Apartment like accommodations centrally located
Posted Feb 9, 2017
This complex is still under construction so we got a great deal. We didn't mind, in fact it was rather fun watching them build the gigantic salt water pool. Bigger than a football field. Should be wonderful when finished.
Housekeeping staff has a ways to go. Comes late, out of towels, forgets coffee, and never cleaned bathroom or changed sheets that whole week.
There's no formal restaurant, buffet breakfast and a deli style bar, with Starbucks coffee , thank goodness. Expect Hawaii prices for food. Milk cost more than gas!
Comment from Hotel Management
Feb 18, 2017 by Jessica Castillo, Guest Services Manager, Hotel Management
We appreciate your thoughtful review. We are overjoyed that you enjoyed your time here at our tropical haven in Poipu Beach. As you mention, our resort is undergoing an expansion that is due to be completed in March. It is very exciting to be able to watch our massive 350,000 gallon salt water Lagoon Pool being built. Our brand new colossal pool will feature cabanas, a swim through grotto and waterfalls as well as a 130-person signature poolside bar and grill - it is going to be a breath-taking addition to our sunny South Shore resort. Our cleaning service typically does a superior job up-keeping our luxury villas and we truly apologize for the lack of towels, coffee and cleanliness of your room. This is not the standards of service we train all of our employees to practice and we are investigating this incident further to ensure it does not happen to another guest. As I mentioned above, once our expansion is complete in March, we will have a poolside bar and grill where guests such as yourself can enjoy a delectable Hawaiian dinner. We hope to see you again sometime in the near future at our newly expanded Marriott Autograph Collection Resort!
Guest Services Manager
Koloa Landing Resort