Ratings based on 221 Verified Reviews

3.8 out of 5
81% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Nice pools and garden and beach close by

Posted Sep 21, 2017
Our experience even tho limited to only one night was great. Very helpful staff breakfast was lovely. Hotel a bit old. but for the money was perfect. Would happily stay again
Comment from Hotel Management
Oct 7, 2017 by Sorrawis, Hotel Management
Dear Valued Guest, Thank you for the fantastic review about our resort and I would like to express our sincere gratitude to you for giving us a high rating. Glad you enjoyed your stay and experience at Thavorn Palm Beach Resort . I will definitely share with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We'd love to welcome you back again in the near future. Kind Regards, Sorrawis Nooprasert Resident Manager Thavorn Palm Beach Resort
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and fantastic resort.

Posted Sep 19, 2017
Tranquil surroundings that allow you to feel a part of traditional Thai culture. Animals for the family to see, many different pools to find you own personal space. Staff were amazing. Highly recommend.
Comment from Hotel Management
Oct 7, 2017 by Sorrawis, Hotel Management
Dear Valued Guest, Thank you very much for your kind comments and for giving us a '5 star' review. I am extremely delighted that you enjoyed the peaceful environment of traditional Thai culture resort, pools and great friendly service from our team and I sincerely appreciate that you have taken the time to post a review of your experience. I will surely pass on this to the team as it will serve as an encouragement to continue to maintain a high standard for all guests. We'd love to welcome you back again in the near future. Kind Regards, Sorrawis Nooprasert Resident Manager Thavorn Palm Beach Resort
5 out of 5
Recommended
for Families
by A verified traveler from Toronto

Great Manager, One of its kind Nature/Green Resort

Posted Sep 11, 2017
Pros: Convenient location, many restaurants, pharmacy and stores just outside hotel. Next to a very relaxing beach, less crowd. Many pools to choose from.
Cons: The cleanliness is ok. But i wouldn't say spotless. Some bathroom fixtures need to be checked and upgraded
Location: Location is very good. Beach, restaurants, stores all nearby. Need taxi to goto other sites like patong, mall,Big Buddha. Taxi is always available.
My first Hatts off goes to the Manager Mr. Frederick, who was so helpful. We had a child and traveled a long distance, our child and us was very tired. Despite, our early arrival, looking at our condition, he provided a room for resting, so that our child could rest, before our room got empty. Not only that, he did the same for check out . This Hotel/Resort takes very good care of its guest and families. The resort and location is very convenient and excellent for nature and relaxation lovers.
Comment from Hotel Management
Sep 16, 2017 by frederic Labour, Hotel Management
Dear Amin and family , it was great pleasure to have you at the Thavorn Palm for your holidays , on behalf the team i would like to thank you for choosing ou resort for your holidays . Be reasure that we take not eof your comments and we are doing our best to achive the best for our guest .Best wishies to the family .
5 out of 5
Recommended
for Everyone
by A verified traveler from uae

Posted Aug 7, 2017
It is a great experience and the hotel staff are nice and friendly but they need to enhance the rooms and cleaning
Comment from Hotel Management
Aug 7, 2017 by Sorrawis, Hotel Management
Dear Valued Guest, Thank you for taking the time to write into Expedia following your recent stay with us. We are delighted to read that your time with us was very much enjoyed and that there were many great experiences during your stay that were highlights including nice and friendly service from our staff. I am sorry to hear about the lapse in service that you experienced. This definitely does not sound like the service that I know we are capable of providing. I have well-noted your feedback in our endeavors to improve. Thank you very much for sharing this with us. we do look forward to having the opportunity of being able to welcome you back again when you next have plans to visit Phuket. With Kind Regards, Sorrawis Nooprasert Resident Manager Thavorn Palm Beach Resort
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Close to beach - great breakfast

Posted Jul 18, 2017 on Wotif
I think we just had bad luck.. We originally got a beach view room but the balcony door wouldn't close with howling wind from the ocean and it is on a busy street with thumping music from cars therefore I asked to move. We were moved to a pool view room with an interconnecting room. We could hear the people in their room next door all night and the next morning we had the room above being renovated on with drills and hammers all day long. The tv didn't work as it hadn't been reset even after as long ot to be. Make sure you ask for a room without an interconnecting door!!! The breakfast is great. The pools are nice. It would have been the place to be when it was first opened in the 70s. I would stay here again, just not in those rooms. Short walk to great food!
Comment from Hotel Management
Aug 6, 2017 by Sorrawis, Hotel Management
Dear Value Guest, Thank you for your comment. We all appreciate your kind feedback, the praise about our resort. We once again thank you for your feedback and we'd love to welcome you back again in the near future. Kind Regards, Sorrawis Nooprasert Resident Manager, Thavorn Palm Beach Resort
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Peace and tranquility but close enough to Patong

Posted Jul 11, 2017
Beautiful Karon Beach, great pool bar and very peaceful at night. Rent a car if u want to get into Patong often. But close to plenty of restaurants anyway so you don't really need to if you choose. Staff arr great, courteous and do not hover. Perfect for families, or couples or a bunch of pals.
Comment from Hotel Management
Jul 14, 2017 by GM Thomas Koh, Hotel Management
Greetings and thank you so much for taking the time to share with us your experience here. Happy to hear that you liked our convenient location and the staff. Your comments very much appreciated and we look forward to welcome you back again. Regards
3 out of 5
by A verified traveler from Hong Kong

