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Reviews of Banyan Harbor Resort

3 out of 5
Banyan Harbor Resort
3411 Wilcox Rd, Lihue, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 483 out of 1000 reviews" "
Rating 8 - Good. 338 out of 1000 reviews" "
Rating 6 - Okay. 114 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Nathan

Liked: Cleanliness, staff & service
Expensive for what it was.
Stayed 1 night in Mar 2024

4/10 Poor

Grace

Disliked: Property conditions & facilities
Everything about this place looks tired. We were glad our stay was only for two nights. I wouldn’t return.
Stayed 2 nights in Apr 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent and it was spacious and quiet. It was not fancy and could have used some updating but it was very good for the price.
Stayed 4 nights in Mar 2024

8/10 Good

Jeffrey

Our unit was great it looks like it was just redone! 10:30 PM check in went very smooth
Stayed 1 night in Mar 2024
Response from Kalia on Apr 1, 2024
Aloha,Mahalo nui for the great review and for being part of our Ohana while visiting Kauai. We are glad that you enjoyed your stay and we hope to see you again. A Hui Hou,Kalia

10/10 Excellent

Astrid Rahanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillow was a bit firm for my liking and the ceiling fan didn't work but the bedroom had AC. Overall, the condo was very nice and clean and comfortable and within close proximity to restaurants, tourist attractions and the airport. I would definitely stay here again and would recommend to others.
Stayed 2 nights in Mar 2024

8/10 Good

TOM

Liked: Staff & service, amenities
Liked it was close to golf courses. Our room was along the highway and very noisy.
Stayed 6 nights in Mar 2024

6/10 Okay

Kimberly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room in building D was the closest to the road that you could get. The large trucks coming down the hill using their jake brakes was awful. Extreme car and truck noise all night long. Impossible to sleep with all the road noise. There was a bee hive on our lanai so we had bees in our room. Pool area/bbq was nice for dinner. Location was walking distance to the beach and restaurants which was good.

2/10 Terrible

Samsun

Stayed 4 nights in Mar 2024

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Banyan Harbor has 51 townhouse style units that might be a little dated but the unit was well appointed and had most everything we needed. The buuilding we were in had many steps and made for a good work out but you can ask for a walk in style unit if they are available. The view of the harbor had one obstruction but otherwise had a nice view of the bay. It was easy walking distance to the beach and multiple restaurants. All the amenities worked well including washer, dryer, dishwasher, etc. The A/C worked well on both levels and the rooms were inviting and beds comfortable. I would recommend this to anyone that isnt into large resort style complexes and would prefer to cook their own meals or go out if they wish. Lastly, there was a salt water pool with BBQ station, shuffle board and pickleball court.
Stayed 3 nights in Mar 2024

8/10 Good

Joe

Stayed 3 nights in Mar 2024

8/10 Good

hilary

Stayed 1 night in Mar 2024

10/10 Excellent

Valerie, harrow weald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbly clean home awsy from home.Had everything you would ever meed and live the home decor accents.As a frequent traveller this is one of the best places that i have ever stayed in.Great staff beautiful accommodation..
Stayed 2 nights in Mar 2024

10/10 Excellent

Lorri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the island
Stayed 6 nights in Feb 2024

6/10 Okay

Brian

Traveled with partner
Liked: Cleanliness, staff & service
Air conditioner in bedroom did not work..No manuals to use devices or else available in the unit..No view whatsoever. Parking lot on one side and stairwell on the other side. Bed not very comfortable..No sidewalks close to unit. Centrally located. Friendly staff. Washer and drier available in the unit.
Stayed 7 nights in Feb 2024

6/10 Okay

Julie

Stayed 5 nights in Feb 2024

8/10 Good

Dyann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Banyon harbor resort worked really great for us. Easy, central location to visit all parts of the island. And there were several restaurants and shopping within easy waking distance. The town home was just at described.
Stayed 5 nights in Feb 2024

