Ratings based on 459 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 12, 2015
Pros: Very close to freeway, mall and eats.
Location: Lot of shopping options available
Nice place - I would go back - Very close to freeway, mall and eats.
1 out of 5
by A verified traveler from Silsbee, TX

NOT FOR FAMILIES WITH KIDS!!!

Posted Aug 11, 2015
The front desk man came to our room on the 2nd floor and complained about my 3 small children stomping. When I apologized and said I noticed how the other guests seemed like "business professionals" and probably were not expecting kids with families to be here during the week he explained that is was not another guest that was complaining but was himself because our room was above HIS work area. He was not even a hotel guest and showed his dislike of kids. It was very apparent that this hotel caters more to business people and not families with young children. When we asked for an extra pillow and blanket for the fold out sofa, we were told there were none available and the crib we had been promised never arrived for our 2 year old. It was the worst hotel experience we have ever had and will not be back to this hotel. We always stay at the Katy Mills area and visit the mall, etc. with our kids and have NEVER had this kind of experience with a hotel before. WE WILL BE BACK!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2015
The hotel was very clean and the staff was friendly. I would certainly stay there again. The price was very competitive.
3 out of 5
Recommended
for Everyone
by A verified traveler

I like the Hotel

Posted Jul 29, 2015
Cons: Better customer service
Front desk so so, It will be nice if they would be more friendly and attentive
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Nice, convenient and affordable

Posted Jul 20, 2015
Pros: cleanliness
I needed a place to relax and this was it, very quiet and clean. I will definitely return
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Great breakfast. Room was cleaned daily. Fresh linens!! Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to Katy Mills Mall

Posted Jul 13, 2015
This is a great place to stay. Have stayed here in several occasions. Very clean rooms great breakfast and staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from AUSTIN, TX

Comfort Suites - real comfortable

Posted Jul 4, 2015
Pros: location, courteous staff
Location: nice hotel next to Wal-Mart and Katy Mills Mall
Prompt check in, very neat clean atmosphere, spacious room with all necessary amenities
5 out of 5
Recommended
for Everyone
by A verified traveler from beaumont,tx.

Great rooms and quite

Posted Jun 30, 2015
Super clean suites from the front door to the room. Great looking rooms with plenty of room. Next to wal mart for forgotten items and plenty of places to eat near by.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasing

Posted Jun 18, 2015
Everything was okay, only thing I had a problem with was my room not being cleaned on the 2nd day I was there, other than that everything was good