Ratings based on 686 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from Mister B

Old Dirty No View

Posted Jul 6, 2016
Hundreds of hotel stays in the last 25 years. I have never been to a hotel this unkept. Wrong room upon arrival, good thing we asked before getting there. So dirty and gross I refused to stay there anywhere. For the price of a Marriott, you get a run down old property that is not maintained or clean. The used band aid did me in. Yes I took pictures.
5 out of 5
by A verified traveler from Mesa, AZ

Nice hotel, close to good food, nice layout

Posted Jul 4, 2016
Very comfortable room size. Has laundry facilities close by to the room we were in (2 doors down). Has beach towels to use for free! Wonderful staff on hand. Had a pack n' play for our baby. Had a full size kitchen to use. Only 1 downfall that we experienced was we had ants in our room. Otherwise, amazing deal and an amazing trip! Thank you hotel staff for a great experience!
4 out of 5
by A verified traveler from Bend, Oregon

Nice condo by the beach central other locations

Posted Jun 26, 2016
Marilyn, Crystal and the entire staff were always awesome !!!
4 out of 5
by A verified traveler from Repentigny

Séjour de 6 nuits au Plantation Hale, juin 2016.

Posted Jun 24, 2016
J' apprécié l'emplacement, la propreté, la cuisine complète, la grandeur des pièces, la piscine et la possibilité d'appeler au Canada 30 minutes par jour sans frais. Nous étions bans la chambre K10 et c'était très tranquille. Il y a un accès à la plage tout près. Le stationnement est facile. Bon service à la réception. J'y retournerais, c'est certain!
Comment from Hotel Management
Jun 27, 2016 by Deo Haohao, Hotel Management
Aloha , Thank you for the great review! I will be sure to share your comments with the staff. We are glad that you enjoyed your stay and hope to see you again very soon. Me ke aloha pumehana, Deo Haohao Assistant Manager
5 out of 5
by A verified traveler

Nice hotel good location...

Posted Jun 18, 2016
We had a blast at Kauai ... Thanks to Plantation Hale Suites we are at the middle of most of the local attractions .... And friendly staff too... We left a dress in the dryer at the laundry remembered it while on the plane already, after reaching home in California we called and they mailed it to us right away...
Comment from Hotel Management
Jun 24, 2016 by Deo Haohao, Hotel Management
Aloha , Thank you for the great review! I will be sure to share your comments with the staff. We are glad that you enjoyed your stay and hope to see you again very soon. Me ke aloha pumehana, Deo Haohao Assistant Manager
2 out of 5
by A verified traveler from Pasadena, CA

Okay hotel. Good for the price

Posted Jun 7, 2016
Check-in was fast and easy. The man who checked us in was very nice. The rooms are very clean and spacious. Although the beds were fairly uncomfortable, I would have given it a solid three stars. Unfortunately, my dealings with the hotel after check out turned south. We left our five year old son's Samsung galaxy tablet in the room. It was on the bed as he had been using it. Everyone thought someone else grabbed it. It was an over site on our part. I called the hotel the evening of the day we checked out. The front desk clerk was not helpful, but transferred me to housekeeping. No one answered so I left a message, then called back to talk to the clerk. She said she had checked lost and found but it wasn't there. I explained that it was left on the bed and asked if she could ask the other employees. She told me I needed to t as lk to housekeeping. As I had left a message with housekeeping, I said I would wait to hear back. THEY NEVER RETURNED MY CALL. So the next afternoon, I called again. I was transferred to housekeeping. The lady took my information and told me she'd call me back. It's been two days and she still hasn't called back. I get it: we left the tablet and someone took it. But at least call back and pretend to care. I'm disappointed in the service at this hotel and will not go back.
Comment from Hotel Management
Jun 27, 2016 by Deo Haohao, Hotel Management
Aloha ,, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Me ke aloha pumehana, Deo Haohao Assistant Manager
5 out of 5
by A verified traveler from Indiana

Short-term oasis

Posted Jun 5, 2016
Had a 10:00 a.m. checkout from another resort followed by a 10:15 p.m. flight. PHS offered a reasonably priced 1BR suite that provided a very comfortable place to rest for part of the last day. Great room.
Comment from Hotel Management
Jun 25, 2016 by Deo Haohao, Hotel Management
Aloha ,, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Me ke aloha pumehana, Deo Haohao Assistant Manager
4 out of 5
by A verified traveler

Posted May 30, 2016
The hotel is centrally located close to everything.
Comment from Hotel Management
Jun 27, 2016 by Deo Haohao, Hotel Management
Aloha , Thank you for the great review! I will be sure to share your comments with the staff. We are glad that you enjoyed your stay and hope to see you again very soon. Me ke aloha pumehana, Deo Haohao Assistant Manager
5 out of 5
by A verified traveler from california

everything you need

Posted May 28, 2016
We recently stayed at the Plantation Hale suites and here are the pros: - perfectly located. you can go to the north one day, south the next, and right by the hotel there are plenty of things to do. There are two waterfalls in less than 15-20 min and an awesome hindu temple. Safeway, taco bell, longs drugs, starbucks, panda express, a local grocery store all within 5-10 minute range. - kitchen made it easy to store drinks, food, etc. The weather is hot and humid so it definitely came in handy - living room is just extra space to hang out. there were two one tv in the living room and one in the bedroom - my mom and I got food poisoning the last day and they allowed us to check out at 5pm without any extra cost. the staff was very accommodating. - laundry machines cleaned the clothes really well. cons: - not much of a view, there is construction going on in the lot next door. but then again, you aren't going to stay in the hotel the whole time so it really doesn't matter - the bed size is a full. I was hoping for a queens. - wish they had elevators
5 out of 5
by A verified traveler

Staff was exceptional!

Posted May 25, 2016
Staff went out of their way to make my visit great!!!
Comment from Hotel Management
Jun 27, 2016 by Deo Haohao, Hotel Management
Aloha , Thank you for the great review! I will be sure to share your comments with the staff. We are glad that you enjoyed your stay and hope to see you again very soon. Me ke aloha pumehana, Deo Haohao Assistant Manager