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Reviews of Phuket Island View Resort

4 out of 5
Phuket Island View Resort
144 Karon Road, Muang, Karon, Phuket

Reviews

7.8

Good

Rating 10 - Excellent. 69 out of 237 reviews" "
Rating 8 - Good. 98 out of 237 reviews" "
Rating 6 - Okay. 46 out of 237 reviews" "
Rating 4 - Poor. 17 out of 237 reviews" "
Rating 2 - Terrible. 7 out of 237 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

9.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Traveled with partner
Liked: Property conditions & facilities
It may only be a 3 star resort but it was more than adequate. We loved our spa suite as there were no stairs to negotiate. It was also easy access to the beach across the road. The staff were all lovely, especially Pop & Thatika in the restaurant/bar. The other restaurants very close by were tried and given a huge tick of approval. There are also minimarts and other shops close by too. We would return.
Stayed 11 nights in Mar 2024

10/10 Excellent

Leonid

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Whether.was very good
Stayed 10 nights in Oct 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great place. Right across the street from the beach.
Stayed 3 nights in Jul 2023

8/10 Good

Kim

Traveled with group
Liked: Cleanliness, property conditions & facilities
I didn’t like the smell in my room every time I went into it. It smelled of mildew it was horrible. Other than that it was fine.
Stayed 5 nights in Jun 2023

10/10 Excellent

Michelle

Stayed 5 nights in Jun 2023

8/10 Good

Anne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, rooms very clean and serviced daily. Restaurant open till late and easily accessed. Pools great.
Stayed 5 nights in Jun 2023

6/10 Okay

Timothy

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay in a Standard room in this hotel! The standard rooms are in an annex behind the pictured buiding, it is set in an ugly area. On arrival to the room, the balcony door would not lock. I went to the toliet, the water looked yellow, as if not flushed after use, so i flushed the loo before using it. After I used the tolilet, it would not flush. I reported this to reception, someone came to look at it and i saw then again after i quick trip to the beach, in our room. The loo flushed ( the water in the bowl is yellow). But they stated I had to wait for the toilet to refil. I waited and waited in the room. It did not refil. I when to reception and stated what had happened and that waiting for 30 minutes for a toliet to reflush was unacceptable and that the room was not nice and a security risk. I paid the 500baht per night to get a room upgrade and the stay was average after that.
Stayed 4 nights in Nov 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at this hotel was very nice, I would recommend this property to other travelers in a really nice environment opposite the beach
Stayed 3 nights in Oct 2022
Response from Anuchit on Oct 14, 2022
Dear AndrewWe are very happy to know that you had a very good stay at Phuket Island View and thank you very much for your very good feedback for our hotel and services.

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel friendly staff. Also great location next to beach and eazy walking to restaurants and shops.
Stayed 1 night in Sep 2022
Response from Anuchit on Oct 14, 2022
We are very happy to know that you had a very good holiday at Phuket Island View and thank you very much for your very good feedback our hotel and services. We are very look forward to welcoming you again in the near future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. 5 stars. No complaints at all. Would stay here again.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. The pools are lovely and the pool bar was a winner on those long, hot days. The Wi-Fi is really slow (between 1.0 - 1.8 Mbps), but I would go there again.
Stayed 4 nights in Dec 2019

10/10 Excellent

Nancy, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great room. Practically located on the beach, could not ask for better stay
Stayed 2 nights in Dec 2019
Response from Anuchit Chitchonthan on Dec 9, 2019
Dear Nancy, We are very happy to know that you had a great stay with us and thank you very much for your positive feedback. We are very appreciated. We look forward to see you again next time. Best Regards, Phuket Island View Team

8/10 Good

ANDRES

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Andrés
Excellent location at the best beach in Phuket, as soon as you are out of the hotel, Karon beach is at 20 mts, breakfast is fine, you may pay 500 baht to the any of the highlights in Phuket, I advise to rent a car 700-900 baht a day. There is a lot of restaurants near to the hotel so don’t worry you can eat anything you like.
Stayed 4 nights in Oct 2019
Response from Anuchit on Oct 30, 2019
Dear Andres, Thank you very much for your stay with us and positive feedback. We are very happy to hear that you had a great stay at Phuket Island View. We look forward to welcoming you again. Best Regards, Phuket Island View

