holiday.

10/10 Excellent

C

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Ideal location.
Really good location and comfortable hotel with lovely staff. Breakfast is OK and Nextdoor - I was upgraded to pool room with direct access which was lovely. Only comment is to add bed side lighting as there are no reading lights. Would highly recommend!
Stayed 8 nights in Jul 2022
Response from Jay on Jul 26, 2022
Dear Khun C, It was a pleasure to have you stay with us, and thank you very much for your great feedback. We are already looking forward to your next stay with us. Thanks again! KSS Team

10/10 Excellent

Hin Cheong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff. Quiet yet close to Karon Beach. Clean and big rooms. Pool is very relaxing and big. Very nice stay.
Stayed 1 night in Apr 2022
Response from Jay on May 6, 2022
Thank you for your great feedback and we promise to work toward making your next stay even better!

10/10 Excellent

Mechelle, Elora, Ontario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly attentive. We felt very catered to from the moment our taxi arrived. Excellent breakfast buffet included. The room was gorgeous. Large, clean excellent bathroom. Eco friendly did mean the air conditioning is only on when you are in the room therefore it can take some time to cool off.
Stayed 2 nights in Feb 2020
Response from Bass on Feb 11, 2020
Thank you for sharing your wonderful experience with us. I am glad that our location was ideal for your visit in Karon. And that our team was able to accommodate you comfortably. We hope that you do visit us again on your next visit to Phuket.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
Hotel is ideally situated, and whilst not the most modern building, was clean and VERY comfortable! Staff very friendly and helpful. Don’t be misled though... no mini golf at the hotel!! I would certainly stay there again!
Stayed 3 nights in Jan 2020
Response from Bass on Feb 11, 2020
Thank you for this very thorough review. I am so pleased that you enjoyed your time with us. I hope we can look forward to welcoming you back for a future visit sooner.

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

2/10 Terrible

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Read before staying...
Room and resort is amazing, can’t fault it at all. However, upon checkout the hotel manager accused us of losing a key card and wanted to charge us 1,500 THB! He was adamant he gave us two keys as he had this written down on a scrap piece of paper and laughed at us trying to argue our case. Eventually he gave up on his pursuit of extra money and let us go. Be very careful on this scam and make sure you get evidence of deposit/amount of key cards you have. Horrible man.
Stayed 1 night in Nov 2019
Response from Wissanu Kananai on Nov 24, 2019
Dear valued guest Thank you for taking the time to write your reviews. We have taken all your points into consideration and have started implementing a few changes . the case of staff is a miscommunication We wish you a great holiday and a great flight home. With best regards, Wissanu Kananai

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smallish hotel but rooms are large. Located near all amenities: beach, shops, food areas and places of interest.
Stayed 6 nights in Oct 2019
Response from Bass on Oct 25, 2019
Thank you for your review. We are appreciating that you enjoy your holidays stay in our hotel and we wish to see you again in your next holiday in Phuket.

10/10 Excellent

MARY ANNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay in Karon Beach.
This is my second stay at this hotel and I love it. It’s clean, safe, convenient to beach and markets, the staff is lovely.
Stayed 5 nights in Oct 2019
Response from Bass on Oct 25, 2019
Thank you for your review, we wish to welcome you back again in your next holiday.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location!
The location is perfect. Flat road and walking distance to amazing day spas, restaurants, shops and bars. Plenty of transport available. It’s an extremely short walk to the beach. I highly recommend a pool access room. Apart from breakfast and the pool, we didn’t use any of the resort’s facilities.
Stayed 4 nights in Oct 2019
Response from Bass on Oct 25, 2019
Thank you for taking the time to write a comment for our hotel. We wish to welcome you back again.

