Ratings based on 282 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Middlesbrough
Beautiful view, steep hillPosted Nov 1, 2017
We stayed in the deluxe grand room with sea view, it was a beautiful room with an amazing view, staff were nice. Location wasn't the best as if you want to leave the hotel you have no choice to get a tucktuck or motorbike as its on a side road and nothing really near the hotel unless you go to karon beach or patong. Also our room was amazing but again we couldn't walk to the room from the bar as it was far too steep so we had to keep calling for a golf cart. Apart from this it was beautiful
for Everyoneby A verified traveler from London
DevinePosted Oct 30, 2017
Great view, peaceful, high level of the service, friendly and helful staff, delicious food, comfortable bungaloo... etc. I definitely go back there!
for Everyoneby A verified traveler from california
Beautiful hotel on a cliff overlooking ocean.Posted Aug 24, 2017
The location of this hotel is magnificent. It's very foresty and tropical. Our room had an ocean view and it was so beautiful to wake up to, the water was so blue! The restaurant's food was delicious. The pool overlooking the ocean is great for aesthetic pictures. The staff was all very friendly. Free shuttles to and back to Karon and Patong Beach. Only like 10 minutes away from Patong which is a pretty big city for shopping and night life in Phuket. Recommend!!
Gorgeous Ocean view with acceptable roomPosted Jul 22, 2017 on Hotels
The location and the view of the ocean from the restaurant or the suite room is absolutely amazing. However, the room is a bit old and the air-condition's liquid leaks at night. The service is great, with this reasonable price I think this place is acceptable.
by Jimmy Ibarra
Such amazing places.Posted Jul 18, 2017 on Hotels
Amazing places to relax , the people work there's amazing and the Area and instalaciones are great !!
Just not quite...Posted Jul 12, 2017 on Hotels
Didn't realise how far it was from both Patong and Karon. Needed taxi everywhere we went, even just to eat. Staff a mixture of both pleasant and dismissive. Breakfast was poor and the one time dinner I had was dry, over cooked and disappointing. Taxis made a good income out of us
Posted Jul 10, 2017 on Hotels
by A verified traveler from Cary, NC, USA
Beautiful hotel but very Bad experience :(Posted Jul 6, 2017
Pros: The view from the room was very nice.
Cons: The customer service can DEFIANTLY be improved. They don't are about their customers at all! I would give "0" stars to the manager and front desk.
Location: The hotel is located far from the beach (you will need to drive there). It takes about 20-30 minutes to get the Patong Beach for example.
At first we booked Grand Room, Ocean View, but when arrived decided to upgrade to the best room in the hotel "the suite for honeymoon". The room was nice, but when we got back from the beach we discover a RAT(!!!) in our room. Very very big rat, was sitting on our bad! When we called the front desk it took them about an hour to get to our room. The stuff member waked around the suite for 1 minutes and left, saying that rat is gone now and everything is ok. Next morning we complained that, we had a rat in our room to the manager - she smiled and said "its ok". No apologies, no refund - NOTHING! At the restaurant we ordered soup, it came with hair in it and with molded bread (DISGUSTING)!!! Paid full price - no apologies, no refund.
for Everyoneby A verified traveler
Resort was nicePosted Jun 18, 2017
The Resort was quiet and comfortable for our stay. Some of the facilities are in need of repair with tiles missing in the Pool and some parts around resort and in room in need of repair and upgrade. The staff were very friendly and made our stay nice, rooms were kept very clean and were comfortable with very goof air conditioners. The Pool bar was never open which we found very disappointing and is something that could be improved.
Posted Jun 12, 2017 on Hotels