Ratings based on 196 Verified Reviews

4.1 out of 5
74% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by Fan Kwong David

Documenta 14 sleeping experience

Posted Sep 13, 2017 on Hotels
Air conditioner too weak and the room ventilation is not good. Bed too soft
Comment from Hotel Management
Sep 15, 2017
Thank you very much for the great review and we are pleased that you have felt comfortable with us. Our staff always strives to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also on behalf of all employees for the positive comments
5 out of 5
Recommended
for Everyone
by A verified traveler from Leicester

Good hotel for Kassel and Documenta

Posted Aug 23, 2017
Pros: Comfort of the rooms and location.
Cons: The dinner/room service availability and range could be improved.
Location: Location - ideal for getting to everything in Kassel on foot or by using the trams and buses.
My son (who is 11) and I stayed for two nights to visit Documenta and the Bergpark and the hotel was perfect for us - comfortable, spacious rooms, good breakfasts and close to everything. The staff were very helpful and we will stay here again.
Comment from Hotel Management
Aug 24, 2017 by Direktion, Hotel Management
Thank you very much for the great review and we are pleased that you have felt comfortable with us. Our staff always strives to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also on behalf of all employees for the positive comments
3 out of 5
by A verified traveler

Disappointed

Posted Aug 21, 2017 on Hotels
For the price (over 200 euros a night with parking) this is not a good value. The rooms are extremely outdated, with uncomfortable beds, and an oppressive smell of Febreeze-type room spray, and air conditioning that didn't seem to work at all. It was very difficult to sleep. The breakfast and the location were great, but not worth the price.
Comment from Hotel Management
Aug 23, 2017
Dear guest, thank you for your review. That our price-performance ratio is not right, we can not understand so. For a room rate of € 200, - incl. Breakfast, incl. Garage is now completely appropriate at fair times. Our rooms are neither obsolete nor do we use any space spies. Renovation of all guestrooms was completed in January 2017.
4 out of 5
by Ralph

Posted Aug 12, 2017 on Hotels
Good hotel. Better than I expected. Excellent breakfast.
Comment from Hotel Management
Aug 14, 2017
We thank you very much for the great evaluation and are glad that you felt comfortable with us. Our staff always strive to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also on behalf of all the staff for the positive comments especially about our gourmet breakfast buffet
2 out of 5
by A verified traveler

Bad service

Posted Jul 24, 2017 on Ebookers
The air condition is broken and even when I call the staff they show no care at all and tell me there's nothing they can do. When I check out and tell them I have cancel my another booking and show them the cancellation email, they say they don't care if I have the email or not and ask me who is the lady name I spoke my phone with. It was terrible experience and I would not recommend the hotel at all.
Comment from Hotel Management
Jul 26, 2017 by GM, Hotel Management
Dear Guest, Thank you for your comments. A cancellation was not possible. You know that. The air conditioning worked flawlessly. It can only cool down to 20 degrees.
4 out of 5
by A verified traveler

Great location for Documenta

Posted Jul 13, 2017 on Hotels
The staff was incredibly accommodating, and the breakfast is exceptional.
Comment from Hotel Management
Jul 14, 2017
Very honored guest, We thank you very much for the great evaluation and are glad that you felt comfortable with us. Our staff always strive to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also on behalf of all the staff for the positive comments especially about our gourmet breakfast buffet your BEST WESTERN PLUS Hotel Kassel City
4 out of 5
by A verified traveler

Convenient location

Posted Jul 11, 2017 on Hotels
Great value and very convenient location. The included breakfast was wonderful, also.
Comment from Hotel Management
Jul 13, 2017
Very honored guest, We thank you very much for the great evaluation and are glad that you felt comfortable with us. Our staff always strive to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also on behalf of all the staff for the positive comments especially about our gourmet breakfast buffet your BEST WESTERN PLUS Hotel Kassel City
3 out of 5
by A verified traveler

Hoo Boy

Posted Jul 10, 2017
No air conditioning: Be sure to ask when checking in that they unlock windows so you have air. Incredibly noisy --all night party --really, all night --right outside hotel. Insufferable noise until 5AM.
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Dear guest, we had no one-day party in front of the hotel. How would you rate your experience at the hotel?
5 out of 5
by A verified traveler

Posted Jun 27, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017
Sehr verehrter Gast, wir danken Ihnen sehr für die tolle Bewertung und freuen uns, dass Sie sich bei uns wohlgefühlt haben. Unsere Mitarbeiter sind immer bestrebt, unseren Gästen einen angenehmen und positiven Aufenthalt im Hotel und in der Stadt zu bereiten. Vielen Dank auch im Namen aller Mitarbeiter für die positiven Kommentare Ihr BEST WESTERN PLUS Hotel Kassel City
4 out of 5
by A verified traveler

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017
Sehr verehrter Gast, wir danken Ihnen sehr für die tolle Bewertung und freuen uns, dass Sie sich bei uns wohlgefühlt haben. Unsere Mitarbeiter sind immer bestrebt, unseren Gästen einen angenehmen und positiven Aufenthalt im Hotel und in der Stadt zu bereiten. Vielen Dank auch im Namen aller Mitarbeiter für die positiven Kommentare Ihr BEST WESTERN PLUS Hotel Kassel City