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019
Response from Jane on Sep 18, 2019
Thank you very much for rating us. We really appreciate your time and would love to welcome you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Karon Sea Sands Resort & Spa was ideally located. Just across the road from the beach and family friendly. The decor is a bit dated but there are ongoing renovations to modernise the look of the resort. The family suite was very spacious and relaxing. We found the WiFi a bit patchy - on several nights it just "died" and I had to pay [a daily charge] for my mobile provider to give me data in Phuket so I could hotspot it to my family for their video streaming. Luckily 4G coverage is pretty good on mobile phones. The staff were very friendly and always smiling. The main reception desk staff could do with a better level of English, but it was just about manageable (on the brink of getting frustrating) but to be their English is much much better than my Thai. Rooms were cleaned daily - unless indicated not to - and toiletries/water were replenished frequently. We had an all-round excellent stay, relaxing and family friendly.
Stayed 13 nights in Jul 2019
Response from Jane on Aug 5, 2019
Dear honor guest, Thank you very much for your stay. We are really honored to have you stay with us. We are glad that you had an enjoyable stay and our service satisfied you well. We are also truly sorry for the inconvenience you might experienced. But we are working on that. We are changing the wifi system. It will be better soon. And thank you for stating the English issue of our staff, so we will help them improved their skill. Thank you for your kind understanding. We hope to welcome you again on your next trip. Have a nice day!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recent updates to the rooms the second floor was under construction but didn’t bother us on the fourth.
Stayed 5 nights in Jul 2019
Response from Jane on Jul 22, 2019
Dear honor guest, Thank you very much for your stay. We are glad that our renovation didn't bother your stay. And we do hope that you would understand that we are improving our property for the better experience for our guests. We hope to welcome you again on your next holidays.

10/10 Excellent

m.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are all courteous and kind and very friendly. They made our stay very pleaaant.
Stayed 7 nights in Jul 2019
Response from Jane on Jul 22, 2019
Dear honor guest, Thank you very much for your stay with us and the feedback. We are glad you were satisfied with your stay here and rate us with 5/5. We hope to welcome you again on your next holidays

8/10 Good

Neil,Bel&Ally, New Zealand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival ( Approx 1am ) the 2 guys at the were excellent and got us checked in quickly and got us to our room and went through where everything was. Next morning greeted with a lovely team down in the dining area for breakfast. Big thank you to you all for your wonderful and efficient service. Even though we were told renovations were being done to the resort, minimal disruption. Can't say thank you enough for our stay and we would recommend the Karon Sea Sands Resort to anyone who would ask us for a great place to stay :)
Stayed 10 nights in Jun 2019
Response from Jane on Jul 13, 2019
Dear Neil, Bel and Ally Thank you very much for your stay with us and for the nice feedback. We are grateful that you would recommend us and glad to know that you were satisfied with our service. We hope to welcome you again on your next trip.

10/10 Excellent

Cathie, Boerne, TX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff. Wonderful people! Makes me want to live in Thailand
Stayed 3 nights in Jun 2019
Response from Jane on Jul 9, 2019
Dear Cathie, Thank you very much for your stay with us and for your kind support for our staff. We are glad to know that you were satisfied with our service and do hope to welcome you again on your next trip.

8/10 Good

francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, friendly and helpful staff. Good breakfast spread.
Stayed 2 nights in Jun 2019
Response from Jane on Jun 26, 2019
Dear Francine, Thank you very much for your stay with us and for your rating. We do appreciate your feedback and hope to welcome you again on your next trip.

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this property, clean tidy. Staff helped as much as possible
Stayed 7 nights in Jun 2019
Response from Jane on Jun 26, 2019
Dear honor guest, Thank you very much for staying with us. We are glad that you were satisfied by our service and property. We hope to welcome you again soon. Have a great day

10/10 Excellent

JAGDISH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Jane on May 28, 2019
Dear Jagdish, Thank you very much for you stay with us and your kind rating for us 10 out of 10. We are glad that you were satisfied with our hotel and service. We hope to welcome you again on your next holidays.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent service is great and being low season no one here so you have amazing pool to yourself and right on beach which is empty as well. Highly recommend this hotel.
Stayed 4 nights in May 2019
Response from Jane on May 28, 2019
Dear David. Thank you very much for choosing to stay with us and for taking your precious time to put a nice review. We really appreciate your feedback. We are glad to know that your have enjoyed your holidays here. We hope there would be a chance for us to welcome and assist you again.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities
liked the pool access breakfast ok room better after being shifted from first one didn’t get two free water every day as stated, and they would empty and take half full bottles beside our bed. Don’t under stand the waste of water. Cleaner never turns aircon back on after she leaves, not nice to come back to a hot room. Towels need updating
Stayed 11 nights in Apr 2019
Response from Jane on May 5, 2019
Dear honored guest, Thank you for your feedback. And truly sorry for the inconvenience you might experienced. Regarding the issue you have stated, may I have your room number and your staying period, also your name if possible? So that we can try to figure out how the problem happened and fix it. We are looking forward to hearing from you soon. Thank you in advance

