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Reviews of La Maison Boutique

3.5 out of 5
La Maison Boutique
175--177 Lurline Street, Katoomba, NSW

Reviews

7.4

Good

Rating 10 - Excellent. 102 out of 449 reviews" "
Rating 8 - Good. 160 out of 449 reviews" "
Rating 6 - Okay. 133 out of 449 reviews" "
Rating 4 - Poor. 38 out of 449 reviews" "
Rating 2 - Terrible. 16 out of 449 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Majdi

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Overpriced and Understaffed
The hotel's greatest asset is its location which is just a short walk from the 3 sisters lookout. My hopes for a relaxing stay evaporated upon entering the dimly lit lobby. No receptionist, just a cryptic note demanding I pick up the phone. Instead of help, I got an earful from a disgruntled employee who practically roared at me for daring to use the desk phone. His sudden switch to forced pleasantness as he reluctantly helped me felt insincere. The villa's age was evident in the pervasive moldy odor, and the breakfast was an insult to the word "meal." To top it all off, the water sputtered to a halt just as I prepared to leave, without a single apology or explanation. This overpriced, understaffed nightmare is a stain on the hospitality industry
Stayed 2 nights in Dec 2023
Response from Eric L, Sales and Marketing Manager on Jan 10, 2024
Dear Majdi, Thank you for your review, we are sorry to hear that your experience was unsatisfactory. We will review your feedback and work towards improving our overall service delivery. We hope that you will return to visit use in the near future.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, staff were really nice too.
Stayed 1 night in Nov 2023
Response from Eric L, Sales and Marketing Manager on Jan 10, 2024
Dear Gabrielle, Thank you for your review. we are pleased that you enjoyed your stay with us. We look forward to hopefully working with you in the near future.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Spa not open even though it was advertised, wanted to charge for breakfast even though the booking stated it was included. TV was broke in the room but they did move to a bigger room. Friendly staff
Stayed 2 nights in Sep 2023
Response from er on Jan 10, 2024
Thank you for your review. We are sorry to hear that your stay with us was unsatisfactory. We will review your comments and work towards improving our overall service delivery

10/10 Excellent

Selena

Stayed 4 nights in Apr 2023
Response from Eric L, Sales and Marketing Manager on Jan 10, 2024
Dear Selena, Thank you for your review score. We hope to welcome you back to the Blue Mountains in the near future.

10/10 Excellent

Oscar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, cosy room, convenient location. Excellent.
Stayed 1 night in Mar 2023

4/10 Poor

Geoff

Liked: Cleanliness
Disliked: Property conditions & facilities
fridge was very noisy, had to get up at 2am to switch off. Plumbing from adjoining room also noisy when used. Overall not worth room rate changed
Response from Eric L, Sales and Marketing Manager on Jan 10, 2024
Dear Geoff, Thank you for your review, sorry to hear that your stay with us was unsatisfactory. We hope to welcome you back to the Blue Mountains in the near future.

6/10 Okay

Kathy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were friendly and helpful. The room and facilities were very tired not at the standard of a hotel calling themselves boutique. We were missing the blockout layer of curtains and there were broken light switch covers. The photos online showed a dining area with fireplace but when we checked in we were told there was no food service at all.
Stayed 4 nights in Jul 2022

8/10 Good

Jannine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Unique property, shame there was no dining room open but understand due to staff shortages.
Stayed 1 night in May 2022

10/10 Excellent

Renata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little spot
It was lovely and enjoyed the sauna just a pity they shut it at 8pm
Stayed 1 night in Mar 2022

10/10 Excellent

jinsoo

Stayed 1 night in Dec 2021

8/10 Good

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
Clean & Comfortable
Room reasonably quiet, warm, clean but a little dated. Needs blackout curtains. Restaurant not operating due to COVID
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Staff seemed more interested in what as on the than serving the clients. No fire when it says fireplace etc But otherwise pleasant enough
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Liked: Cleanliness
Nice presentation and room was clean. It was a shame neither breakfast facility nor spa facility was available for use (due to covid restrictions, but these were advertised). Staff were always observed cleaning and making sure we had enough supplies in the rooms, which was nice.
Stayed 2 nights in Apr 2021

6/10 Okay

Alana

Liked: Cleanliness, room comfort
Disliked: Staff & service
Comfortable stay. A little run down, but great location. Restaurant, Spa and Sauna closed due to Covid so limited activities at the moment.
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the old style charm. Disappointed in that breakfast was advertised as an inclusive and upon arrival, no breakfast was offered
Stayed 2 nights in Dec 2020

