3 restaurants, breakfast, lunch, dinner served; Japanese cuisine
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Reviews of Karuizawa Prince Hotel West

4 out of 5
Karuizawa Prince Hotel West
1016-87 Karuizawa, Karuizawa, Nagano-ken

Reviews

8.4

Very Good

Rating 10 - Excellent. 431 out of 1002 reviews" "
Rating 8 - Good. 381 out of 1002 reviews" "
Rating 6 - Okay. 135 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Chris

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
At checkin, I was offered access to the various services and facilities Prince Hotels provides to its guests. Upon learning I had a tattoo, that offer was rescinded, and I was denied access to areas that other patrons were not. This tattoo is of significant cultural and religious importance, yet in the year 2024, Prince Hotels clearly demonstrated they do not respect the cultural diversity of their guests, only the money they bring in. I urge all people who value freedom of expression, freedom of religion, and protection from censorship to choose alternative lodgings, rather than a Prince facility that does not share your values.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryosuke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

M

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot spring Buffet
Stayed 2 nights in Mar 2024

10/10 Excellent

Wakako

Stayed 2 nights in Mar 2024

10/10 Excellent

Wai Shun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent. Nice place, quiet place, nice hot spa, very close to JR station and outlet mall.
Stayed 1 night in Jan 2024

10/10 Excellent

AH LAI

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel, excellent location just next to shopping outlet mall, you can walk to onzen in covered paths in the hotel building which is very clean and well maintained, also very convenient to go skiing with rental shop just at the hotel area. West Wing premier wing is newly renovated, very nice decor and new, highly recommended
Stayed 3 nights in Jan 2024

10/10 Excellent

Gertrude Marion

Stayed 3 nights in Jan 2024

10/10 Excellent

Bernardine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loves the cottage. It was walking distance to the shopping area from the main reception. Depending on timing, it may take awhile for the buggy to take you to the main reception. We will definitely come back again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jackson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Richard C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service everywhere
Stayed 2 nights in Dec 2023

8/10 Good

Say Mei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ching Han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and fast check in or out service. Staff are professional and nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Chung Yan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love our stay at the Karuizawa Prince Hotel West!
Stayed 2 nights in Nov 2023

6/10 Okay

sek kwai

Traveled with family
Liked: Cleanliness
No laundry & kitchen in the cottage, Car parking need extra time waiting for the shuttle bus to pick up It’s better & convenient if we can have the car parking near to cottage It was so dark at night, when we got off the bus walking to the cottage, I got fell on the ground because of couldn’t see it clearly there is a rocky curb side. Besides, the weather control in the cottage is so hard to adjust, sometime too hot, sometimes too cold. Limited utensil in the cottage: no knife, no microwave (should be the necessity kitchen ware or appliances in the cottage. No dish wash soap in the cottage for general cleansing.
Stayed 2 nights in Nov 2023

2/10 Terrible

Tsueyhwa

Stayed 1 night in Nov 2023

10/10 Excellent

elnora dr guzman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel and place is big. not quite friendly for elderly travelers. they have beautiful log cabins with good views but not accessible to elderly people as a lot of stairs without a handrail are needed to get in and out of the cabin.
Stayed 1 night in Oct 2023

10/10 Excellent

Wai Leung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot spring and it's convenience to neighborhood restaurants and shopping plaza.
Stayed 3 nights in Oct 2023

10/10 Excellent

Stewart Wai Kwan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The surrounding area is magnificent and shopping is convenient. Generally the cottage room is quite nice, however, the combine purpose of kitchen and washing basin is not preferable.
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2023

8/10 Good

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities and clean, nice environment
Stayed 1 night in Oct 2023

6/10 Okay

Chinho

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
convenience to station
Stayed 2 nights in Oct 2023

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really love our cabin, it's really clean and quiet, with four rooms and two washrooms. It's a wonderful combination of a taste of nature and enjoying the convenience of transportation and shopping. We really look forward to our stay again.
Stayed 2 nights in Jul 2023

8/10 Good

NG SOK

Traveled with family
Liked: Cleanliness, staff & service
Nice environment but the property is old that needs to upgrade the interior. Overall is clean and quiet.
Stayed 2 nights in May 2023

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was too warm without cold aircon!
We stayed in this hotel for 2 nights and arrived from Tokyo before 1 p.m.. The receptionist was kind enough to check us in at 1 p.m. though the check in time was 3 p.m.. The room was too warm however. We were told that the hotel aircon was still in the heating mode. So we turned the aircon off with the top windows opened. But it’s still too warm. We tolerated the warmth for the first night. It was warmer the next day at 22C throughout and just a bit cooler in the evening. The room was still stuffy with the top windows opened. We had to borrow a fan to circulate the still air in the room but it’s just too warm to sleep comfortably. I feel that the hotel should be more flexible to allow guests to switch the aircon to cold air according to their needs. After all, it’s important for hotel guests to have a good night’s sleep.
Stayed 2 nights in Apr 2023

10/10 Excellent

Yuen To

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
awesome!!! love everything here!
Stayed 1 night in Mar 2023

6/10 Okay

Christian

Traveled with partner
Liked: Staff & service
Dated appearance and facility
Stayed 1 night in Mar 2023

10/10 Excellent

Tyler

Stayed 1 night in Mar 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Ling Ling

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

SAU WAN

Stayed 1 night in Feb 2023

8/10 Good

Sukhyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

janice

Stayed 3 nights in Jan 2023

10/10 Excellent

Tik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good! Friendly staffs, clean room!
Stayed 3 nights in Jan 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We enjoyed our stayed for 3 nights. The hotel room is clean and comfortable with good view of the garden area where we managed to watch some snow falling. The hotel staff is helpful and attentive. We would like to thank front desk staff Ms Kamata for her patience and thoughtfulness in helping us with our travel plan. The hotel onsen is lovely to soak in especially after a long day shopping in the outlet mall that is just a 3-4 mins walking distance from the hotel. But the onsen can be quite crowded with children running around. Overall, it has been a wonderful stay and we will definitely come back to this hotel again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Seng lan sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new and clean wing. Although only two restos but hotel is not yet that busy. Very close to everything.
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cabin is clean and in a very nice environment.
Stayed 3 nights in Dec 2022

10/10 Excellent

Chung Hin

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean, walkable distance to JR station and outlets. Helpful staff.
Stayed 1 night in Nov 2022

8/10 Good

CHIHCHENG

Stayed 1 night in Nov 2022

10/10 Excellent

Munitta

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely gorgeous one of the loveliest cabins I’ve ever stayed in. Spacious, homely, and spotless.
Stayed 3 nights in Oct 2022

10/10 Excellent

Dmitry

Stayed 4 nights in Oct 2022

8/10 Good

Yuta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping mall and walkable distance from the main station
Stayed 1 night in Sep 2022

6/10 Okay

Emi

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2022

10/10 Excellent

YUICHIRO, London

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Aug 2022

10/10 Excellent

Yuko

Stayed 2 nights in Jun 2022

8/10 Good

Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During the weekend the onsen was too crowded. Instead of lining up there should be online booking system
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome experience. Would definitely stay again. Rooms were very clean!
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for shopping in Karuizawa
Hotel clerks were all polite and attentive. The hotel was very quiet with few guests because of the Covid-19 Crisis but we enjoyed the quietness. Bus service to the shopping malls was very helpful.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel with a excellent service and very helpful staff. We enjoyed it a lot.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good experience. Staff was friendly and professional.
Stayed 2 nights in Dec 2020