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Reviews of Super 8 by Wyndham Houston West Katy

2 out of 5
Super 8 by Wyndham Houston West Katy
22157 Katy Fwy, I-10 West Exit 743, Katy, TX

Reviews

4.4
Rating 10 - Excellent. 7 out of 120 reviews" "
Rating 8 - Good. 17 out of 120 reviews" "
Rating 6 - Okay. 18 out of 120 reviews" "
Rating 4 - Poor. 27 out of 120 reviews" "
Rating 2 - Terrible. 51 out of 120 reviews" "

5.4/10

Cleanliness

4.6/10

Staff & service

3.8/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Brandy

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room had bugs.
Stayed 1 night in Feb 2024
Response from Paul P. on Feb 29, 2024
Hello Brandy,Thank you for taking the time to review your stay at our hotel. We value your feedback and are always striving to improve our services.We noticed that your review lacked some specific details that could help us understand your experience better. If you could provide us with your room number, it would greatly assist us in addressing any issues you may have encountered during your stay.We appreciate your understanding and look forward to hearing from you soon.Best Regards,Super 8 Management

2/10 Terrible

CHRISTOPHER B

Stayed 1 night in Jan 2024

10/10 Excellent

Ellen, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
I got all the sleep I needed. Thank you I will return again.
Stayed 2 nights in Sep 2023
Response from Paul on Oct 29, 2023
Hi Ellen,Thank you for staying with us. We are thrilled to know you liked the stay with us. We are looking forward to serving you again soon.

4/10 Poor

maria elisa

Disliked: Cleanliness, staff & service, property conditions & facilities
run down hotel
They do not have Internet in the room, it is neglected with burnt sheets, its burnt lights and it is appreciated that there is no constant maintenance, I'm sorry I had to say
Stayed 2 nights in Aug 2023

6/10 Okay

Cyrus

Business traveler
Just ok
It is just ok. Nothing to brag about but a place to sleep if you are looking for a place to sleep in that neighborhood.
Stayed 1 night in Jun 2023

2/10 Terrible

Felix

Stayed 1 night in May 2023

2/10 Terrible

Dean

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Not friendly, Bugs in the room, used towel hanging in bath room. Will never return
Stayed 1 night in Jan 2023

4/10 Poor

Kayla

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Zach

Stayed 2 nights in Sep 2022

2/10 Terrible

Pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Lella

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved room with hot tub. Well hot tub room not working. Then ice machine doesnt ever work.
Stayed 2 nights in Mar 2022

6/10 Okay

MELINDA

Liked: Staff & service
Disliked: Cleanliness
Older needs updated
Older motel expensive for condition. Killed several bugs in room
Stayed 1 night in Dec 2021

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware
When we got to the room it appeared that the room had been used or not cleaned appropriately. We went back to ask for another room and were denied because “she was short maids”. The website offers parking for bus, and RV. I had a medium Penske truck pulling a trailer and there was ZERO chance to get into that “bus and RV “ spot. Maybe a car with a 10 foot trailer!!! I would NOT go back there if it was free!! There was no shampoo to shower with:( Only positive ….. easy on and off of I-10.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
wish i wouod havw taken photos, i just left the room after seeing a dead cockroache on the bathroom floor. definitely not like the picture no way was i getting into the “suite” bathtub. Overall disgusting
Stayed 1 night in May 2021

2/10 Terrible

Prajit M

Business traveler
Disliked: Cleanliness, staff & service
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Don't stay here.
Stayed 1 night in May 2021

4/10 Poor

Monique

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!!!
TERRIBLE SERVICE!! Don’t stay here!! Lady in front office I’m guessing she’s owner is rude. She has no customer service. Hotels customer service is also trash, they refused to give us refund claiming, it’s at the hotel approval. So we went into the room, first thing my boyfriend did was use the restroom. I brought in a half drinking beer inside the room, i chugged the beer and threw it in the trash. Mind you when we first walked in the pillows was flat as if someone came in the room laid down and walked out. When my boyfriend came out the restroom he said the toilet doesn’t work and the towels look used they were dirty. At that point I said let go get another room, or see if she has a solution to the problem. I tell the lady at the front, she gets really angry , start yelling saying we used the room because their was a beer in the trash can and said the trash bag was wet. I gave her the key so she could see what we were talking about, she refused to give it back and said we needed to contact hotels for refund she said they wouldn’t give us one which they didn’t. She refused to give us another room, saying we used the room, we was in the room for a total of 10 minutes. After she took the room key, I followed her inside front office where she went into the back room and was yelling on the phone with someone about what just happened for 10 minutes. When she came out I asked what was she going to do? She started yelling & cursing saying we used the room it’s been 20 minutes.
Stayed 1 night in Mar 2021

4/10 Poor

Robert

Disliked: Property conditions & facilities, room comfort
Alarm clock kept going off at random times, as well as the radio.
Stayed 1 night in Mar 2021

2/10 Terrible

Lorenzo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down terrible Shady atmosphere around there.
Our stay was Terrible the property is run down. They have a no refund policy once they swipe your card or you pay through your app. The room wasn't ready even though it was well after 3pm and also the office clerk manually shut off the water to the room we complianed and she came with a water key to manually cut the water back on in our room we said wow!! I am surprise thise hotel is on anyone app to book.
Stayed 1 night in Mar 2021

