Ratings based on 695 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great location

Posted Aug 23, 2016
great location, close to airport, costco, walking to the beach. 3 pools on site, small kitchen, but has basic stuff for cooking simple meal.
5 out of 5
by A verified traveler

Comfortable, convinient

Posted Aug 19, 2016
This is a nice hotel with full kitchen facilities that is walking distance to the market, cafes and restaurants. While it's on the main road, the buildings are set way back from the highway so it's quiet. Our room had lots of windows with good cross ventilation. We did not need air conditioning at all. The beach nearby is not great but there are plenty of good beaches that are close.
4 out of 5
by A verified traveler

Good, centrally located place to stay.

Posted Aug 12, 2016
Pros: Very responsive to customer needs. Friendly, helpful staff. Concierge was great in booking activities.
Location: Near kapaa. Close to east coast beaches. Short drive to south beaches as well as north beaches. (about 30 minutes each way.
We enjoyed ours stay. The kitchen was very welcome as we were able to make breakfast each day before we headed out to see the island. Being on the Eastern shore, we were centrally located so that any daytrip we took wasn't very far away and we saw quite a bit of the island. The staff was very helpful. We had a problem with our air conditioner on the first day, but I called the front desk and they sent their maintenance man to our room right after I called and he changed it out immediately. Best room service I've ever had.
Comment from Hotel Management
Aug 26, 2016 by Deo H., Hotel Management
Aloha , Thank you for the great review! I will be sure to share your comments with the staff. We are glad that you enjoyed your stay and hope to see you again very soon. Me ke aloha pumehana, Deo Haohao Assistant Manager
4 out of 5
by A verified traveler

Nice hotel, short walk from the beach

Posted Aug 9, 2016
Great and extremely friendly staff, short walk from beach and the coconut market place.
4 out of 5
by A verified traveler from Melbourne

spacious and well equipped room

Posted Aug 4, 2016
the place was older but clean and well maintained. good value for the price. the pools and hot tubs were great. lots of good restaurant options within a couple of kilometres. the beds weren't overly comfortable. and the room only gets serviced every 3 days. that was fine but I didn't realise it at the time of booking. the airconditioning is old and loud.
5 out of 5
by A verified traveler from los angeles

Nice home away from home.

Posted Aug 4, 2016
We loved our condo. We were in between the south and north part of the island. The rooms had all the necessities to make your own food. We had a tv in the living and dining room. The staff was awesome. It only took them 3 minutes to clean up a broken window pane from when I called and install a new one.
4 out of 5
by A verified traveler from Iowa

Excellent choice in hotels!

Posted Aug 3, 2016
There might be fancier places in the area but you won't find any with a nicer, more accommodating staff! Here's a photo from our private patio where we enjoyed coffee every morning:
1 out of 5
by A verified traveler from kalaheo, hi

Terrible...

Posted Jul 28, 2016
We were given a room that smelled like animal urine. We went and asked for another room and they gave us one that had not been cleaned yet, so we had to go back to the front desk and request another room. All this went on for a half hour. The ice machine near our room was broken, so we couldn't get ice. And why are you charging guests $15 for wifi, pool access...things that should be included with your stay??? I wont stay there again.
Comment from Hotel Management
by Deo H., Hotel Management
Aloha ,, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Me ke aloha pumehana, Deo Haohao Assistant Manager
1 out of 5
by A verified traveler from Mister B

Old Dirty No View

Posted Jul 6, 2016
Hundreds of hotel stays in the last 25 years. I have never been to a hotel this unkept. Wrong room upon arrival, good thing we asked before getting there. So dirty and gross I refused to stay there anywhere. For the price of a Marriott, you get a run down old property that is not maintained or clean. The used band aid did me in. Yes I took pictures.
Comment from Hotel Management
by Deo H., Hotel Management
Aloha ,, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Me ke aloha pumehana, Deo Haohao Assistant Manager
5 out of 5
by A verified traveler from Mesa, AZ

Nice hotel, close to good food, nice layout

Posted Jul 4, 2016
Very comfortable room size. Has laundry facilities close by to the room we were in (2 doors down). Has beach towels to use for free! Wonderful staff on hand. Had a pack n' play for our baby. Had a full size kitchen to use. Only 1 downfall that we experienced was we had ants in our room. Otherwise, amazing deal and an amazing trip! Thank you hotel staff for a great experience!
Comment from Hotel Management
Aug 2, 2016 by Deo H., Hotel Management
Aloha , Thank you for the great review! I will be sure to share your comments with the staff. We are glad that you enjoyed your stay and hope to see you again very soon. Me ke aloha pumehana, Deo Haohao Assistant Manager