Ratings based on 99 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

It is ok

Posted Feb 22, 2017
Pros: Location
Nothing outstanding, room dated but clean. Perfect location, nice coffee shop accross the road that openned at 6am. Be warned, if you take linen or towels, the cost is outrageous. But I did not see how much towels are in the room and I am not sure how it works with ? missing items as I was not given an inventory.
Comment from Hotel Management
Feb 24, 2017 by Violet, Hotel Management
Dear Anonymous, Thank you for your feedback. I am happy you liked the cleanliness of our room and the location. With regards to the cost of our Linen and towels we know it is expensive, but we hope it will deter anyone from taking them. We will always make contact with the guest first to ask for the return of our items. Our housekeepers have a check-off sheet for everything they put in the rooms, and everything they take out of the rooms. This is how we keep track of the inventory. Thank you for your comments. Violet Houkamau Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Great accommodation, very clean.

Posted Nov 7, 2016
Pros: Pool and room airconditioners were awesome. Very good sized room.
Cons: Everything was great, couldn't fault anything. Would recommend the hotel highly.......................
Location: Local restaurants, bars and cafes all within walking distance
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Great, central location and friendly staff

Posted Oct 17, 2016
Pros: Proximity to town
Cons: Nope, all good
Location: Close to the centre of town
Highly recommend, nice, professional and good! Friendly staff, everyone helpful and good, central location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2016
The staff were polite and extremely helpful. The hotel was clean and ideally situated for restaurants and shopping
Comment from Hotel Management
Sep 22, 2016 by Violet, Hotel Management
Hi there, Thank you for your feedback. I am happy you enjoyed your stay and your room was to your liking. We are very lucky with our location and all our guests love the close proximity to all the new restaurants across the road. I will pass your comments on to our staff. We look forward to welcoming you back again in the near future.
5 out of 5
by David from Tom price

Posted Aug 31, 2016 on Hotels
When we arrived the trivago site had overbooked the hotel so the room we had booked was not available. Staff arranged for us to have two adjoining rooms to accomodate us at no additional cost. The staff were very good at handling the situation and I would stay there again based upon the service they provided.
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Hi David, Thank you for your feedback. I apologize for the confusion with your reservation and i have spoken with the online travel agent to ensure this does not happen again. I am happy we were able to rectify the error to your satisfaction. We look forward to welcoming you back again in the near future. Kind Regards Violet Houkamau
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2016 on Wotif
Very tidy place to stay. Air con was pretty noisy but may just have been that unit. Would happily stay there again.
Comment from Hotel Management
Sep 22, 2016 by Violet, Hotel Management
Hi there, Thank you for your feedback. I am happy you noticed how clean our units are. I'm sorry your air-con was noisy, for future reference I am on call 24/7 and i would have been happy to get the maintenance guy to fix your air-con or move you to a quieter room. I hope you will consider staying with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2016 on Wotif
Pros: Good central location.
Location: Handy to shopping and restaurants
Clean, comfortable and very handy to the centre of town. Reasonable value for Karratha.. No complaints or problems.
Comment from Hotel Management
Sep 22, 2016 by Regards Violet Houkamau, Hotel Management
Thank you for your review. We try our best to give our guests a superior experience and we are happy we were able to do this for you. We look forward to welcoming you back again in the near future
5 out of 5
by Vanessa from Darwin

Clean, Quiet and Professional

Posted Mar 19, 2016 on Hotels
clean and quiet. Nice staff. What more can you ask for.
Comment from Hotel Management
Jun 3, 2016 by Ashley, Hotel Management
Hi Vanessa, Thank you for your feedback. It is always nice to hear what guests think of our hotel. We look forward to welcoming you back in the near future. Regards Violet Houkamau Manager
3 out of 5
by A verified traveler

Posted Feb 4, 2016 on Hotels
Comment from Hotel Management
Apr 16, 2016 by Ashley, Hotel Management
Hi there, Thank you for your positive feedback. It is always nice to hear what our guests think of our hotel. If you are ever in Karratha again I hope you choose to stay with us again. We look forward to welcoming you back in the near future.
5 out of 5
by Daniel from Perth

Great stay in Karratha

Posted Nov 2, 2015 on Hotels
I genuinely love staying here. It's now my third visit and am happy with the service, the location and the room itself is fantastic value for money.
Comment from Hotel Management
Apr 16, 2016 by Ashley, Hotel Management
Hi Daniel, Thank you for your positive feedback. It is always nice to hear what our guests think of our hotel. If you are ever in Karratha again I hope you choose to stay with us again. We look forward to welcoming you back in the near future. Regards Violet Houkamau Manager