Ratings based on 578 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

very practical accomodation

Posted Mar 18, 2017
It's near to old Kapaa town, which has various restaurants and shops. Also, the resort is 1 mile apart from Wailea river marina, where you can enjoy kayaking, hiking and etc. The accomodation and service are very practical so the cost is less than similar hotels. 2 bed mountain view room (1,000 sq) charged around $300 including resort fee. I'll definitely come again this resort condo.
Comment from Hotel Management
Mar 26, 2017 by Belinda, Hotel Management
Aloha, The staff & I are thrilled you enjoyed your visit with us and we look forward to having you back with us soon! Mahalo nui loa!
3 out of 5
by A verified traveler

Posted Mar 11, 2017
I wasn't overly impressed by this place. I guess I should have read more in the description because I was not prepared for the cleaning fee and daily resort fee on top of what I paid through Expedia. I would love to go back to Kauai someday, but will stay in a place that cleans the rooms daily and doesn't charge me extra for it.
Comment from Hotel Management
Mar 19, 2017 by Belinda, Hotel Management
Aloha, Thank you for your time and review. We are a vacation rental resort that caters to the independent traveler. Our deluxe condo's are equipped with full service kitchens ,spacious bedrooms, bathrooms and living room. The premier accommodations, allows for our guests to eat their meals inside or on the lanai's as well, deluxe washer and dryer and all the amenities for a uninterrupted stay. Our great rates for premier accommodations makes it affordable including the check out cleaning fee and resort fees . Mahalo nui loa!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lindon, Utah

Nice hotel. Great beds. Upgraded appliances.

Posted Mar 10, 2017
Beautiful rooms. Upgraded appliances. Nice decor and granite. Spacious. Front desk personnel not too friendly. Beautiful beaches. Too rocky to snorkel on. The concierge was pushy and more expensive than calling directly to book events and excursions. The kitchens need salt & pepper shakers plus oven mits. Otherwise the kitchen was well stocked. The beach towel operation was a NIGHTMARE! They should leave beach towels in your rooms and not charge you if one isn't returned to the pool upon check our! This is supposed to be a classy resort. Also the $20 per day resort fee is stupid along with the $249 CLEANING FEE!!!!!!!
Comment from Hotel Management
Mar 12, 2017 by Belinda, Hotel Management
Aloha, Thank you for your time and review. We truly appreciate your feedback. We do not keep any condiments in our units for safety reasons as well as it does not do well in the humid climate. The oven mitts can be delivered upon request if they are not found in your unit. I will share your concerns about pool staff and Concierge as well as discuss your experience at the front desk with perspective management teams.Not sure if you were advised of the resort fee of $20.00 that covers, wifi, use of the health club, long distance phone calls, and parking. The cleaning fee is standard for most vacation rentals at the time of check out. We are happy you enjoyed the grounds, spacious condos and beds at our resort. We look forward to your return to beautiful Kauai. Mahalo nui loa & A hui hou!
5 out of 5
Recommended
for Everyone
by A verified traveler from from CA

Posted Mar 8, 2017
We paid for ocean front and had more of an ocean view. But the room was great except the dishwasher didn't work. Enjoyed the pool it was great and family friendly!
Comment from Hotel Management
Mar 12, 2017 by Belinda, Hotel Management
Aloha, The staff & I are thrilled you enjoyed your visit with us and we look forward to having you back with us soon! Mahalo nui loa!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Nice hotel, great location

Posted Feb 27, 2017
When we arrived it was dark so we couldn't really see the facilities, but the hotel and grounds are gorgeous. It's right on the beach and very accessible for those with limited mobility. Its location on the east shore keeps you close to other places you may want to visit in the North and South.
Comment from Hotel Management
Mar 5, 2017 by Belinda, Hotel Management
Aloha, Thank you for your time and review. The staff and I are happy you enjoyed your stay. We look forward to hosting you again. Mahalo nui loa & Ahui hou!
4 out of 5
Recommended
for Everyone
by A verified traveler from Spikane Wa

Nice first time stay in Kuai

Posted Feb 19, 2017
I didn't look close enough at the charges we would be assessed. There is a $20 resort fee and a $120-$260 cleaning fee. It was not that big of a deal but is an added cost one should be prepared for. We had never stayed at a resort like this and only used the pool area the last day. Kinda sorry we waited the pool was wonderful.
Comment from Hotel Management
Feb 25, 2017 by Belinda, Hotel Management
Aloha, The staff & I are thrilled you enjoyed your visit with us and we look forward to having you back with us soon! Mahalo nui loa!
5 out of 5
Recommended
for Everyone
by A verified traveler from Olympia, WA