8/10 Good

kara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place... There's a park/beach/dock across from the property. Our unit was clean, comfy, and well stocked. Wifi was terrible tho. Would stay again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Justine, Honolulu

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Jenny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 bedroom condo. The fan didn't work in the main room but there was ac
Stayed 2 nights in Feb 2024

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Kalia on Feb 22, 2024
AlohaMahalo nui for the great review and for being part of our Ohana while visiting Kauai. We are glad that you enjoyed your stay and we hope to see you again. A Hui Hou,Kalia

6/10 Okay

Radoslaw

Traveled with family
Disliked: Amenities
We have to go by stairs with luggage. Water in pool was really cold. Before Checkout, personel was urging to leave room
Stayed 3 nights in Jan 2024

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a short walk to Kalapaki beach and we enjoyed a nice hike to the beacon for sunrise. The beds were comfortable, and i enjoyed the little breezy patio in back. They were able to accommodate us with an ADA room. We were here to move my mom into an apartment in Lihue and this was the perfect location -- close to the airport, Target, Costco, Home Depot, and furniture stores. The staff was friendly and so nice.
Stayed 5 nights in Feb 2024

10/10 Excellent

ANNE

Liked: Cleanliness, staff & service, property conditions & facilities
My second stay at this property, and it is exactly what I needed. Dated property but well maintained, comfortable beds, extremely clean, friendly staff, great parking and a quick drive to Lihue’s shopping areas for essentials. I will be back later this year.
Stayed 1 night in Feb 2024
Response from Kalia on Feb 22, 2024
AlohaMahalo for the great review! We are glad that you enjoy your time at Banyan Harbor. We look forward to having you as part of our Ohana again.Mahalo and A Hui Hou,Kalia

8/10 Good

Jerry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy, cool and convenient were the ups. Downs was room wasn’t available at scheduled time and staff doesn’t answer the phone.
Stayed 1 night in Feb 2024
Response from Kalia on Feb 22, 2024
Aloha Jerry,Mahalo for taking the time to do a review and for being part of our Ohana while visiting Kauai. Unfortunately, we are experiencing some staffing shortages which is the reason for the downfall mentioned in your review. We do apologize for that. We are glad to hear you enjoyed your room and we hope to see you again. Mahalo,Kalia

10/10 Excellent

Mary Clementine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condo was as pictured. Had everything we needed for our stay. One of the cleanest places I’ve ever stayed in. Wish we had more time there.
Stayed 1 night in Feb 2024
Response from Kalia on Feb 22, 2024
AlohaMahalo nui for the great review and for being part of our Ohana while visiting Kauai. We are glad that you enjoyed your room was clean and enjoyable and we hope to see you again. A Hui Hou,Kalia

8/10 Good

Anastasiia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I miss this place. It was fantastic to have a washing machine, dryer, and kitchen, especially with a small child requiring cooking and laundry. We chose this location because it’s situated in a very convenient place, with less than an hour’s drive to all the amazing locations. We also enjoyed watching cruises arriving and departing. The staff was friendly.
Response from Kalia on Feb 22, 2024
AlohaMahalo for taking the time to write a great review. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Mahalo and A Hui Hou,Kalia

8/10 Good

Eric

Traveled with family
Very nice
Stayed 1 night in Jan 2024
Response from Kalia on Feb 22, 2024
AlohaMahalo nui for the great review and for being part of our Ohana while visiting Kauai. We are glad that you enjoyed your stay and we hope to see you again. A Hui Hou,Kalia

4/10 Poor

Tonya

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the beds in our condo was broke, the room in all was dirty, the property is more like ghetto apartments, very noisy located on a hill side with lots of stairs, and our furniture was outdoor furniture not comfortable
Stayed 1 night in Jan 2024
Response from Momi on Jan 25, 2024
Aloha TonyaMahalo for taking the time to do a review and for bringing up the issues you had during your stay. We sincerely apologize for the issues you encountered. We do take negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor.Mahalo,Momi