10/10 Excellent

Kristel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, beautiful property
Great place on an amazing beach. Less Touristy then Patong beach.
Stayed 4 nights in Aug 2019
Response from Anuchit on Aug 27, 2019
Dear Kristel, Thank you very much for your positive feedback and we are very happy to hear that you had a great stay with us. We look forward to welcoming you again. Best Regards, Phuket Island View Team

10/10 Excellent

Jonathan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was near the beach. Hotel was clean, staff were friendly.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools are amazing, three different types. Virtually on the beach, and the sea is really warm. Slight communication issues when trying to inform us of a change of time, causing us to nearly miss a trip. Hotel room is nice. Lovely shower
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was ok expect thati requested 1 double bed and was given 2 single bed join.
Stayed 3 nights in Apr 2019

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Lucy

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good. Beware of laundry service.
Overall good. Right across beach. Breakfast buffet was great. Lots of variety & omelet station. Clean. No elevators, so if stairs are an issue make sure you get a lower level room. Reception: not much personality, probably fed up with tourists. Saying hello and thank you in Thai was appreciated. The lady at the tour desk was very helpful and friendly. Laundry service: bad. The only thing bad I can say. I asked to have my laundry picked up at 9am, I waited because I had questions about the form. I had to leave the room, when I returned of course it was picked up. The binder of hotel info says laundry picked up by 10am will be delivered 6pm the following day. Next day came and no laundry. After failed call attempts I walked to the office. By now I demanded to speak someone in charge. Ana presented herself, made a call and assured me my laundry would be delivered by 9am. She stated Sunday was a holiday so it was going to take an extra day. I asked her for a discount or something because nobody mentioned it to me. I usually am pretty easy going but this is a resort with resort prices. And this was our halfway point and needed the laundry since we packed light. When I finally got the laundry, all women's clothes, I noticed the invoice that came with it was not the same invoice that I filled out. Their invoice marked some items as "Gentlemen", which have a higher price. Luckily I was smart enough to take a picture of my invoice. Back to Ana I go. Overall good, beware of laundry.
Stayed 4 nights in Dec 2018
Response from Phuket Island View Team on Jan 26, 2019
Thank you for taking the time to write and provide valuable feedback. We regret that your experience was not completely satisfactory. Your comments on the laundry service is well noted and sorry for any inconvenience caused.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst breakfast I ever had in my life. Beautiful location and hotel but worse food. Please replace your entire cooking staff.
Stayed 2 nights in Oct 2018
Response from Phuket Island View Team on Oct 25, 2018
Dear Valued Guest , We are sincerely sorry to read that some aspects of your stay. Your comments on breakfast is well noted to the kitchen.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fabulous stay excellent place. Although being off peak alterations were taking place so was a bit noisey...other than that excellent
Stayed 11 nights in Sep 2018
Response from Management Team on Sep 20, 2018
Dear Valued guest ; Many thanks for the great review of our hotel. We are very happy to that you have a good experience stay with us. We sorry for noisy since the construction is on another building We look forward to welcoming you again in the near future.

8/10 Good

Verified traveler

Liked: Room comfort
Great Pools, ok room
Overall our stay for 10 days was comfortable. The room was labled as a family room however it was just a room with an extra 2 beds for our 13 and 10 yo squeezed in. The room overall was fairly comfortable. The bathroom was not that great, poor shower and general condition. The breakfast buffet was very good with a good selection of hot and cold food catering for different cultures. The hotel was just across the road from the beach and close to shops and food. The hotel staff ie front desk apart from a couple of people did not appear that friendly, ie didnt really smile too much. The best part of this hotel was clealy the 3 pools, all pools and surrounding gardens very beautiful. Overall price from Expedia seemed quite expensive.
Stayed 9 nights in Jul 2018
Response from Anuchit on Aug 27, 2018
Thank you very much for your feedback and happy to know that you had a great stay with us. We look forward to welcoming you again when you come to Phuket. Best Regards, Phuket Island View Team

8/10 Good

tay, canada

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel right across from the beach.
Gorgeous hotel with many pools and a swim up bar. Lovely breakfast. I wish we had more time to enjoy the amenities. One thing is it is expensive to get to patong beach where the action is...400 baht each way. But if you don't want to go there its fabulous.
Stayed 2 nights in Jul 2018
Response from Anuchit on Aug 27, 2018
Thank you very much for your feedback and happy to know that you had a great stay with us. We look forward to welcoming you again when you come to Phuket. Best Regards, Phuket Island View Team

