Extremely disappointed, over-priced and very noisy
Posted Apr 16, 2017
We just returned from 9 days at the Hanalei Colony Resort; the photos of the rooms were misleading, the rooms were dirty, and the complex was very noisy. Approximately $380/night provided rooms with a partial ocean view and the septic field in the centre grounds, which to say the least was extremely disappointing. This is a summary of what we noted during our stay:
*The room had clearly been used before our arrival, i.e. toilet not flushed; used shampoo/conditioner in the shower.
*The room had not been properly cleaned, i.e. utensils, dishes, cups, glasses, etc…were improperly washed – we washed these before using.
*Dirty ceiling vent in shower;
*Unflushed toilet/used shampoo/conditioner as noted above;
*The spaces between the stove and the refrigerator and the refrigerator and the wall were filthy – black grime, dust-bunnies and other assorted accumulated dirt;
*Tile floor had not been cleaned;
*Carpets were dirty, smelly and had spot-stains on them.
*Metal fittings, i.e. bath-room light fixtures, door knobs/lock/chain were extremely corroded;
*Due to defective flaps, both toilets leaked incessantly;
*Toilets (bowls) were dirty.
*Unclear cleaning policy – every 3 days was our understanding, but over a nine-day period, the towels were changed twice, the garbage removed once, and the bed linen change once; we were not asked if anything else was required or needed, nor did the house-keeping staff clean anything else in our rooms;
*One blind did not close properly – the cord ha