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A four-story hotel complex across the street from Karon Beach. It is slightly set back from the main road which makes it quieter, but this means no direct sea view. However, I had a room on the fourth (top) floor, and could see the sea in the distance from the balcony. The room was good sized and had everything I needed. The entire staff was very friendly and helpful, especially the kitchen staff. Easy walking distance to bars, restaurants, and shopping in the area. Just two concerns I had with my stay... the safe in the room was not suitable for a laptop computer. And also, the set price at reception for a taxi to the airport was 25% above what you could arrange with a licensed taxi driver from the street. Overall, I enjoyed my stay and will return if given the chance...
Stayed 4 nights in Apr 2019
Response from Jane on May 3, 2019
Dear honored guest, Thank you very much for choosing to stay with us. We are glad that have enjoyed your holidays here, and we were able to be part of your holidays to assist you. For the inconvenience you night experience, we are truly sorry for that and thank you for issuing this with us. We will take it into account. We are also glad that you would like to come back. We will look forward to welcoming you on your next holidays

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location. Opposite beach. Everything at your doorstep.
Stayed 2 nights in Apr 2019
Response from Jane on May 3, 2019
Hello Leanne, Thank you very much for your stay with us and for taking your time to write a review. We appreciate your feedback and are glad that you enjoyed your stay here. We hope to welcome you again on your next trip to Phuket.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was fantastic! Comfortable beds, AC actually worked, and the room was very clean and ready when we arrived. Great location to Karon Beach and not far from kata and Kata Noi beach. Breakfast was included which was a great perk and they had a free happy hour during our stay. All staff were extremely friendly and went out of their way to help.
Stayed 1 night in Apr 2019
Response from Jane on May 3, 2019
Dear honored guest, Thank you very much for choosing to stay with us. We are glad that you enjoyed your stay in our hotel. We are always keen to assist our guests and satisfy them. We are grateful you are pointing us as a great service for our staff. We hope we can host you again on your next trip to Phuket.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and clean. Quite place to stay away from hectic work.
Stayed 3 nights in Mar 2019
Response from Jane on Apr 3, 2019
Thank you very much for your stay with us and taking your time to write a review. We really appreciate your feedback and hope to welcome you again on your next trip.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The hotel looks dated and worn and the a/c in our room isn’t very strong.
Stayed 2 nights in Mar 2019
Response from Jane on Apr 3, 2019
Thank very much for staying with us. We really appreciate your feedback and thank you for issuing the problem. We now have fixed it and are sorry for the inconvenience you might experienced.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Jane on Apr 3, 2019
Thank you very much for your stay with us and your feedback. We really appreciate you taking time to rate us.

2/10 Terrible

Aliz, New York

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
BIIIIG mistake to chose this hotel.No AC no proper wifi no costumer service.No common sense what to do or how to deal w the costumers.
Stayed 11 nights in Feb 2019
Response from Jane on Apr 11, 2019
Dear Aliz, We would like to thank you for your stay with us. And we truly apologize for the inconvenience. The issue you stated, we have fixed it. Regarding the service which didn't satisfy you, we really apologize. We do our best every day to make our guests happy. However, it is also possible that it might not yet satisfy your expectation. But please note that we are always willing to make our guests happy. We hope you would understand this and accept our apology.

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Good location. Close to restaurants and bars. Pool looked clean however water was too warm to swim
Stayed 4 nights in Mar 2019
Response from Jane on Mar 14, 2019
Hello Thank you very much for your stay and taking your time to put a nice comment on us. We really appreciate it. I bet you like swimming and because of the weather, it's getting to be a hot season. That's why the water in the pool is quite warm as it is outdoor. However, we are glad that you still enjoyed staying with us. We hope to see you again soon.