10/10 Excellent

Maryna M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel :) Amazing Staff!!!!
This was an extremely fun stay for me. It is just a hop-skip from the beach. The staff were soooooo friendly and always helped me with all my concerns. Many of the staff members spoke great English so communication wasn't an issue. The rooms were very nice and clean. I loved the hotel pools. Especially the pool bar where I could sit in the water on the bar stool and have drinks and eat dinner. I always felt like I got great value for my money with the room, food, and drinks. The wifi worked well. The A/C also worked well but I would have liked my room to be a bit colder. However, my room always felt cool so it wasn't a deal breaker for me. I would definitely stay at this hotel again. Lastly, I loved walking around the hotel and finding the super cute art peices of coconut they had around. Also, there is a super friendly cross guard who helps with crossing the street to the beach. Overall, a fantastic stay!!!!! The rooms towards the front of the hotel seemed much nicer. I might decide to get a better room next time but my room was everything I needed and I didn't mind the extra minute walk.
Stayed 3 nights in Jun 2018

4/10 Poor

Janjai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will be put in the worst room view if you booked for the bargain rate as offered on the website
Stayed 2 nights in May 2018
Response from Management Team on Jun 15, 2018
Dear Janjai Thanks for taking the time to write the review and provide us with the feedback. We can only apologies that there were aspects of your stay that you felt were less than perfect.

6/10 Okay

Phuket fan, brisbane.

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice place but a bit tied needs upgrade.
We stayed here before about 8 years ago and the price was right in 2018 so we stayed here again for just over 3 weeks. Great position just across the road to the sea. The staff are good no complaints there. The island view is about 30 or so years old now and it's getting a bit tied and needs to be upgraded. It still has the old bath tub that you need to stand in to take a shower, sometimes there is a water pressure problem and the beds are hard. Needs new beds the bath taken out and turned into a shower area, a new toilet would not go a stray as well and the main pool needs attention too due to a few tile coming off all over, it just needs some money spent on it. We still enjoyed our stay mostly because of the position made up for the run down look.
Stayed 24 nights in Apr 2018
Response from Management Team on Jun 15, 2018
Dear Valued Guest. Thanks for taking the time to write the review and provide us with the feedback.All you comment, we will have to addressed immediately.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, room comfort
Nice hotel with villas across street from Karon be
Nice hotel / villas directly across the street from Karon beach, very near to Kata. Good service, comfortable rooms, we stayed in a villa which was nice but could use updating. After returning from beach it was nice to rinse the sand off our feet in area hotel provides for its guests. Breakfast buffet very good, we also ate at hotel's restaurant once for lunch, very friendly attentive staff, and we also ate there once or twice for dinner, good selection, portion size & prices. Very good Thai food & pizza, etc. I would stay here again.
Response from Management Team on Jun 15, 2018
Dear Wayne Many thanks for the great review of our hotel. We are very happy to that you have a good experience stay with us. We look forward to welcoming you again in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach, a bit out of Patong, taxis expensive but I would use again.
Stayed 13 nights in Mar 2018
Response from Management Team on Jun 15, 2018
Dear Valued Guest Many thanks for the great review of our hotel. We are very happy to that you have a good experience stay with us. We look forward to welcoming you again in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
It was quiet and close to the beach. Staff were nice especially in the restaurant and the food was usually good. Not enough seats around the pool if you weren’t an early riser and nabbed one. The in-house massage and spa was great and well priced.
Stayed 7 nights in Jan 2018
Response from Management Team on Jun 15, 2018
Dear Valued Guest Many thanks for the great review of our hotel. We are very happy to that you have a good experience stay with us. We put your comment into our record and it will be addressed immediately. We look forward to welcoming you again in the near future.