8/10 Good

Geoff, Sydney

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The location was great to see the 3 sisters and close to the shops and other amenities Come and go as you please
Stayed 3 nights in Oct 2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The team know that the facilities, including breakfast, currently being advertised are not being provided but chose not to update their advert or let us know before arrival.
Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020

4/10 Poor

Brett, Sydney

Traveled with family
Disliked: Amenities, property conditions & facilities
Paper thin walls, Shocking sponge like pillows that resulted in a neck ache. Could hear door to garage slamming all night. Poor tourist information for bush walks, no breakfast despite advertising. A complete dump for $220 a night, 0 stars for me.
Stayed 2 nights in Aug 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Never Stay Here
I booked 3 days accommodation .... on arrival to be told... ✖️No breakfast ✖️No spa ✖️No lounge suite in the room ✖️No sauna ✖️Pay a further 15% credit card surcharge ✖️No full room changeover daily ✖️No bath ✖️No central heating during the day at just 3 degrees They only upgraded to a bath when I pointed it out on the booking form and threatened to drive to Sydney city to stay. I paid for all of the other amenities including breakfast daily and received no compensation whatsoever then charged an extra 15% on top. It’s a rort and I wanted to support the industry not walk away and make this complaint. Such a let down to my first long weekend away in a long while. The best part was a log combustion heater except it only went on at 3pm.
Stayed 3 nights in Aug 2020

6/10 Okay

Tay, Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overpriced for what it is. It was clean, but very basic and dated. Breakfast wasn’t served due to covid, which is fair enough, but they didn’t tell us until we got there and it was already included in the price.
Stayed 2 nights in Jul 2020

8/10 Good

Mirella, Wollongong NSW

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was lovely room was clean but breakfast was included in the price but wasn't available due to COVID -19 . website details should be changed to state this.
Stayed 3 nights in Jul 2020

6/10 Okay

Helenand, Sydney

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wotif advert stated that a continental breakfast would be served and that there was a spa for our use. We were also noted that a bathtub was available. None of this was true. The room was warm and comfortable but the bathroom window didn't close properly. Hence the bathroom was always cold.
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ample covered car parking. Good value for money. Ideal location close to Echo Point and Town centre.
Stayed 1 night in Mar 2020

6/10 Okay

Sam

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff are pleasant and the hotel is in a lovely old house on a quiet street near good restaurants. Property is tired though, is well maintained but hasn't had any aesthetic updates for about 20 years.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
It looked lovely on your pictures. But when we got there, there was no one at reception, the place looked quite shabby. For $530.00 we were expecting a nice charming place. Meanwhile, even though the room was clean, it was not at all cozy and nice. the furniture was dated and scratched, bathroom door squeaked everytime you opened or closed it. We could hear the man snoring next door and anytime someone in the rooms near took a shower the whole room rattled. There is no restaurant, The breakfast room tables and chairs are old, scruffy, dirty and torn!. No service at all. A note at the reception table stated "Happy Hour from 4 to 7 glass of wine $7.00" We came down at 5.00 . We had to ring for the receptionist who came down and told us that she does not serve wine by the glass. We had to buy a bottle at $40.00! On a whole, it was the worst experience ever!!!
Stayed 2 nights in Oct 2019

4/10 Poor

Jen

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The spa and sauna were out of order, they should not advertise these facilities if they do not maintain them. Others said out of order then too. Tried to give me a standard room when I paid for the deluxe. Said there was a bath in my deluxe double room yet when given my room number 1, no bath. Moved me and told me this was a more expensive room than what I paid for. Looked like what I paid for!?
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Spa wasnt working Breakfast was basic Deluxe double doesnt have a bath Computers was always down
Stayed 3 nights in Sep 2019

8/10 Good

Peter

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming old building - beautifully and tastefully presented And very clean.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2019