10/10 Excellent

Sasikarn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & Helpful Staff
Stayed 2 nights in Dec 2018
Response from Bass on Jan 2, 2019
Thank you very much for your review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from the beach. Lots of places to eat and shop within walking distance.
Stayed 3 nights in Nov 2018
Response from Bass on Jan 2, 2019
Thank you very much for your review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karon sea n sand
Very nice beach close by. Many good local eateries. Hotel is good value with a well-designed pool and nice spacious room, huge bed with very comfortable bedding (it’s super king bed was modestly listed as a double bed in its website). Buffet breakfast had sufficient variety, except we wish they could vary the type of fruits (there’re so many varieties of tropical fruits available besides the standard 3 served free by restaurants everywhere). Nearby market is average. A dishonest fruit seller sold us rambutans at double the price of other nearby stalls when we were unsuspecting. Buyers beware!
Stayed 5 nights in Oct 2018
Response from Bass on Nov 7, 2018
Thank you for your review. We are appreciating that you enjoy your holidays stay in our hotel and we wish to see you again in your next holiday in Phuket.

10/10 Excellent

Graeme, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very close to the beach, great staff, breakfast was great, there was a few renovations going on so a little noisey at time but no big deal really, I am sure they will be finish that soon, we will be back
Stayed 6 nights in Oct 2018
Response from Bass on Nov 7, 2018
Thank you for your review, we wish to welcome you back again on your next holiday.

2/10 Terrible

FREDERICK, AUSTRALIA

Disliked: Property conditions & facilities, room comfort
ROOM HAD STRONG SMELL OF PAINT, NOISY WITH BANGING AT ALL HOURS AS THEY WERE REBUILDING. YOU COULD HERE NEXT DOOR GUESTS THROUGH DIVIDING DOORS. I CHOSE THIS HOTEL BECAUSE OF GYM,WHICH HAD ONLY TWO MACHINES AND THE DOOR WAS LOCKED EVERYDAY. BREAKFAST WAS THE SAME EVERYDAY AND WAS BORING BUT ADEQUATE. THE FOOD IN THE RESTAURANT AT NIGHT WAS APPALLING,I THOUGHT IT STRANGE WHEN I WAS THE ONLY ONE IN THE RESTAURANT IN THE FIRST NIGHT, I HAD TO SEND THE FISH AND CHIPS BACK AS WAS INEDIBLE,THEN TRIED FRIED RICE WHICH WAS HORRIBLE. THERE ARE MUCH BETTER HOTELS TO TRY OVER THIS ONE , JUST DON`T BOTHER, THEY DON`T CARE
Stayed 4 nights in Oct 2018
Response from Bass on Oct 31, 2018
Thank you for your review. We are sorry for any inconvenience. We will take your comment to our team to improve our service to be better.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best kept secret,amazing hotel warm friendly room was spacious traditional which is what we love. Timber, plenty of space For luggage, table chairs inside n out. Hugh big bed. We just loved it. Beach right out the front , we walked everywhere Dino mini golf 1.6 k' s found some amazing Small, Restraunt s along the beach front. Will come back again . Thank to all staff.
Stayed 6 nights in Oct 2018
Response from Bass on Oct 31, 2018
Thank you for taking your time to write a comment to our hotel. We wish to welcome you back again.

8/10 Good

jan, gippsland lakes victoria

Liked: Cleanliness, staff & service, room comfort
Walking distance to shops and beach
Room clean and bed very comfortable Hotel needs a little bit of work as it is showing it’s age. Very quiet maybe too quiet. Needs a livelier hotel bar with music or atmosphere of some kind. Staff very friendly and buffet breakfast just ok.
Stayed 11 nights in Aug 2018
Response from Bass on Sep 6, 2018
Dear Jan, Thank you for your comment and review. We will take your advice to improve our service. And we wish to see you again in your next holiday in Phuket.

10/10 Excellent

Eileen, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , facility and staff all good
The hotel design look old but the very clean and the swimming pool very clean and the breakfast very delicious . All the area of the hotel are clean and the staff here all very nice .
Stayed 2 nights in Jun 2018
Response from Bass on Jun 27, 2018
Thank you for your review. We are appreciate that you enjoy your holidays stay in our hotel and we wish to see you again in your next holiday in Phuket.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great venue. Close restaurants
Stayed 3 nights in Jun 2018
Response from Bass on Jun 27, 2018
Thank you very much for your review.