4/10 Poor

Kem

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nothing like the pictures.
Check-in staff was great. Hotel grounds and pool areas are excellent. Room was another story. It was very dated. Bed was a concrete slab. Bathroom was very small and stained. It is amazing what a coat of paint can do. I asked for an iron. One came but no ironing board. Had to use cabinet. But someone didn't send out that memo. Breakfast was less than average. The area was good for shopping and food. The beach is excellent in this area. However we will not return.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel staff very unhappy, unhelpful, not friendly. Could have made our stay more enjoyable. They did help me move to another room when I asked as my first room was noisy. One girl there was good the rest not proactive at all.
Stayed 2 nights in Jan 2018

2/10 Terrible

TAH, Sydney

Disliked: Staff & service, property conditions & facilities, room comfort
Old and Tired Hotel Geared for Russians.
I have never asked to move rooms or make a complaint::: until now. Booked a deluxe room for 3 people "overlooking the fragrant gardens". Was overlooking rooftops of bungalows and a alley way behind the restaurant, the stench was unbearable, it filled the room, you could not sit outside on balcony because of the smell. Decided to watch a movie after kids were asleep - Russian and Italian stations only. Not one single English program. Other than that room was roomy and clean. I was moved the next day to a bungalow, smaller room but away from the stench of the kitchen. However was a strong sewer smell. At this stage I contemplated leaving. We stuck it out - pools were good although open limited hours (1000 - 1800) and gardens beautiful. Breakfast was chaos and full of rude pushy Russians. Massage was fantastic. Found check in staff to be rude and restaurant greeter needs to smile, maybe its all the Russians rubbing off on the staff. Manager who sorted my issues was excellent. PROS: Across road from beach, good local restaurants, amazing massage, beautiful grounds & gardeners always happy and friendly. CONS: Crowded, old, tired and outdated, some rude staff.
Stayed 5 nights in Dec 2017

8/10 Good

Juha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2017

8/10 Good

Gabrielle, Whangarei, NZ

Liked: Cleanliness, staff & service
Great Location and Wonderful Staff
We enjoyed our recent stay at Phuket Island View Hotel, despite the fact that we did experience a lot of rain and were forced to spend a lot of time in our room. We found the room was a good size - mattress very hard, but we got used to that. Bed linen and towels were very 'tired', but clean. As we are native English speakers, we were disappointed at the minimal choice of TV channels that we could watch on the wet days. The staff were excellent, friendly and helpful. Location was ideal - close to shops, bars and restaurants. We would definitely recommend this hotel to friends and family.
Stayed 13 nights in Sep 2017
Response from Anuchit on Nov 10, 2017
Thank you very much for staying with us at Phuket Island View and we are very happy to hear that you have had a nice stay. Thank you for your comment which is valuable for us to improve our services. We look forward to welcoming you again when you back to Phuket. Best Regards, Phuket Island View

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Decent "budget" hotel
This is definitely a 3-star hotel. Please note that the hotel is undergoing major renovations in the front and rear of the property. Pros: located directly across from the beach, front pool is nice with lots of lounge chairs, buffet breakfast is decent., centrally located in Karon Beach Cons: the front desk staff gives conflicting information, the wifi doesn't work. Tip: Book either the Deluxe or Villa. All other rooms are sub-standard.
Stayed 3 nights in Sep 2017

6/10 Okay

Nur Amelina, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy hotel near the beach
im satisfied with my stay at the hotel. although there was a lil hiccup during check in about my breakfast, the staff handled it well. i would definitely come back here in the future.
Stayed 3 nights in Jul 2017

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Awesome place, nice pool area and beach side.
Stayed 5 nights in Jul 2017
Dear Suresh, Thank you very much for choosing Phuket Island View for your vacation in Phuket. We are very happy to hear that you had a great experience with us. Thank you very much for your positive feedback for Phuket Island View and we look forward to welcoming you again. Best Regards, Phuket Island View Team

10/10 Excellent

Saeid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Legendary
It was wonderful amazing we love there
Stayed 8 nights in Jul 2017
Dear Saeid, Thank you very much for choosing Phuket Island View for your vacation in Phuket. We are very happy to hear that you had a great experience with us. Thank you very much for your positive feedback for Phuket Island View and we look forward to welcoming you again. Best Regards, Phuket Island View Team

6/10 Okay

J, Las Vegas NV

Disliked: Cleanliness, staff & service, property conditions & facilities
Not Bad
We were put into a room in the older section of the hotel. It clean-ish just looked old, smelled moldy, and we found the occasional roach or giant moth hanging out. We would place the do not disturb sign on our door and yet every day our room was accessed and cleaned appreciated, but unwanted. Luckily nothing was missing.
Stayed 7 nights in Jun 2017

