Ratings based on 261 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kailua, HI

Awesome Location!

Posted Sep 21, 2017
Pros: Everything! Staff, Rooms, Food!
Cons: Nothing!
Location: Awesome middle location for the island, halfway between all the big attractions (Waimea Canyon, Hanalei Bay and Napali Coast).
We had a great stay here! We chose this location as it is right in the middle of everything we wanted to do. It is halfway to the North shore and halfway to Waimea Canyon which was perfect for us! Staff was so nice and the restaurant is fabulous! The 2 free Maitai's each day were a wonderful treat! We would definitely stay here again and recommend wholeheartedly! Beautiful view for the sunrise out by the pool, absolutely beautiful spot! They also provided beach mats and a nice small cooler for day use! Awesome workout room as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location and reasonable rates

Posted Sep 12, 2017
I stay here for 9 to 14 days a year. I always get my room request. No hidden fees. Being next to Lydgate park, the Wailia river is the best. Close to airport. Being midway on the island is so convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler from rochester hills, mi

Posted Sep 11, 2017
We hâd a good experience with this hotel, we'll be back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Staff was friendly. It was a good location. It was quiet and the rooms were comfortable.
Comment from Hotel Management
Sep 8, 2017 by HGI Guest Relations Agent, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach

Posted Aug 28, 2017
Pros: How close it was to the beach and that allowed you the joy of watching the sun rise
Location: Coconut marketplace lots of little shops for trinkets and souvenirs. Many different restaurants around to have dinner and at good pieces. Car needed
My husband and I stayed in a little villa facing the beach. It was beautiful, the room was lovely and the view was amazing especially in the morning with the sunrise. Our only two issues with the place was the back door, it wouldn't close properly and would get stuck on the jambs, we could barely open it at times. And there was a cockroach in the bathroom, thankfully my husband was able to capture the critter.
Comment from Hotel Management
Sep 8, 2017 by HGI Guest Relations, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler from gulf breeze, fl

Kuaui vacation

Posted Aug 27, 2017
The pools were small and never had enough lounge chairs for everyone. Carpet was worn. Restaurant needed better menu.
1 out of 5
by A verified traveler

Very Dissapointed

Posted Aug 26, 2017
First time to Kauai, and had trust in a hotel carrying the name Hilton. Was very disappointed in the cleanliness and condition of hotel. Can't believe the franchise allows this hotel to manage the brand. Will never stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from oahu

by the Ocean, and Has two pools

Posted Aug 24, 2017
We enjoyed the park with the stylish play ground, the beach was walking distance. We also enjoyed the hot tub and pools. We also like the free orientation breakfast and dinner was nice as well.
Comment from Hotel Management
Sep 8, 2017 by HGI Guest Relations, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 23, 2017
Great hotel, very clean, great staff would 100% stay again
Comment from Hotel Management
Sep 8, 2017 by HGI Guest Relations, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from san diego, ca

Great location

Posted Aug 23, 2017
We stayed here last year, it was under old management and they said the hotel will be renovated. We decided to try it again this year because it's at a great location...middle of the island and the staff/customer service is great. The room didn't look different from last year but maybe we didn't stay at the renovated area. The room is just ok. Caulking in the bathroom needed a makeover. Bed sheets should be changed at least halfway throughout our stay, we had to request for that. Restaurant food was very good. Their pool towels need to all be thrown away and replaced with new. I've noticed they added two more washers and dryers since last year....great idea but maintenance and repair need to be priority...two of three dryer was not in operation. Last year, bikes can be picked up from front of the hotel on a first come basis...this year, you would have to drive to the store with reservation...I didn't like that. I would recommend this place because of the location. The lagoon in the back of the hotel was great especially for snorkling and the kids. I saw more things in the water here than I did up north. It's not a big area but it's a change from the usual tourist area.
Comment from Hotel Management
Sep 8, 2017 by HGI Guest Relations, Hotel Management
Thanks for staying with us. We appreciate your feedback!