Property amenity

Reviews of Residence Inn by Marriott Houston Katy Mills

3 out of 5
Residence Inn by Marriott Houston Katy Mills
25401 Katy Mills Parkway, Katy, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 394 out of 581 reviews" "
Rating 8 - Good. 129 out of 581 reviews" "
Rating 6 - Okay. 33 out of 581 reviews" "
Rating 4 - Poor. 13 out of 581 reviews" "
Rating 2 - Terrible. 12 out of 581 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Trevor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym and pool were always in good shape consistently
Stayed 3 nights in Mar 2024

6/10 Okay

jessica

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Felix Jesus

Stayed 4 nights in Feb 2024

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness
Convenient hotel
Stayed 7 nights in Dec 2023

8/10 Good

Trevor

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The open suites are quite nice
Stayed 8 nights in Jan 2024

2/10 Terrible

Trevor

Stayed 8 nights in Jan 2024

8/10 Good

Lara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to shopping mall/ quite
Stayed 5 nights in Dec 2023

8/10 Good

Lara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the shops- walkable distance- Quite environment
Stayed 5 nights in Dec 2023

10/10 Excellent

Kermit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Carol

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Pet friendly and restaurants all around
Stayed 2 nights in Jan 2024

8/10 Good

luis

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Anita

Stayed 1 night in Dec 2023

8/10 Good

Stacie

Stayed 1 night in Dec 2023

10/10 Excellent

Riley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Brittney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Doleta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sincerely, Carmen on Dec 18, 2023
Thank you for staying with us and giving us great feedback. Happy Holidays to you and your family and we hope to see you again when your travels bring you back to the area.

8/10 Good

Delorianne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms, very spacious, complementary breakfast
Stayed 2 nights in Dec 2023
Response from Sincerely, Carmen on Dec 18, 2023
We hope to see you again when your travels bring you back to the area. Thank you for staying with us and giving us the opportunity to serve you.We appreciate your great feedback.Happy Holidays.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sincerely, Carmen on Dec 18, 2023
Thankj you for you great feedback we appreciate it. we hope to see you again when your travels bring you back.Happy Holidays to you and your family!

10/10 Excellent

Todd

Stayed 1 night in Nov 2023
Response from Sincerely, Carmen on Dec 18, 2023
Thank you for giving us great feedback and hope we will see you again when your travels bring you back to the area.Happy Holidays to you and your family!

10/10 Excellent

Brian

Stayed 2 nights in Nov 2023

10/10 Excellent

Maurene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was spacious and easily accessible. The area is more safe than hotels directly on I-10. The staff was very friendly. We loved the Christmas decorations.
Stayed 2 nights in Nov 2023

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sincerely, Carmen on Nov 12, 2023
Thank you for staying with us and giving us an excellent 10/10 review. Please let us know when your travels bring you back to the area as we continue to thrive for service excellence.Have a wonderful week!

6/10 Okay

Jamey, Tulsa

Traveled with family
Liked: Staff & service, property conditions & facilities
The location of this property can’t be beat. Overall it was clean and modern. Our only issue was an odd and strong odor in our 2 bedroom unit. I really don’t know what it was but possibly related to vaping? It was so bad I went to Walmart to buy air fresheners.
Stayed 3 nights in Nov 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence Marriot stay
easy check in. good breakfast. very friendly and useful staff great price.
Stayed 2 nights in Oct 2023
Response from Sincerely, Carmen on Oct 24, 2023
Thank you so much for staying with us and the great feedback and we look forward to seeing you again in the area when your travels bring you back.Have a great week!

10/10 Excellent

Ebony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this property for an overnight stay. However the shower area can use an update it’s more 1990 ish but very clean property. I did cut the air on and smelled something so I cut it back off
Stayed 1 night in Oct 2023
Response from Sincerely, Carmen on Oct 19, 2023
Thank you for your great feedback. We hope to see you again in your next travels to the area.Have a wonderful weekend.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub jets not working…but everything else was perfect!
Stayed 1 night in Oct 2023
Response from Sincerely, Carmen on Oct 19, 2023
Thank you for your great feedback. Looking forward to see you again when your travels bring you back to the area.Have a great weekend !

8/10 Good

Marissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor is dated but our room was clean. The bed was clean and comfortable. The shower was clean and easy to use. The staff we encountered were helpful and nice. Perfect stay for an overnight! Property seems perfect for extended stays as it’s an all suite property including kitchen and full size fridge in each suite. Appreciate the free parking. Convenient location to dining options and shopping. Very happy we chose to stay here when we were in town for Beyoncé’s Renaissance Tour.
Stayed 1 night in Sep 2023
Response from Sincerely, Carmen on Oct 24, 2023
Thank you for staying with us and giving us 4/5 feedback. We hope to see you again when your travels bring you back.Have a wonderful week ahead of you.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sincerely, Carmen on Oct 19, 2023
Thank you for staying with us and your excellent 10/10 review keeps our team to thrive for guest excellence. We hope to see you again in your next travels to this area.Have a wonderful weekend.

10/10 Excellent

Danielle

Stayed 2 nights in Oct 2023

10/10 Excellent

Alejandro

Stayed 3 nights in Sep 2023
Response from Sincerely, Carmen on Oct 6, 2023
Thank you for staying with us and we are glad to hear about your great feedback. OLooking forward to your next stay.Have a wonderful weekend.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved My Stay
My hotel stay was wonderful. I would definitely recommend to friends to stay here and would do it again for myself. The complimentary breakfast was cool and the location was nice as well.
Stayed 2 nights in Sep 2023
Response from Sincerely, Carmen on Sep 26, 2023
Thank you for staying with us and thank you for sharing your great feedback.Looking forward to your next visit !Have a wonderful day!