6/10 Okay

Glen, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Nice hotel across the road from beautiful Karon Beach. Staff very friendly but the Hotel was a bit dated. The beds were very hard and the pillows lumpy which spoilt the holiday. They were also digging up the grounds for 2 swimming pools which was quite noisy during the day. Very close to the markets and small shops.
Stayed 7 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Nice hotel, great breakfast!!!
We stayed in the off-season and arrived late in the morning, at about 2 am. Though the hotel says check-in ends at 12, we wrote beforehand and received assurances that we could check in at that time. Someone was there to check us in. The pool is good; the breakfast is superlative; the hotel is immediately adjacent to a relatively non-crowded, beautiful beach. We asked for a plug converter and they gave us one without a fee. There is a bit of a "thing" with the water - 2 bottles per room per day only, provided by housekeeping. The beds are hard but adequate. As a relatively lower-cost option, this hotel outperforms its price.
Stayed 4 nights in Jul 2017
Response from Anuchit on Aug 28, 2017
Dear Sir/Madam Thank you very much for choosing Phuket Island View for your vacation in Phuket. We are very happy to hear that you had a great experience with us. Thank you very much for your positive feedback for Phuket Island View and we look forward to welcoming you again. Best Regards, Phuket Island View Team

8/10 Good

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2017

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for all the nice comments, we are happy to hear that you enjoyed your stay with us. All the best and hope to welcome you back soon.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel on Karon beach for the price!
We spent 5 wonderful nights here. The location was the best right on Karon beach. Super ocean for swimming. Walked to Kata ( 20 minutes) because the snorkelling was better there. We paid to have the breakfast included & it was awesome. The best breakfast we had in the 4 weeks we had been in SE Asia. We ate most of our meals at the hotel because of the variety of food options,quality & fair prices. Pools were clean & you could usually get deck loungers. The room cleaning staff could have been better -eg. didn't clean coffee mugs or change linens enough. For such a large hotel it would have been nice to have an in room safe instead of bothering the staff at the front desk. The staff were all friendly & helpful. Wifi was a con. It was down frequently, once for more than a day. It was frustrating because it was constantly cutting in & out so it was hard to download anything or check sites for booking further travel.
Response from General Manager on Feb 17, 2017
Thanks for your kinds words and the time you took to share them with us. It is great to hear that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location can't be beat and loved my stay! I will come back again.
Response from Phuket Island View on May 14, 2017
Thanks for your kinds words and the time you took to share them with us. It is great to hear that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team. Best regards

6/10 Okay

Verified traveler

Disliked: Cleanliness
Basic 3-star hotel
The rooms are moderately clean. The only rooms I would stay in are the villas or deluxe rooms. Everything thing else is old and not very clean. The pools are very nice and the location is literally across the street from the beach. The waitresses at the restaurant maintain an average politeness. Seemed like they were always tired which showed in their attitude and faces.
Response from Phuket Island View on Jan 9, 2017
Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Per your comments, thanks for alerting us to this. We will investigate the concerns you have raised - to ensure that the remarkable hospitality, service and cleanliness are remained at our top priorities. We sincerely apologize for any inconvenience caused to you and. I hope you will give us another chance in the future. Best regards,

8/10 Good

SAQIB, SAUDI ARABIA

Liked: Staff & service, property conditions & facilities, room comfort
very good
i will stay again definatly
Response from General Manager on Jan 13, 2017
I'm so glad that your visit was enjoyable. I will pass your feedback on to the team, and we look forward to seeing you again soon. Best regards,

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good clean hotel, some rooms have a long walk.
We enjoyed a five night stay, the hotel has three lovely pools, is across the road from a beautiful beach. It is quiet, but lots of bars, shops, cafes, taxis etc in the area. Friendly staff. Tour desk very helpful. Food and drink at the hotel was expensive but good. Phucket is expensive generally these days.
Response from General Manager on Jan 10, 2017
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. I will pass your feedback on to the team, and we look forward to seeing you again soon Best regards,

4/10 Poor

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities
Good pool, good location, poor service
The concord and bell boys were rude and unhelpful. no wifi in the rooms and the free wifi in the lobby was unreliable. The shower pressure was nonexistent. The food was good and the bed comfy. Location was also good and the pool enjoyable to use.

8/10 Good

Donna , NT, Aust

Liked: Cleanliness, room comfort
nice hotel close to the beach and restaurants
Pleasant check in and was able to upgrade our room quickly and easily as the room booked online was not adequate. Mainly Russian guests. Great swimming pools and good beach across the road.