Need to be improved

Posted Jul 7, 2017
3 Deluxe Rooms for 4 nights with 5 adult, 1 kid Good location! Close to beach, just cross the road! Close to shops and restaurants Beds and pillows are very comfy Breakfast are good! Swimming pools are great!! Good service Waited for more than 1.5 hours for check in on the day of arrival. We arrived at 2:30pm. It is wasting our time. The house cleaning service hadn't came until 5-6pm for the 2nd and 3rd days. Should provided two room keys for each room. It is very inconvenient for us as a family.
Comment from Hotel Management
Jul 11, 2017 by GM, Hotel Management
Greetings and our sincere apologies for the inconvenience caused for keeping you waiting for your rooms upon arrival, and for the cleaning services. These matters have been brought to the attention of the Departmental Heads concerned, and be assured that the corrective actions are in place. Have also noted your feedback regarding the issuance of 2 keys, which will be obliged upon such request. Happy to note you have otherwise enjoyed our convenient location near the beach, breakfasts and service. Thank you for taking the time to share your experience of your recent stay and we look forward to another opportunity to welcome you back again. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Martha's Vineyard, MA

Interesting hotel very close to the beach

Posted Jun 27, 2017
Pros: The Location, the grounds, & the staff member who went out of his way to assist me.
Cons: A green hotel should switch to salt in their pools, use non-toxic cleaners & body care products in the rooms, & use only non-gmo foods.
Location: The beach is right across the street and they have a concierge to assist you to everything the island has to offer.
They have a wonderful orchid garden and animals on the hotel grounds-rabbits, birds, and tortoises. Many pools and a nice feel to the place. The staff were generally friendly and one in particular went out of his way to assist me after some problems. The place has the right idea to go green but they have chlorine in their pools and even tell you not to swim so you are not burned after 7 pm, supply toxic chemical soaps and shampoos in the rooms, and use obviously gmo ingredients in the food which is average.
Comment from Hotel Management
Jul 1, 2017 by Sorrawis, Hotel Management
Dear Lisa, Thank you for taking the time to write a review on your experience while recently staying at the Thavorn Palm Beach Resort. I am extremely delighted that you enjoyed the peaceful environment of our resort and friendly service from our team and I sincerely appreciate that you have taken the time to post a review of your great experience in our beautiful resort. Thank you for your positively pointing out our orchid garden, location, animal activities on the hotel ground-rabbits, birds and tortoises and friendliness and helpful staffs. I will surely pass on this to the team as it will serve as an encouragement to continue to maintain a high standard for all guests. We'd love to welcome you back again in the near future. Kind Regards, The Managements of Thavorn Palm Beach Resort.
3 out of 5
by William

Definitely not a 4 star hotel

Posted Jun 15, 2017 on Hotels
Hotels.com rated the hotel as 4 stars. However, after staying here, I would rate it as more of 3 stars. First of all, we booked the option of getting "breakfast include", which after 4 nights, accumlated to us paying at least $40-$50 more. When we got to the hotel, we were informed that breakfast was free anyway. So I'm not sure whether that's this website's fault or the hotel. It also states on this website that check-in is anything, which we thought was great considering our flight landed at 8 am. We got to the hotel around 9 and were informed that they didn't know if our room was ready, to have a seat. We waited almost an hour as the same front desk woman went about her business. Finally we asked another receptionist what the hold up was and he had no idea. We weren't able to check in until 2. The pool and the area surroundig it were very nice. The beach was nice, besides the fact you're only able to swim was only about 50 meters long, and there was also a lifeguard blowing his whistle constantly at anyone who went over that barrier. Pretty obnoxious. Our tv in our room stopped working and when we informed the front desk, they said they could fix it the nexy day..also the day we were checking out. We also got some mystery charges when we checked out. Probably wouldn't stay here again.
Comment from Hotel Management
Jun 17, 2017
Dear Mr. Willam, Greetings from Thavorn Palm Beach Resort. We refer to your recent stay with us and thank you for taking the time to tell us about your experience at Thavorn Palm Beach Resort. I am sorry that your overall experience did not meet your expectations; my sincere apologies for that. Anyhow, Thank you for your positive comment on our pool and surrounding area. I have noted of your feedback regarding the TV is not functional, waiting too long to get in to the room as the policy stated C/N time 14.00 Hrs. and mystery charges when checked out. At Thavorn Palm Beach Resort we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Managements of Thavorn Palm Beach resort
4 out of 5
Recommended
for Everyone
by A verified traveler

Tropical garden paradise with a hotel

Posted May 8, 2017
It is a huge tropical botanical garden paradise with a hotel with 3 swimming pools inside. Cross the road and you are on the beach. Leave the quiet garden and outside you find plenty of restaurants, supermarkets, tour organizers. But inside the enormous garden it is quiet and relaxing. Look out for Oscar, the giant resident turtle, who adores watermelon.
Comment from Hotel Management
Jul 1, 2017 by Sorrawis, Hotel Management
Dear Valued Guest, Thank you for sharing your experience. I’m glad to know that you enjoyed our huge paradise tropical botanical garden, animal activity on hotel ground and three swimming pools. Our team is very proud to know that the service successfully met your expectations. We wish to see you back to our resort at any season. Warm Regards, The Managements of Thavorn Palm Beach Resort