4/10 Poor

Sal

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
They are extremely understaffed and overworked. Therefore closing down the spa and sauna, not making rooms and turning guests away, shame as the location is great.
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We have been here before, upon arrival we already prepaid for our rooms, parking and a free breakfast was included. We were told by the lady at the front desk that everything was paid for but it does not include breakfast and we would have to pay. We showed her the invoice clearly stating that it was included but she wouldn’t have any of it. We asked to speak to her boss and she said they would just say the same thing. The next day we went down for breakfast to find out from her boss that it is free for all expedia etc bookings. The newly renovated sauna and spa room states on the door that it will be open from 12pm-9pm yet it was only open from 7-9pm. For our last night we had a man and women staying in the room next to ours and they played music so loud we could hear it from 5 rooms down, they then loudly engaged in personal relations banging up against our wall in between from 3pm till 12am. It became to much for us for our last night before a long drive home so we went to the front desk to call up and make a complaint, the hotel manager told us to knock on there door and practically do there job for them. The front desk was never attended with someone so constantly you would have people wondering around trying to find someone to check in. Very shocking how bad this place has gotten, Will not be returning.
Stayed 3 nights in Apr 2019

8/10 Good

Brenda

Liked: Cleanliness, room comfort
Close to Blue Mountain Sites
It is a short walk from the hotel to the Blue Mountains Echo Point and 3 Sisters sites. It’s also an easy walk into town. We would have appreciated more help with finding a dinner restaurant. The weather has turned cold and we needed our coats to be able to eat breakfast. Breakfast is very basic.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
All good except for 1. Pillows were flat and uncomfortable. 2. Could not connect to Internet and was told after that I should have connected at the front desk. Im assuming it isn't secure as its public...3. The TV was not tuned to several channels including 2 and 10 - so I tuned the TV and got all the channels. Cheers Pamela
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Pietre, Sydnet

Disliked: Property conditions & facilities, room comfort
Beds are way too soft. Needs some TLC, getting tired. Housekeeping left to be desired, banisters are dusty where people don’t touch them. The common areas have no soul, ambiance. Room are a good size, good heating. Could hear the person next door using the toilet during the night
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Misleading Advertising
Misleading advertising. The hotel was advertised with pictures of log-fires, sauna, spa etc. We arrived 3 hours after check-in started and the spa and sauna hadn't been turned on. We enquired about the log fire being lit and we were told they are generally only lit on weekends when there is a full house (...even though it was school holidays and the middle of winter !). The breakfast room was SO cold that you could see everyone's breath as they were talking but yet again the log fire in the middle of the room remained unlit. They had a few heaters on for the 20 or so people eating but its a glass room so the heat just went straight out. The phone in the room was covered in dust.
Stayed 1 night in Jul 2018

6/10 Okay

Jo, SHELLHARBOUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and enjoyed a great nights sleep. Although, buffet breakfast was very basic and the Breakfast room was absolutely freezing! They had several small heaters, when a fireplace in the centre should have been lit.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Nice hotel close to the popular landmark, The Three Sisters.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness
A lovely and rustic hotel located in a tranquil area of Katoomba. We like that the location of the hotel is near to the town centre and scenic spots, yet it is in a quiet part of Katoomba. Our family room was littered with at least five pieces of cheezels on the floor when we checked in. We stayed 2 nights and our room was not made after the first night. Perhaps due to Queen's birthday weekend? The hotel managers on duty during our stay were both friendly and helpful.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveler

Great location
Nice place with clean room, comfy bed and very convenient location. We’d definitely stay again.
Stayed 2 nights in Apr 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good location. Friendly staff.the room was clean, no view from the window
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
There was noise outside room as it was next to driveway and rubbish bins
Stayed 2 nights in Mar 2018

6/10 Okay

Meredith, Canberra

Liked: Cleanliness
Good value, spacious, but needs a refresh
I stayed here for one night in Feb when ir wss very hot. My first impression of the room was "wow, it's huge!". My second thought was "why is that pedestal fan running flat out?" Ah - no aircon. February was not the time to be in this hotel. Otherwise the room had all the right things, but the decor is stuck in the 80s and really needs a refresh. The free wifi was pretty good - not super fast but that's an issue in the mountains generally so I can't blame the hotel. My room included a free continental breakfast which the receptionist told me was VERY basic, but I elected to give it a miss. Overall I would stay here again If I needed somewhere inexpensive, but not in summer.
Stayed 1 night in Feb 2018

8/10 Good

TONY

Liked: Cleanliness, staff & service, room comfort
worth the cost
this was a fairly old place in need of a lot of work but this was offset by the friendly staff that made the difference. ideal location . breakfast was continental. .would rate this as a 7
Stayed 1 night in Jan 2018

6/10 Okay

Belinda

Liked: Staff & service
Stayed 1 night in Jan 2018