- Liked: Staff & service, property conditions & facilities
- Disliked: Room comfort
Unfortunately we arrived and the hotel said they were overbooked and we did not have a room there. They offered for us to stay at a sister hotel two towns away or an apartment 500m down the road. We had booked an ocean view king room and they said it would be the same bed as our booking. We chose the apartment, which was fine, but the bed was a double size and very uncomfortable. The sheets were for a twin bed. They said we could use the amenities of the hotel but the hot tub was cold and the roof bar drinks not very good. They also did not refund us anything, and looking at airbnb, we would have paid significantly less to book our own apartment. Overall not a great experience. The best thing about it was the very apologetic front desk woman who made the best of our bad situation by giving us 20% off at their restaurant and two drinks.