10/10 Excellent

Gwen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the highway. Definitely would stay here again!
Stayed 1 night in Sep 2023
Response from Sincerely, Carmen on Sep 10, 2023
Thank you for staying with us and sharing your 5/5 excellent rating. Please let us know when your next travels bring you back to the area. Have a wonderful rest of your day.

10/10 Excellent

Sarah, WINTHROP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice! Highly recommend.
Stayed 1 night in Sep 2023
Response from Sincerely, Carmen on Sep 6, 2023
Thank you for staying with us. We appreciate your 5/5 star rating and we look forward to your next visit when your travels bring you back to the area.Have a wonderful rest of your day,

2/10 Terrible

marcia

Stayed 7 nights in Aug 2023
Response from Sincerely, Carmen on Sep 5, 2023
Thank you for staying with us and we sincerely apologize that we have fallen short of your expectations.We hope to welcome you back and ensure that you will have excellent service.Have a wonderful rest of your day,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sincerely, Carmen on Sep 4, 2023
Thank you for staying with us and giving us a 10/10 excellent rating. We hope to see you again soon.Have a safe and fun Labor Day.

8/10 Good

JONGSONG

Stayed 3 nights in Aug 2023
Response from Sincerely, Carmen on Sep 26, 2023
Thank you for staying with us and looking forward to your next visit.Have a wonderful rest of your day.

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Sincerely, Carmen on Aug 23, 2023
Thank you for staying with us and sharing your 10/10 excellent review. Please let us know your next travels and we would surely make your stay another memorable one.Have a great rest of your day!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sincerely, Carmen on Aug 21, 2023
Thank you for staying with us and gave us a 5/5 star rating. Please let us know when your travels bring you back to the area, we will continue to thrive for service excellence. Have a wonderful rest of your day.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I would rate this a 4 out 5 because we saw some touches in our rooms after the first we were grossed out but after the 2nd one we were disgusted. The overall appearance of building was good and clean but only had that issue. Staff was friendly
Stayed 5 nights in Aug 2023
Response from Sincerely, Carmen on Aug 16, 2023
Thank you for staying with us and we sincerely apologize for the experience you had with us. We hope to see you again in the future.Have a wonderful rest of your day.

10/10 Excellent

quang nguyen tya

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 6 nights in Aug 2023
Response from Sincerely, Carmen on Aug 9, 2023
Thank you for staying with us and shared your 5/5 excellent rating. Please let us know when your travels bring you again to the area so we can welcome you back once again. Have a great day!

8/10 Good

Mark Graham

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
In a great area for food and shopping. Hotel was very nice , breakfast was good ,only gripe I have really is my wife was on holiday , but I was working nights during the week ,so sometimes the maids woke me up early
Stayed 22 nights in Jul 2023
Response from Sincerely, Carmen on Aug 16, 2023
Thank you for staying with us and looking forward to be of service to you and your family next time you come back to the area.Have a wonderful rest of your day.

10/10 Excellent

dwain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was.amazing from the friendly staff to the upkeep of the property walking distance to eat shop or just having a good time
Stayed 3 nights in Jul 2023
Response from Sincerely, Carmen on Sep 4, 2023
Thank you for staying with us and giving us a 5/5 star review. We hope to see you again soon.Have a safe and fun Labor Day.

10/10 Excellent

Dustina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sincerely, Carmen on Jul 26, 2023
Thank you for staying with us as well as giving us a 10/10 excellent rating. We welcome you back when your travels bring you to the area once again.Have a wonderful day!

8/10 Good

Amy

Stayed 2 nights in Jul 2023
Response from Sincerely, Carmen on Jul 25, 2023
Thank you for staying with us and we look forward to your next visit with us. Our team is always intended to do the best to offer out guests excellent services.Have a wonderful day.

10/10 Excellent

Flosscina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was excellent; the staff was great.
Stayed 3 nights in Jul 2023
Response from Sincerely, Carmen on Jul 25, 2023
We thank you for your 5/5 excellent review we hope to see you again in your next visit to the area.Hope all is well with you and your family.Have a great day!

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Staycation
Everything was better than I expected. Room was very spacious for our family of 5. Kitchen was a plus and very clean. Pool was clean and not too cold. The hot tub was out of service but that was okay cause the heat outside was enough. Staff was friendly. I really hate I didn’t book 2 nights by the time I decided to do so they were completely booked and we had to go to a different hotel.
Stayed 1 night in Jul 2023
Response from Sincerely, Carmen on Jul 20, 2023
Thank you for staying with us and shared your 10/10 excellent rating aside from not being able to extend due to our sold out status. Please let us know when your travel brings you back to the area so we can welcome you again for another great stay! Have a wonderful rest of your day,

6/10 Okay

Emily

Stayed 3 nights in Jul 2023
Response from Sincerely, Carmen on Jul 20, 2023
Thank you for staying with us and sharing your 6/10 review. Our amazing team is always intended to do the best to offer our guests excellent services. Looking forward to your next visit to our area.Have a great rest of your day.

2/10 Terrible

Roderick

Stayed 3 nights in Jul 2023
Response from Sincerely, Carmen on Aug 16, 2023
Thank you for staying with us and look forward to your next visit and we will ensure to make your stay great.Have a great rest of your day.

8/10 Good

Debra, Oceanside

Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in Jul 2023
Response from Sincerely, Carmen on Jul 16, 2023
Thank you for staying with us and giving us a 4/5 review. Please let us know when your travels bring you back to the area and we will be glad to welcome you again and make your stay great!Have a great weekend.