Staff double locked himself inside our room
Posted Dec 28, 2016 on Hotels
I would have rated this hotel high because of the location and the nice receptionists and waiters at the restaurant. However, a bad incident occured on our third day. We went down for breakfast and I forgot something so I returned to our room after a few minutes. I tried to enter it with my card key but couldn't because apparently it was double locked from the inside! I knocked and tried hard to use my card key several times but couldn't enter, and waited quietly outside. Finally, the housekeeping manager opened the door from the inside. WHY would he lock himself inside? He insisted he was fixing something inside but he did not have any tools, even then he should not have double locked it so nobody could enter. It took him a few minutes to open the room. I complained to the hotel manager and he said it was a "misunderstanding" between me and his staff. WHAT???
I also lost cash in the hotel on my first day of stay, and I leave it up to the readers to judge who could have been involved in it. The hotel manager, who said would do an investigation of the matter, was not helpful at all and tried to cover for his staff's deed. This unauthorized intrusion and the hotel manager's poor dealing with the matter are unacceptable.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Greetings from Hotel Encounter Nepal
Thank you for taking the time to review your stay with us on expedia.
We are glad that you enjoyed our services offered & hope you will try it out during your next visit also!
We look forward to welcoming you back again in the future!