Posted Apr 4, 2017
The rooms and grounds were nice. Tastefully decorated: open-air and breezy. Everything worked well in the room (safe, TV, coffee, etc). The rooms and grounds would be what you would expect for a resort like this. Some minor things were less than ideal. (1) Parking. Most spaces are so tight that driver and passenger can't get in or out of the vehicle. The driver must pull the car partially out to accommodate passenger loading. This causes gridlock at busy times. They do offer free valet parking: but that is bothersome if you have a family and gear to load. We never used valet. (2) Beach towels. The housekeeping team is not on their game: they can't keep the front desk supplied. (Or, they need to buy about 30 more towels.) Then, the front desk tells me that I should not want fresh towels each day. I can't believe these individuals would want to use yesterday's sandy, cold and wet towels. We did not use the pool (they have two); we did not use their beach, or their restaurant. This was really a base for us to explore the island.
Comment from Hotel Management
Apr 13, 2017 by Hilmy Dole, Hotel Management
Aloha and thank you for sharing your review. I am so happy to hear you enjoyed our wonderful accommodations and had a great experience. We strive to share the aloha spirit with all of our guests and are sad this was not your overall experience. Your valuable feedback is greatly appreciated and we will be sure to discuss it with our leadership team so that we can offer an improved experience next time. Mahalo!