Fabulous pool, beautiful views

Posted Feb 12, 2017
Pros: The pool was incredible, felt so tropical, fun waterslides, great hot tubs with sandy bottoms, areas for kids, the grounds were beautifully maintained
Cons: Would have liked more paper products (paper towels, kleenex) provided
Location: Loved being right across the street from a grocery store. Many restaurants nearby in town as well. Easy walking distance.
The rooms were beautiful, comfortable layout, high quality appliances. Loved that fact that it had three bathrooms for two bedrooms. Six people comfortably shared this room without feeling they were too crowded. A lot of closet space too.
Comment from Hotel Management
Feb 25, 2017 by Belinda, Hotel Management
Aloha, The staff & I are thrilled you enjoyed your visit with us and we look forward to having you back with us soon! Outrigger offers all paper products such as, trash bags,toilet tissue, Kleenex, paper towels and bath amenities at the front desk at no charge. Mahalo nui loa!
4 out of 5
Recommended
for Everyone
by A verified traveler from Whittier, California

Timeshare with some hotel rooms

Posted Jan 28, 2017
Pros: It is on the ocean so you can sit on the beach and watch the waves. Because of the trade winds and currents it is not good for swimming or snorkeling
Cons: Disclose the cleaning arrangements better on the web.
Location: Great to be across the street from Safeway shopping center. Simple restaurants within walking distance. Wyland painted an ocean mural across the st.
It was a nice in between spot to stay between the No. Shore and Poipou Beach. Quiet and peaceful. Our room was a studio so there was a small refrigerator that took forever to make ice cubes and there is no ice machine in the complex because most of the rooms were one, two or three bedroom condos with full kitchens. We were only there for 5 days so no one came in to clean our room as was advertised on the web. You have to be there 7 days for cleaning service yet still have to pay $120 cleaning fee for when you leave and $20 per day for the use of the facilities. We did enjoy the jacuzzi a few nights after traveling around the island all day. The staff was very helpful when our coffee pot didn't work and brought us a wine opener, cooking spatula and tongs for the night we wanted to BBQ fish and veggies. Overall it was ok for the price.
Comment from Hotel Management
Feb 4, 2017 by Belinda, Hotel Management
Aloha, The staff and I are happy you enjoyed your stay with us. The location of the cleaning fee disclosure is configured according to the website you are on in this case Expedia. Because we are a vacation rental we do not offer daily maid service to any of our units and only and out clean. However, the studios can turn in their towels daily at the front desk in exchange for new ones. Our location is perfect to explore both ends of the Island quickly. I appreciate your kind comments about our staff the work hard host our guest and help make your stay a time to remember! Mahalo nui loa & Ahui hou!
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Kauai 2017

Posted Jan 19, 2017
Pros: Beautiful, comfortable room. Roomy
The location on the coconut coast is ideal. You can get to the best parts of the island with relative ease from here instead of having to traverse the entire island. Nice restaurants and shops nearby too.
Comment from Hotel Management
Jan 21, 2017 by Belinda, Hotel Management
Aloha, The staff & I are thrilled you enjoyed your visit with us and we look forward to having you back with us soon! Mahalo nui loa!
2 out of 5
by A verified traveler

This is not a 4 star resort by any measure.

Posted Jan 19, 2017
The grounds are right off the street in the middle of town which is convenient, but that is where the perks end. The beach is unsuitable for any swimming or beach walking. There is no room service or maid service at all. You are required to walk to the front desk to get your towels, toilet paper, etc. There is no laundry facilities, there is no bottle openers, pens, or toilet goods of any kind. Once outside you need an 11 digit code to get in the pool. You also need to sign for pool towels and return them between certain hours. There is no pool food service or drink service. The property grounds are well maintained, but the feel of the place is very restricted and there are signs everywhere telling you to be quiet and don't do this and don't do that. The restaurant is quaint, but way to high end priced for the budget minded feel the hotel espouses. This place focuses on timeshare owners and not hotel guests. Very bland and overpriced for nothing special at all. Spend the few extra bucks and get 10X more at the Marriott Beach Club. This place is JV at best.
Comment from Hotel Management
Jan 28, 2017 by Belinda, Hotel Management
Aloha, Thank you for your time and review. The Waipouli Beach Resort is a Vacation Rental Resort and NOT Timeshare like the Marriott Beach Club. It is unfortunate that it sounds like your were not informed of the type of Resort you booked into. These are privately owned condos. Vacation Rental Resorts are not like hotels. We do not offer daily maid service as each condo is equipped with a washer and dryer and top of the line appliances. We supply all toiletries (except laundry soap) at the front desk after you have used up the ones supplied in the units. Bath Towels should be laundered in units. We do have a handful of studio suites that do not have full kitchens or washers or dryers but towels are exchanged at the front desk for these studios. Pool Towels are exchanged at the pool desk daily. It sounds like you booked into a studio. I hope this clears up some of your concerns. Mahalo nui loa