Timeshare, timeshare, timeshare
Posted Dec 6, 2016
Nice hotel, convenient location, and the staff was very pleasant. However, the overeager timeshare nonsense will keep us from ever going back. Upon check-in, they will send you to the "concierge"/timeshare sales rep before you can even get a WiFi code or parking pass for the usual "for just a quick 90 min of your time, we can get you a free helicopter ride / gift certificate to the restaurant." DO NOT BE POLITE!!!! If you do not give them a firm no, they will harass you throughout the entire stay with incessant phone messages, notes on your door, and even lovely "prescreened" loan offers in the mail two days after you arrive home, asking for your SSN if you want to opt-out. Shell Vacations Club ought to be ashamed. My recommendation, after a decade of visiting Kauai (Kapaa specifically): stay at the Islander on the Beach or Courtyard Marriott next door...both wonderful hotels sans the timeshare-sales nonsense, but make sure to book a reservation at Hukilau Lanai (the restaurant at the Beachboy). It's truly a fantastic restaurant.