Ratings based on 1,170 Verified Reviews

3.6 out of 5
74% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 5, 2017
Location is good with reasonable price. Just 5 minutes walk from JR station and also to the outlet next to the station.
Comment from Hotel Management
Nov 7, 2017 by Front Desk, Hotel Management
Thank you for staying with us at APA HOTEL Karuizawa So. We hope that you stay with us again in the near future.
3 out of 5
by A verified traveler

Posted Aug 6, 2017 on Hotels
Excellent location, easy to find. The room was a bit pricy cos the room was small. Hot dishes for breakfast were barely warm.
Comment from Hotel Management
Aug 8, 2017
thank you for staying our hotel. When you come Japan again, please stay our hotel.
4 out of 5
by Tsz Chung

Posted Aug 4, 2017 on Hotels
Comment from Hotel Management
Aug 7, 2017
Thank you for staying at our hotel I am waiting for the use of another
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2017
Great location from the station. Easy to rent a bicycle to go around town
Comment from Hotel Management
Jul 31, 2017 by Front Stuff, Hotel Management
This time, thank you very much for using Apa Hotel Karuizawa-soo. In addition, please use the hotel when coming to Karuizawa. We are waiting for you from the same staff
5 out of 5
by Kit Ying

Posted Jun 28, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017
Thank you for staying our hotel. When you come to Japan again, please stay our hotel. We are looikng forward to see you. Front
4 out of 5
by HUNG-CHUN

Posted Jun 28, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017
Thank you for staying with us. We hope that you will come stay with us again in the near future.
4 out of 5
by Kan Fung

Posted Jun 22, 2017 on Hotels
Near to station, nice staff!!
Comment from Hotel Management
Jun 24, 2017
Thank you for staying at APA Hotel Karuizawa Ekimae Karuizawa-soo this time. We will keep in mind with all the staff so that we can continue to be a hotel that we think that it was good to come to Karuizawa which is a resort area. Also, please come to our hotel by all means when you come to Karuizawa. All of our staff will be waiting.
3 out of 5
by Po Yin Clare

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jun 22, 2017
I am waiting for the use of another
5 out of 5
by Zurylin

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Jun 19, 2017
This time thank you for using APA Hotel Karuizawa Zhuang.
4 out of 5
by Wong

Worth to relax

Posted Jun 9, 2017 on Hotels
Super silent! The room is much bigger than my expectation. Quick check in. However, the wifi isn't stable at all
Comment from Hotel Management
Jun 11, 2017
Thank you very much for using Apa Hotel Karuizawa-so. Despite choosing our hotel from among the many hotels in Karuizawa, we apologize for any inconvenience you have incurred due to our customers. We will confirm Wi-fi as soon as possible. In addition, we will take up issues pointed out as future issues to be studied in the future. In the future we will strive to make every effort to make our customers comfortable. Again I sincerely apologize this time. Thank you for your precious opinion while I was busy.