This is not a 4 star resort by any measure.
Posted Jan 19, 2017
The grounds are right off the street in the middle of town which is convenient, but that is where the perks end. The beach is unsuitable for any swimming or beach walking. There is no room service or maid service at all. You are required to walk to the front desk to get your towels, toilet paper, etc. There is no laundry facilities, there is no bottle openers, pens, or toilet goods of any kind. Once outside you need an 11 digit code to get in the pool. You also need to sign for pool towels and return them between certain hours. There is no pool food service or drink service. The property grounds are well maintained, but the feel of the place is very restricted and there are signs everywhere telling you to be quiet and don't do this and don't do that. The restaurant is quaint, but way to high end priced for the budget minded feel the hotel espouses. This place focuses on timeshare owners and not hotel guests. Very bland and overpriced for nothing special at all. Spend the few extra bucks and get 10X more at the Marriott Beach Club. This place is JV at best.
Comment from Hotel Management
Jan 28, 2017 by Belinda, Hotel Management
Thank you for your time and review. The Waipouli Beach Resort is a Vacation Rental Resort and NOT Timeshare like the Marriott Beach Club. It is unfortunate that it sounds like your were not informed of the type of Resort you booked into. These are privately owned condos. Vacation Rental Resorts are not like hotels. We do not offer daily maid service as each condo is equipped with a washer and dryer and top of the line appliances. We supply all toiletries (except laundry soap) at the front desk after you have used up the ones supplied in the units. Bath Towels should be laundered in units. We do have a handful of studio suites that do not have full kitchens or washers or dryers but towels are exchanged at the front desk for these studios. Pool Towels are exchanged at the pool desk daily. It sounds like you booked into a studio. I hope this clears up some of your concerns.
Mahalo nui loa