Ratings based on 699 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Portland, OR

Inaccessible beach

Posted Aug 29, 2016
Pros: Nice units w/ kitchens, clean, 3 pools
Cons: Kitchens could be updated
Location: It'd be great if you're there for business in Lihue or Kapaa but if you're looking for a vacation, stay somewhere on either the south or north shore.
We stayed here one night while waiting to check into our condo the next day. It's close to a beach but you have to walk through the grounds of a different hotel to get to it and the water there is not accessible to swimming etc... Ripping currents and it breaks hard right at the surf line. Extremely dangerous even for very experienced swimmers/surfers. Not very close to other activities either. Lawai/Poipu area has much better beaches and activities! And more sunshine too!
4 out of 5
by A verified traveler from Des Moines, Wa

Would go back again

Posted Aug 27, 2016
When we arrived, our room wasn't quite ready, so we drove down by the beach to waste some time. When we returned to check in, the gal was very nice, and apologetic about the wait and gave us a $20 gift card for Foodland. Our suite was clean and plenty big, we had everything we needed and more in the kitchen. The pool was clean and just the right temperature, there are two hot tubs and of course the jets weren't working in the one we went in. The grounds are beautiful and well taken care of!! It is pretty much in the middle of the island, so it's easy to get wherever you want to go. Everyone that works there seems very nice, I would definitely go back again.
5 out of 5
by A verified traveler

Great location

Posted Aug 23, 2016
great location, close to airport, costco, walking to the beach. 3 pools on site, small kitchen, but has basic stuff for cooking simple meal.
5 out of 5
by A verified traveler

Comfortable, convinient

Posted Aug 19, 2016
This is a nice hotel with full kitchen facilities that is walking distance to the market, cafes and restaurants. While it's on the main road, the buildings are set way back from the highway so it's quiet. Our room had lots of windows with good cross ventilation. We did not need air conditioning at all. The beach nearby is not great but there are plenty of good beaches that are close.
4 out of 5
by A verified traveler from Montréal,QC

Bien situé, bien équipé

Posted Aug 17, 2016
Tout ce donc nous avions besoin. Piscine, cuisine et chambre propre et bien équipé.
Comment from Hotel Management
Aug 26, 2016 by Deo H., Hotel Management
Aloha, Merci pour la bonne note! Je serai sûr de partager vos commentaires avec le personnel. Nous sommes heureux que vous avez apprécié votre séjour et espérons vous revoir très bientôt. Me ke aloha pumehana, Deo Haohao Assistant de direction
4 out of 5
by A verified traveler from Diamond Bar, CA

Great location

Posted Aug 15, 2016
Pros: Location, convenience and proximity to the beach and local businesses
Cons: My wife wasn't happy with the cleanliness of the room (didn't bother me)
Location: see above
Everything was satisfactory except when we checked in, the room had a slight musty smell and we had to call the front desk to remove a spider web in the bedroom.
Comment from Hotel Management
Aug 28, 2016 by Deo H., Hotel Management
Aloha ,, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Me ke aloha pumehana, Deo Haohao Assistant Manager
4 out of 5
by A verified traveler

Good, centrally located place to stay.

Posted Aug 12, 2016
Pros: Very responsive to customer needs. Friendly, helpful staff. Concierge was great in booking activities.
Location: Near kapaa. Close to east coast beaches. Short drive to south beaches as well as north beaches. (about 30 minutes each way.
We enjoyed ours stay. The kitchen was very welcome as we were able to make breakfast each day before we headed out to see the island. Being on the Eastern shore, we were centrally located so that any daytrip we took wasn't very far away and we saw quite a bit of the island. The staff was very helpful. We had a problem with our air conditioner on the first day, but I called the front desk and they sent their maintenance man to our room right after I called and he changed it out immediately. Best room service I've ever had.
Comment from Hotel Management
Aug 26, 2016 by Deo H., Hotel Management
Aloha , Thank you for the great review! I will be sure to share your comments with the staff. We are glad that you enjoyed your stay and hope to see you again very soon. Me ke aloha pumehana, Deo Haohao Assistant Manager
4 out of 5
by A verified traveler

Nice hotel, short walk from the beach

Posted Aug 9, 2016
Great and extremely friendly staff, short walk from beach and the coconut market place.
4 out of 5
by A verified traveler from Melbourne

spacious and well equipped room

Posted Aug 4, 2016
the place was older but clean and well maintained. good value for the price. the pools and hot tubs were great. lots of good restaurant options within a couple of kilometres. the beds weren't overly comfortable. and the room only gets serviced every 3 days. that was fine but I didn't realise it at the time of booking. the airconditioning is old and loud.
5 out of 5
by A verified traveler from los angeles

Nice home away from home.

Posted Aug 4, 2016
We loved our condo. We were in between the south and north part of the island. The rooms had all the necessities to make your own food. We had a tv in the living and dining room. The staff was awesome. It only took them 3 minutes to clean up a broken window pane from when I called and install a new one.