Ratings based on 563 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bowral NSW

Charming , older style hotel with spectacular view

Posted Jan 31, 2018
Pros: It was relaxed.
Cons: Probably a comfortable chair in the room .
Location: it is right in the heart of Katoomba - many cafes nearby - and wonderful walks.
It is a warm and welcoming hotel , friendly staff with a desire to please . Ensure you request a room with a view because the hotel is situated on a high point and the views are beautiful.
Comment from Hotel Management
Feb 4, 2018 by Mountain Heritage, Hotel Management
Thank you for your review Stephen & thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2018
Beautiful historic hotel with beautiful view and super comfortable beds.
Comment from Hotel Management
Jan 9, 2018 by MH, Hotel Management
Thank you for staying with us and thank you for your review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Opulent, clean and friendly

Posted Nov 27, 2017
I have stayed at this hotel twice and each time it has been exhilarating experience. The front desk is very friendly, the hotel itself is magnificent with every amenity. The rooms and bathrooms are very clean. Parking is convenient. The only critique is the limited options in the restaurant, I suggest should incorporate more options for vegans/vegetarians. Overall, great! Will go again.
Comment from Hotel Management
Dec 12, 2017 by mh, Hotel Management
thank you for your feedback, we will certainly pass these suggestions on.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very good dinner

Posted Nov 25, 2017
Pros: Good size room. Good staff. Excellent dinners. Old style colonial feel.
Very friendly and helpful staff. Good views. Excellent dinners.
Comment from Hotel Management
Dec 12, 2017 by mh, Hotel Management
thank you for your feed back, we really appreciate it.
3 out of 5
by A verified traveler from Austin, Texas

Terrible Ending

Posted Nov 20, 2017
We were thoroughly enjoying our stay at this lovely hotel until the morning. We had a few clothes to wash. The front desk showed us the laundry. After washing we had major issues with the dryer. We cleaned the filter, yet the heating element was not working. I borrowed the dryer in the next room from room service. Told a nice young lady and she said “No worries”. Minutes later the head of Housekeeping stormed down, told me it worked and that I didn’t know what I was doing. Ordered me to remove the clothes and continued to scorn my girlfriend. I have never been treated like this. It completely ruined our stay
Comment from Hotel Management
Dec 14, 2017 by MH, Hotel Management
Dear Don Thank you for your feedback. At the outset, we apologise for any inconvenience you may have encountered as a result of your interaction with one of our housekeeping staff. It appears the first staff member you spoke with was obliging and helpful, however the second one was not. I have discussed this incident with our housekeeping staff and have taken steps to ensure this does not occur again. Once again, please accept our apology and we hope you will stay with us again in the future. Regards Mountain Heritage
4 out of 5
Recommended
for Everyone
by A verified traveler

Quaint

Posted Nov 19, 2017
Pros: Dinner in restaraunt
Cons: Upgrade
Location: good
High point was food Disappointment was no upgrade from back of hotel room when the place was all but empty
Comment from Hotel Management
Dec 12, 2017 by mh, Hotel Management
thank you for your feedback, we will pass these comments on.
3 out of 5
by Roger

Posted Nov 10, 2017 on Hotels
Comment from Hotel Management
Dec 14, 2017
Dear Roger Thank you for staying with us and thank you for your review. Regards Mountain Heritage
4 out of 5
Recommended
for Couples
by A verified traveler from Melbourne, Australia

Posted Nov 9, 2017
Pros: Easy access to the local buses and station. Just back off from the main road which makes it relatively quiet.
Location: 10 minute walk to the main street and station. Local buses stop in front of The Carrington making it easy to get to the main sites and then walk.
This is a nice old style hotel. Rooms are large and comfortable. Continental breakfast was fine and the restaurant also had good meals.
Comment from Hotel Management
Dec 14, 2017 by MH, Hotel Management
Dear John Thank you for your feedback. We are delighted to hear you enjoyed your stay with us, including our handy location the style of our hotel and our lovely restaurant. Regards Mountain Heritage
4 out of 5
by lynda

Posted Nov 7, 2017 on Hotels
good place and handy to restaurants
Comment from Hotel Management
Dec 12, 2017
thank you for your feedback, we will pass this on.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2017
Very fast room service. Good rooms with nice view of mountains. Be good if they had snacks for use of beautiful lobby area where drinks are available
Comment from Hotel Management
Dec 12, 2017 by mh, Hotel Management
thank you for your feedback, we will pass these recommendations on.