Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
5.0 Room cleanliness
4.0 Service & staff
5.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

舒適的環境由外到內, 是放鬆拋開煩惱的好地方

Posted Jan 6, 2016
Pros: 房間窗外的景色像是家一樣的溫暖, 樹林與小溪.
Cons: 如能提供免費接駁會更好~
Location: 從小道走15分鐘出去可到舊輕井澤, 那邊有幾家餐廳很好吃值得享用早餐與晚餐~
離輕井澤車站有點遠, 必須搭計程車前往. 服務很好, 當晚買了香檳帶回旅館, 請他們準備開瓶器, 他們就很細心也準備了碗盤與酒杯.
3 out of 5
by A verified traveler from Manila

Farther than I thought

Posted Jan 2, 2016
Pros: Thoughtful service, spacious room with crisp sheets and enough elbow room in the bathroom
Cons: Staff had a difficult time servicing English-speaking guests and should address this.
Location: We went to Karuizawa to take skiing lessons and were quite surprised at the Prince outlet shopping nearby—much better than Gotemba!
The hotel was farther than I thought it would be, and quite isolated too—no restaurants or convenience stores nearby, which becomes a bit of a problem after the restaurant closes at 8:30p.m. (!). In the summer, a 15-minute walk to the city center might be pleasant but it is torture during winter. We also inquired about skiing and were informed that we did not need to reserve a slot, only to find out that we had to. Good thing there was still a one-hour class available. Was also expecting a shuttle bus from to and from the train station but there was none.