Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
72% of guests recommend
4.3 Room cleanliness
3.4 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by Xing from San Diego

Roomy condominium, inconvenient management.

Posted Jun 27, 2016 on Hotels
The sign of the hotel is not obvious, while the front office located in another building two blocks away. It took us 30min to finally figure out.
Comment from Hotel Management
Jun 28, 2016 by Mokihana GM, Hotel Management
Aloha and mahalo for your review. Please accept our apology for the inconveniences that you encountered. I will be following up on your issues based on the limited information that I have. We hope that you were otherwise able to enjoy your time on Kauai. Mahalo, Kevin Reiss General Manager
3 out of 5
by michael from Murrieta

Posted Jun 26, 2016 on Hotels
Was ok... not the best. Had to much rocks at the beach and u can't go swimming without rocks every were. Also room needed to lie to paper and not stocked.
Comment from Hotel Management
Jun 28, 2016 by Mokihana GM, Hotel Management
Aloha and mahalo for your review. Without additional information it's difficult for me to follow up as it pertains to your unit not being stocked with toilet paper. Also, each unit is individually owned and several management companies manage units at Kauai Kailani. Although, swimming on the beach may not be ideal, a few expansive beaches are nearby. Unfortunately, several properties along the Coconut Coast have limited shorelines for swimming. We hope that these guests were otherwise able to enjoy their time on Kauai. Mahalo, Kevin Reiss General Manager
1 out of 5
by A verified traveler

No A/C

Posted May 28, 2016 on Hotels
The condo is centrally located. As we walked up with heavy luggage to the third floor, the floor was held by plywood, we felt we could fall at anytime. The room was gorgeous and accommodating with a kitchenette; the bed was comfortable as well, but there is no A/C. The room was about 100 degrees and we had all the windows opened. We couldn't sleep naked cause the room's window is on the common hallway where everyone pass by and stare at you. There is another tempered glass window in the bathroom that doesn't provide privacy. That night we booked in another hotel and left. It felt like a big waste of money.
Comment from Hotel Management
Jun 28, 2016 by Mokihana GM, Hotel Management
Aloha and mahalo for your review. Please accept our apology for the inconveniences that you encountered. We are currently in the process of addressing some items throughout the Kauai Kailani property that will enhance the guest and owner experience. Like many condominium properties throughout Kauai, not all units have air conditioning. Typically, the tradewinds that blow frequently cool things off significantly. Again, we apologize for the inconveniences and we hope that you were otherwise able to enjoy your time on Kauai. Mahalo, Kevin Reiss General Manager
3 out of 5
by A verified traveler

Posted May 6, 2016 on Hotels
Comment from Hotel Management
Jun 28, 2016 by Mokihana GM, Hotel Management
Aloha and mahalo for your review. Mahalo, Kevin Reiss General Manager
3 out of 5
by A verified traveler

Expedia screwed up and did not book hotel.

Posted Mar 7, 2016
Pros: Large well-equipped room. Clean. Easy access to both north and south.
Even though Expedia sent me a confirmation # they did not send it to the hotel and the hotel could not book me in. It was a huge issue as we were completely exhausted and between discussions with the desk staff and circular conversations with Expedia staff (getting nowhere) we became completely exhausted. Wouldn't recommend it!!! When we did get into the room it was a very pleasant surprise, as the lobby was shabby, but the unit was large and well-equipped.
Comment from Hotel Management
Mar 15, 2016 by KauaiGM, Hotel Management
Aloha and mahalo for your review. We're sorry to hear that you had an issue with Expedia but it appears that you had an enjoyable time once you arrived at the property. We hope to see you again on your next visit. Mahalo, Kevin Reiss
5 out of 5
by A verified traveler

BEAUTIFUL VIEW

Posted Mar 2, 2016
Location: JUST ON THE OTHER SIDE OF THE ROAD WERE MANY REASTURANTS, LITTLE SHOPS AND A SUPERMARKET. THE HOTEL AREA WAS VERY QUIET, EVEN CLOSE TO THIS ROAD.
WE STAYED IN AN OCEAN VIEW ROOM AND IT WAS AMAZING. THE BREEZE NEVER STOPPED! WE EVEN GOT TO SEE A FEW WHALE'S! THE ROOMS WERE A GREAT SIZE AND PLEASEING TO THE EYE'S. WOULD STAY THERE AGAIN.
Comment from Hotel Management
Mar 4, 2016 by KauaiGM, Hotel Management
Aloha and mahalo for your review. We appreciate your comments and we look forward to seeing you again on your next visit. Mahalo, Kevin Reiss
5 out of 5
by Laurette from Vancouver

Lovely stay

Posted Feb 26, 2016 on Hotels
We enjoyed our stay!
Comment from Hotel Management
May 7, 2016 by Mokihana GM, Hotel Management
Aloha and mahalo for your review. We appreciate your comments and we hope to see you again on your next visit to Kauai. Mahalo, Kevin Reiss
3 out of 5
by A verified traveler

Posted Feb 16, 2016
Pros: I liked it location to shopping and food stores. It was new and clean.
Cons: MUST MOVE BARBECUES
On the first night we had a late check in , which went fine until we tried to use the code provided. It didn't work, so had to go back to find security at the other hotel. Found him went back only to have it still not work. He then gave us access to another room for the night. The next day all went well to change for our original room. We were on the ground floor and not really happy as our view of the ocean was not that good. We were told that nothing could be done. The location of our room was very noisy with people walking by and there was a parking lot right next to us for the Resort next door. Lots of car noises and laughter in the night. Also the barbecue area was only about 20 ft away and one night our smoke alarm was set off by the barbecuers. I also heard another rooms smoke alarm going off another night for the same reason. The barbecues MUST be put in another location. We found the pool was cold , but knew about that ahead of time.
Comment from Hotel Management
Mar 4, 2016 by KauaiGM, Hotel Management
Aloha and mahalo for your review. We appreciate your comments as we continue to improve our property. We hope that you will give us another opportunity the next time you visit Kauai. Mahalo, Kevin Reiss
4 out of 5
by A verified traveler from Winnipeg

Good Location

Posted Feb 12, 2016
Pros: Location and Beds
Cons: Add Air Conditioning and additional lounge chairs out front facing the ocean .
Location: Lots of bike rentals nearby , walking path and activity vendors nearby. Snorkeling can be dangerous in the winter months here, cud be okay in summer.
We loved this location so close to the Walk/Biking path and across the street from Safeway , McDs , Subway and good bar.
Comment from Hotel Management
Feb 16, 2016 by KauaiGM, Hotel Management
Aloha and mahalo for your review. We appreciate your comments and we hope to see you again on your next visit to Kauai. Mahalo, Kevin Reiss
4 out of 5
by A verified traveler from S

Newly renovated. Close to beach.

Posted Feb 8, 2016
Convenient location. Next to beach. Newly renovated. Kitchen with stove. Comfortable beds. Management was quick to help a couple that we were there with. Cons. No a/c. the weather cooperated with us so it was comfortable without A/C. There are no assigned parking spaces and not enough spaces. We usually had to park on the road. All in all it was a nice place to stay. Nice and quiet perfect for getting a restful sleep.
Comment from Hotel Management
Feb 16, 2016 by KauaiGM, Hotel Management
Aloha and mahalo for your review. Please accept our apology for the inconveniences that you encountered during your stay. Our ownership is in the process of trying to resolve the parking issues at Kauai Kailani. We hope to see you again on your next visit. Mahalo, Kevin Reiss