2/10 Terrible

veronica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our check in was at 1, we arrived at 2:30 and the room was not ready. We had to make it to a family party and had to stay elsewhere.
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Jon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
TERRIBLE SERVICE. I called to change my room from king to queen; no answer. I was also going to arrive late so I needed to talk with someone on staff. When I arrived, after paying through Expedia, the motel sold my already booked room! I am reaching out to Wyndham and will post further updates once I hear from Wyndham.
Stayed 1 night in Mar 2021

2/10 Terrible

Ovidio

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst customer service. Do not book your room in thislocation
Stayed 1 night in Mar 2021

8/10 Good

Andy

Liked: Cleanliness
Disliked: Staff & service
The stay was good but that morning before check out room service was knocking early in morning almost walked in on me while I was in shower
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Nothing, they would not honor our deal. Not happy with Expedia right now !!
Stayed 1 night in Feb 2021

2/10 Terrible

Edwin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A scam.
We showed up and were told they would NOT honor our confirmed reservation. Had to try other accommodations. Worst experience ever.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel I ever experienced
Room had strong odor of smoke when I checked in , but I was told if I smoke I would be charged a smoke fee, I advised the lady I requested smoke free but my room smelled strongly of smoke. I was charge an additional fee for a 2nd guest, even though I purchased a king size bed and online when i booked it said it hold up to 2-3 guest. There was no mention online that only 1 person per a room allowed. The lady up front was rude and unfriendly.
Stayed 1 night in Sep 2020

4/10 Poor

Santos

Business traveler
Disliked: Staff & service
Stayed 1 night in Sep 2020

2/10 Terrible

Anthony

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
DO not stay there
It was horrible no atm they ask for extra money and I had to call police on front desk
Stayed 1 night in Sep 2020

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT waste your money or time here!!!
Do NOT patronize this hotel!! I have NEVER been treated so poorly as a paying customer in my life!! I stayed 4 days (unfortunately we evacuated and there were no other places to stay) I very kindly requested a handicap accessible room and was told she didn’t have those! HOW IS THAT LEGAL?Also, she charged me $240 extra because I had a chihuahua with me. Sheesh!! The room smelled like mold and smoke and had roaches casually walking outside and in the room like they owned the place. ROACHES YA’LL!! The lady that runs it fussed at my 11 year old daughter while we were packing up to leave and told her to get in the room and get her the linens!! EXCUSE YOU???!!!! So, I really don’t mind that my dog shed all over in those sketchy looking sheets on the bed.
Stayed 3 nights in Aug 2020

2/10 Terrible

Donna

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Nonsense
The manager misbooked the date for the room. No refund, no change, etc. We paid for a room didn't even get the key to
Stayed 1 night in Aug 2020

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

2/10 Terrible

Christy, Seguin tx

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and the bathtub had a dirth towel from previous. They charged a extra deposit to make sure you didnt smoke or have pets. Stayed one night never again. July 11. 2020
Stayed 1 night in Jul 2020

6/10 Okay

Kansan, Kansas

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Nothing fancy and no perks because of COVID so just a place to rest your head. Good location
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Stay!
A nice stay. It was located off of the freeway, and a convenient location to where I needed to be for 2 days in Katy. Front desk was very helpful.
Stayed 2 nights in May 2020

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was very rude and over stepping her boundaries constantly calling cops on other guest Stayed for 3nights cops called every single day no one ever was arrested or even tickeded
Stayed 2 nights in Apr 2020

2/10 Terrible

Nick

Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never returning
Lady who owned hotel was awful. Breakfast consist of cereal and waffles ,poured appled juice that was rotten. Hotel room was dirty had nasty stuff all over the floor
Stayed 1 night in Mar 2020

8/10 Good

Jose

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The room smelled really bad as cigarette smoking!
Stayed 5 nights in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
No good service, No good utility, too much smelling from comfort, much rust water from bathroom
Stayed 1 night in Feb 2020

4/10 Poor

OG, Leander, Tx

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Ac / heat was not working at all. Paper thin walls. Had the ac worked I would have utilized it to counter the noise from the highway. Heard all the folks walking above us till about 2am
Stayed 1 night in Jan 2020

4/10 Poor

Aaron

Business traveler
Disliked: Staff & service, property conditions & facilities
Some how it showed me reserving a handicap room. Which I did not. And the lady got upset that I did but i didn’t
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019

2/10 Terrible

Rod, Katy

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is absolutely rude, would not give me a room unless I paid for an extra person when I booked a double bed room. Was given the stupidest excuse. Do not recommend. Disgusted.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed local. Nothing fancy. Hot tub had a few issues but we were able to resolve it. Room had a few bugs in it that we needed to kill. No bed bugs though. Just bugs. Other than that issue all was good.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had made the reservation for one adult, even though the price for two adults was the same, but I live in Katy and had a full house, so I just needed a friend to stay there for the night. When we got there the receptionist said she would charge extra because we were two adults and the reservation was only for one adult. I explained that I was just dropping him off and was not going to stay and she said that a lot of people say that but they actually stay etc., she said that they would be watching and if they found that I stayed they would make an extra charge to my card. I never had an experience like that I felt so disrespected. I am picking up and expect she will not make any extra charges to my card.
Stayed 1 night in Sep 2019