10/10 Excellent

Holly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 1 night in Jan 2024
Response from Momi on Jan 25, 2024
Aloha Holly,Mahalo for the great review and for taking the time to do the survey. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Thank you and A Hui Hou,Momi

10/10 Excellent

Shane

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the unit having 2 bedrooms with the complete kitchen but the Air conditioning units in bedrooms are too loud and the window coverings were falling off, dish washer didnt really work properly but we didnt mind washing the dishes by hand.
Stayed 3 nights in Jan 2024
Response from Momi on Jan 27, 2024
Aloha Shane, Thank you for taking time to write us a review. We appreciate it! We hope to have you apart of our Banyan Harbor Ohana again sometime in the future. Mahalo, Momi

10/10 Excellent

Yoel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Momi on Jan 18, 2024
Aloha YoelMahalo for the great review and for taking the time to do the survey. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Aloha and A Hui Hou,Momi

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect for our family of 3. We used the kitchen for most of our meals. Our only complaint is our bedroom window and lanai faced a busy highway and there was a lot of traffic noise.
Stayed 2 nights in Jan 2024
Response from Momi on Jan 27, 2024
Aloha Steven, Thank you for taking the time to leave us a review and share your experiences. Next time you come for a visit give us a call ahead of time and we'll get you away from that highway. :) Take care!]Mahalo, Momi

8/10 Good

Charles

Stayed 1 night in Jan 2024
Response from Momi on Jan 18, 2024
Aloha CharlesMahalo for the great review and for taking the time to do the survey. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Aloha and A Hui Hou,Momi

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and attractive. It is centralized for visiting either the north or south sides of the island. The room was spacious and served our needs well with two bedrooms, two bathrooms, a kitchen, living area, AC and washer/dryer. The only complaint was the traffic noise from the highway.
Stayed 3 nights in Jan 2024
Response from Momi on Jan 18, 2024
Aloha Steven,Mahalo for the great review and for taking the time to do the survey. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Aloha and A Hui Hou,Momi

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Kalia on Jan 13, 2024
AlohaWe are glad that you enjoyed your stay as we enjoyed having you as part of our Ohana. Mahalo for choosing Banyan Harbor and we hope to see you again. Mahalo,Kalia

6/10 Okay

Henderson

Traveled with family
Liked: Cleanliness, staff & service
The place looked clean and staff had thought of everything. However, the phone in our unit, 2 stove burners, and the bathroom fan did not work.
Stayed 3 nights in Jan 2024
Response from Kalia on Jan 9, 2024
Aloha,Mahalo for taking the time to do a review and for bringing up the issues you had during your stay. We sincerely apologize for the issues you encountered. We do take negative comments seriously for it allows us to get better. If you give us a second chance in the future, you will see why our guests choose Banyan Harbor.Mahalo,Kalia

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from Kalia on Jan 9, 2024
AlohaMahalo for choosing Banyan Harbor and we hope to see you again. A Hui Hou, Kalia

6/10 Okay

Todd

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Passable for a one night stay near the airport, but definitely showing its age. Staff was exceptional though. Cost was about average for the accommodation, lower than average for Kauai.
Stayed 1 night in Jan 2024
Response from Momi on Jan 27, 2024
Aloha Todd Mahalo for taking the time to write us a review. A hui hou, Momi

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Kalia on Jan 9, 2024
AlohaMahalo for choosing Banyan Harbor and we hope to see you again. A Hui Hou, Kalia

10/10 Excellent

LOURDES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, and the room we were in was big enough for my whole family. Located conveniently close to the airport, but also between the attractions we wanted to see. We were able to leave our luggage before check in and after check out. Wish we took advantage of the full kitchen, good to know it's the for the next time. Highly recommend!
Response from Kalia on Jan 2, 2024
AlohaMahalo for the great review! We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Mahalo and A Hui Hou,Kalia

