Ratings based on 181 Verified Reviews

4.1 out of 5
80% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Leicester

Good hotel for Kassel and Documenta

Posted Aug 23, 2017
Pros: Comfort of the rooms and location.
Cons: The dinner/room service availability and range could be improved.
Location: Location - ideal for getting to everything in Kassel on foot or by using the trams and buses.
My son (who is 11) and I stayed for two nights to visit Documenta and the Bergpark and the hotel was perfect for us - comfortable, spacious rooms, good breakfasts and close to everything. The staff were very helpful and we will stay here again.
Comment from Hotel Management
Aug 24, 2017 by Direktion, Hotel Management
Thank you very much for the great review and we are pleased that you have felt comfortable with us. Our staff always strives to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also on behalf of all employees for the positive comments
4 out of 5
by A verified traveler

Great location for Documenta

Posted Jul 13, 2017 on Hotels
The staff was incredibly accommodating, and the breakfast is exceptional.
Comment from Hotel Management
Jul 14, 2017
Very honored guest, We thank you very much for the great evaluation and are glad that you felt comfortable with us. Our staff always strive to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also on behalf of all the staff for the positive comments especially about our gourmet breakfast buffet your BEST WESTERN PLUS Hotel Kassel City
4 out of 5
by A verified traveler

Convenient location

Posted Jul 11, 2017 on Hotels
Great value and very convenient location. The included breakfast was wonderful, also.
Comment from Hotel Management
Jul 13, 2017
Very honored guest, We thank you very much for the great evaluation and are glad that you felt comfortable with us. Our staff always strive to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also on behalf of all the staff for the positive comments especially about our gourmet breakfast buffet your BEST WESTERN PLUS Hotel Kassel City
3 out of 5
by A verified traveler

Hoo Boy

Posted Jul 10, 2017
No air conditioning: Be sure to ask when checking in that they unlock windows so you have air. Incredibly noisy --all night party --really, all night --right outside hotel. Insufferable noise until 5AM.
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Dear guest, we had no one-day party in front of the hotel. How would you rate your experience at the hotel?
5 out of 5
by A verified traveler

Posted Jun 27, 2017 on Hotels
Comment from Hotel Management
Jun 30, 2017
Sehr verehrter Gast, wir danken Ihnen sehr für die tolle Bewertung und freuen uns, dass Sie sich bei uns wohlgefühlt haben. Unsere Mitarbeiter sind immer bestrebt, unseren Gästen einen angenehmen und positiven Aufenthalt im Hotel und in der Stadt zu bereiten. Vielen Dank auch im Namen aller Mitarbeiter für die positiven Kommentare Ihr BEST WESTERN PLUS Hotel Kassel City
4 out of 5
by A verified traveler

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017
Sehr verehrter Gast, wir danken Ihnen sehr für die tolle Bewertung und freuen uns, dass Sie sich bei uns wohlgefühlt haben. Unsere Mitarbeiter sind immer bestrebt, unseren Gästen einen angenehmen und positiven Aufenthalt im Hotel und in der Stadt zu bereiten. Vielen Dank auch im Namen aller Mitarbeiter für die positiven Kommentare Ihr BEST WESTERN PLUS Hotel Kassel City
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Old hotel, but logistically good

Posted Nov 10, 2016
Pros: It's central, quite and cheap. Staff is kind, speak English and they always help you with what you need
Cons: Very old building in need to refurbishment. Restaurant for breakfast is not in the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient downtown hotel

Posted Oct 27, 2016 on CheapTickets
Hotel in very good downtown situation, close to all touristic interests. Breakfast served in shopping mall environment, unattractive atmosphere and expensive
5 out of 5
by A verified traveler

Posted Sep 27, 2016 on Hotels
Excellent location in (what little remains of) the old centre. Spacious and comfortable room. High-quality buffet breakfast, a little less pricey than in many German hotels; even the coffee was good (a rarity). Very helpful and obliging staff. Only drawback was that the (so-called) air conditioning was ineffective: this could be a significant problem in high summer, but getting the window opened proved a sufficient remedy in late September.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 27, 2016 on Hotels