Bait and Switch
Posted Jul 28, 2016
If I had actually stayed at Pono Kai this might be different - but we were a victim of Expedia's new Bait and Switch - we stayed in a condo unit at the end of Pono Kai, managed by Pono Kai, but not part of Pono Kai. Something, we were not informed about before hand. We had to call a special # for check-in, or if we wanted towels, or if we wanted the terrible air conditioner fixed - it never, ever cooled the bedroom. No laundry facilities in the room - had to pay to use very poor laundry facilities in a small cubbyhole down the path. In addition, as it is a private unit - bottom floor - it was really, really noisy - apparently the upper floors had no carpeting. We heard loud footsteps, moving furniture, arguments, etc. almost every night. Not one good nights sleep the whole time.