6/10 Okay

Surya Prakash

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Felt like sand on the floor when we enter the room. The A/C is quite loud and the fans are rotating very slowly
Stayed 6 nights in Dec 2023
Response from Momi on Dec 30, 2023
Aloha Surya,Mahalo for taking the time to do a review and for bringing up the issues you had during your stay. We sincerely apologize for the issues you encountered. We do take negative comments seriously for it allows us to get better. If you give us a second chance you will see why our guests choose Banyan Harbor.Mahalo and Aloha,Momi

10/10 Excellent

Ramesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort with full kitchen, close to the airport and close to most of the places since Kauai is a small island.. Enjoyed our one week stay at Banyan Harbor Resort..
Stayed 6 nights in Dec 2023
Response from Momi on Dec 28, 2023
Aloha Ramesh, Thank you for taking the time to leave us a review, we truly appreciate it. We are glad to hear you enjoyed your stay and we hope to see you again soon!A Hui Hou, Momi

10/10 Excellent

Yash Janakbhai

Stayed 1 night in Dec 2023
Response from Momi on Jan 18, 2024
Aloha Yash,Mahalo for the great review and for taking the time to do the survey. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Aloha and A Hui Hou,Momi

6/10 Okay

Rajeev

Stayed 1 night in Dec 2023
Response from Momi on Dec 28, 2023
Aloha Rajeev,Thank you for taking the time to leave us a review. Mahalo, Momi

2/10 Terrible

Marie

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The unit we received still had items left behind from the previous people, including garbage, water bottles, and medicine—based on the medicine present, someone had a virus. The beds were unmade and the unit clearly had not been cleaned. We immediately called security (since we arrived after-hours, and he came to check the unit). We were offered a new unit. The new unit appeared clean, at least, however the sliding glass doors that lead to the patio were unlocked. The property is being poorly managed, it’s unsafe, and not clean or sanitary.
Stayed 1 night in Dec 2023
Response from Momi on Dec 23, 2023
Aloha Marie, We are sorry to hear about the challenges you faced during you stay. Glad security was able to put you into another room upon walking into a dirty one but I would like to reassure you we do thoroughly clean our rooms between guest. We waived the resort fee upon hearing about your experience so you have not been charged. We hope if you decide to give us another chance you can truly see why people choose Bayan Harbor. Mahalo, Momi

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and the local food mall. The two-bedroom condo far exceeded our expectations in terms of size, amenities, and comfort. Everything you need to be comfortable will be available to you. There was even a bus stop a block from the property. I do recommend this place!
Stayed 2 nights in Dec 2023
Response from Momi on Dec 21, 2023
AlohaMahalo for the great review and for taking the time to do the survey. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Thank You and A Hui Hou,Momi

6/10 Okay

JI, Orange

Liked: Staff & service
Noisy in the morning
Stayed 2 nights in Dec 2023
Response from Momi on Dec 21, 2023
Aloha and Mahalo for taking the time to write us a review. We hope to see you again. Mahalo, Momi

10/10 Excellent

LOURDES

Stayed 1 night in Dec 2023
Response from Momi on Dec 21, 2023
Aloha Lordes,Mahalo for the great review and for taking the time to do the survey. We are glad that you enjoyed your stay and we look forward to you being part of our Ohana again.Thank You and A Hui Hou,Momi

8/10 Good

Raisa

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the beach

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
The condo was a great crash pad for us. The kitchen and the washer and dryer were convenient and we used them to save money on meals and to wash all our clothes mid-vacation. I would have liked to have had a bathtub to soothe my aching muscles in. The TVs were nearly impossible to use. Instructions on how to watch local tv channels on would have been great.
Stayed 4 nights in Dec 2023
Response from Momi on Dec 9, 2023
Aloha Jennifer, Thank you for taking the time to leave us a review. We hope to see you again.Mahalo, Momi