Beautiful grounds and location
Posted Nov 22, 2016
This is my third time staying at this property. This time, it didn't start off great. We arrived at 2pm and our room wasn't ready yet. I understand that check-in is at 4pm, but everyone behind us had a room available upon arrival. Had to change in the lobby restroom to get out of our warm clothes. At this point, we asked about an upgraded room and we were told it would be an additional $100 p/night for partial-ocean view and $150 per night for an ocean view.......we declined. About and hour later, we got a call saying our room was ready and that our bags would be brought up right behind us. They gave us the keys and we went up to the room. When we got there, the keys did not work. After standing in the hallway for ten minutes, someone came up with new keys. We were sitting in the room for an hour and the bags never arrived. Called the front desk and they said that they have already been delivered. They didn't know where our bags were. They finally got delivered about a half-hour after. We were upset, so I asked about maybe a free upgrade of our room. We were told that there was none available. Hmmmm, an hour before, they had many available if I wanted to pay! I was told I would be put on a list and if anything opens up during my stay, they will call. We got a call about half-way through our trip to see if we wanted the ocean-view room now.....for an additional $100 p/night! No thanks.