Ratings based on 32 Verified Reviews

3.8 out of 5
82% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bom

Expedia got it all wrong

Posted Mar 3, 2017
We had booked actually Jammu K.C.Residency but we got booked for Katra and we had to pay for the breakfast though we had booked with breakfast included very wrong on expedia was disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Nice hotel close to city center

Posted Dec 6, 2016
Pros: facilities and service
Cons: everything was great!
Location: shopping is really close and it is very easy to go around the city
It was very nice, all the staff was very kind and we really enjoy the time there
3 out of 5
by parveen from New jersey USA

Poor communication between hotel staff and customr

Posted Aug 30, 2016 on Hotels
Was not worth the money I paid for a 3 star hotel. You cN find better one's for this price. No toiletries in bathroom until I requested. No hand towels. Not enough luxury for the price. Poor communication between staff and customers. Inside was being painted with old teaditional way with all hall covered with wooden scaffolding. Dangerous.
Comment from Hotel Management
Oct 5, 2016 by General Manager, Hotel Management
Dear Mr. Praveen. Thanks for your comment and we assure you that we have looked into what has gone wrong during the course of your stay. We do not want to give explanations but would certainly take a lesson and try to improve on the points of concern. We appreciate your concern. Thanks again,
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Nice hotel and close to Vaishodevi helipad

Posted Aug 25, 2016
Good hotel and excellent staff. Nice view to Vaishodevi mountains
Comment from Hotel Management
Oct 5, 2016 by GM, Hotel Management
Dear Guest. Greetings and thanks for your lovely comments about our staff and hotel. We appreciate your time and assure you of our best always.
5 out of 5
by Surjeet

Posted May 12, 2016 on Hotels
Comment from Hotel Management
Oct 5, 2016 by General Manager, Hotel Management
Dear Mr Surjeet. Thanks for choosing to stay with us and for your overwhelming rating of 5/5.We appreciate your comments and look forward to your future visits and stays with us.
4 out of 5
by RAMAN

Posted Dec 31, 2015 on Hotels
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Dear Mr. Raman.. We appreciate your rating of our services and comforts and assure you that we shall continue to improve in future. Would love to have you with us again upon your next visit to katra.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel at quiet place

Posted Aug 31, 2015
Pros: Difficult to say because of short stay
Cons: Difficult to say because of short stay
Location: Vaishnovi mata darshan
Good. But we had to cut short our stay by a day (out of 2 days) due to pressing domestic problems (road traffic accident)
Comment from Hotel Management
Oct 5, 2016 by GM, Hotel Management
Dear Guest. We appreciate your comment and though you have not stayed full time and have had to leave in between, we regret not having the time to serve you but Next time is always there and we will look forward to your future visit to this place.
2 out of 5
by A verified traveler from Gurgaon

Good property Badly managed

Posted Aug 24, 2015
This hotel is very very conservative in providing anything to the guest. Be it tea bags or wifi and the worst food ever. They provide wifi access to only one device per room although there are two guests. They took at least 2 hours to activate wifi for the room and they have to do it daily. They provide only 2 tea bags at a time and you have to call them again and again. The food quality is worst ever. They need to start from scratch for the food.
Comment from Hotel Management
Oct 5, 2016 by GM, Hotel Management
Dear Guest. We appreciate your comments and concerns that you have mentioned and without making an attempt to defend, we assure you that the points raised by you have been looked into and due action taken already. you will definitely find us better and upto mark on your next visit and we request you to give us another chance to prove what actually we are. Thanks again
2 out of 5
by Amit from Phoenix, AZ

Nothing special

Posted Aug 7, 2015 on Hotels
Went to the hotel for our trip to Vashon Devi. Maybe this is one of the best hotels in Katra but I belive there are better options out there. Dirty bathrooms. Food is fair. Service is above average.
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Dear Mr. Amit. Thanks for your review of our hotel. We promise to keep our hard work on and upon your next visit here, make you feel at home. Sorry for not coming upto your expectations.
1 out of 5
by Varsha from India

Horrible experience to stay for 3 night .

Posted Jul 13, 2015 on Hotels
Hotel is not really worth spending they asking for per night , Horrible staff and service Dusty room and uncleanliness . Switch off Ac to save electricity bill , Hotel have only 6 staff
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Dear Guest. Thanks for your comments about your stay and the experience you had. We are extremely sorry for not having been able to satisfy you as mentioned. But we certainly promise you that we shall leave nothing unturned to improve and do good in future. Thanks again for your visit and the review.