Ratings based on 404 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Very clean, kind stuff. Great breakfast!

Posted Jul 4, 2017
Modern hotel, lovely room/bathroom. polite and helpful stuff.
Comment from Hotel Management
Jul 12, 2017 by AP, Hotel Management
Dear Madam, Thank you so much for your visit and positive opinion! Feel welcome to Novotel Katowice Centrum in the nearest occasion. Regards, Aleksander Pietyra General Manager
3 out of 5
by Brian

Great Staff / Mediocre Hotel

Posted Apr 28, 2017 on Hotels
The employees at Hotel Katowice were very professional and courteous. The hotel itself needed some refreshing. The strong smell of mold in the lobby was a bit of a turn-off, as well as the smoke entering our rooms from the casino below when we tried to open our window for some fresh air. Katowice is an industrial town and not one that many tourist stay at, so I understand the ambience won't be perfect. The staff did perform their best to make sure our stay was as pleasant as possible, so for that I give thanks.
5 out of 5
by Philip

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Apr 12, 2017 by GM, Hotel Management
Dear Sir, Thank you so much for 5* score for our services. It will be a pleasure for us to host you in Katowice again! Your sincerely, Aleksander Pietyra General Manager
4 out of 5
by Irfaan

decent hotel. Staff a little cold.

Posted Apr 8, 2017 on Hotels
good experience. Staff not always friendly... a little cold. Not all understand English very well.
Comment from Hotel Management
Apr 12, 2017 by GM, Hotel Management
Dear Guest, Thank you for your stay and comments you shared. Please be sure, that we will take into consideration your remarks and will do our best, to make your next stay perfect! With best regards, Aleksander Pietyra General Manager
2 out of 5
by Alex

Felt like Soviet Russia

Posted Mar 14, 2017 on Hotels
All the other Novotels I have used in Poland have been far superior. Service was a bit poor, some receptionists could be bothered some were too busy or unfriendly. Additionally, I went for a massage after the spa and the guy made me walk out in my towel, sweaty and wet to pay the reception before the massage instead of being able to either wait for me to put clothes on or trust me to not run away from the hotel 1 day early to avoid baying the 30 euros. Was not very relaxing in the busy reception queue in my wet swimwear. Will definitely never stay there again, on the other hand the room was okay and a couple of the bar staff were very nice
4 out of 5
by Alexander

This traveler left a rating score only Posted Feb 21, 2017 on Hotels
3 out of 5
by A verified traveler

good value but tired room

Posted Nov 22, 2016 on Hotels
Bit of a dilemma when i checked in and was informed that there would not be a room available the following day unless i changed room fortunately this was resolved by a sensible member of staff the following day .The room was ok but the bedding was obviously old and discolored and the most uncomfortable pillows we have ever tried to sleep on we ended up sleeping without them. The shower door was hanging off. Tv in room but no UK channels. The swimming pool was far too cold and the gym equipment too old to use the pool was freezing but the jacuzzi and sauna were good. The hotel is a good location and they have a pleasant little restaurant good value for money
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Katowice Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aleksander Pietyra General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Kragujevac

Decent and practical

Posted Oct 23, 2016
Location: Silesian museum and small concert hall with nice restaurants are right across the hotel. Lidl grocery store is also nearby.
It is close to the Economic University and city center (within walking distance). Parking lot is large and many public transportation stations are nearby. Check in and check out is efficient. Room is spacious and includes free bottle of water, coffee and tea every day; respectable fridge with mini bar; safe deposit. Furniture and equipment is basic and relatively good shape. Breakfast offers solid variety of foods and drinks and lasts from 6:30 to 10:30, which is perfect. On minus side, swimming pool water is cold and access for pedestrians is not very good.
Comment from Hotel Management
Oct 24, 2016 by Aleksander Pietyra, Hotel Management
Dear Guest, Thank you for making us your choice when traveling to Katowice and for time devoted to write opinion about the stay.We appreciate all your comments and are really happy, that you spent nice time in Katowice. Hope to welcome you in our hotel very soon! With best regards, Aleksander Pietyra General Manager
4 out of 5
by A verified traveler

Posted Oct 15, 2016 on Hotels
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for giving us a good note. Hope to welcome you in Novotel Katowice Centrum in the near future! With best regards, Aleksander Pietyra General Manager
5 out of 5
by A verified traveler

Posted Sep 14, 2016 on Hotels
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for 5* score for our services :) It will be a pleasure to host you again! Sincerely, Aleksander Pietyra General Manager with hotel team