Beautiful rooms. Upgraded appliances. Nice decor and granite. Spacious. Front desk personnel not too friendly. Beautiful beaches. Too rocky to snorkel on. The concierge was pushy and more expensive than calling directly to book events and excursions. The kitchens need salt & pepper shakers plus oven mits. Otherwise the kitchen was well stocked. The beach towel operation was a NIGHTMARE! They should leave beach towels in your rooms and not charge you if one isn't returned to the pool upon check our! This is supposed to be a classy resort. Also the $20 per day resort fee is stupid along with the $249 CLEANING FEE!!!!!!!
Comment from Hotel Management
Mar 12, 2017 by Belinda, Hotel Management
Thank you for your time and review. We truly appreciate your feedback. We do not keep any condiments in our units for safety reasons as well as it does not do well in the humid climate. The oven mitts can be delivered upon request if they are not found in your unit. I will share your concerns about pool staff and Concierge as well as discuss your experience at the front desk with perspective management teams.Not sure if you were advised of the resort fee of $20.00 that covers, wifi, use of the health club, long distance phone calls, and parking. The cleaning fee is standard for most vacation rentals at the time of check out. We are happy you enjoyed the grounds, spacious condos and beds at our resort. We look forward to your return to beautiful Kauai.
Mahalo nui loa & A hui hou!