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Reviews of Victoria hotel Kaunas

4 out of 5
Victoria hotel Kaunas
Miško g. 11, Kaunas

Reviews

8.8

Excellent

Rating 10 - Excellent. 142 out of 308 reviews" "
Rating 8 - Good. 134 out of 308 reviews" "
Rating 6 - Okay. 27 out of 308 reviews" "
Rating 4 - Poor. 3 out of 308 reviews" "
Rating 2 - Terrible. 2 out of 308 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

A

Stayed 3 nights in Nov 2023
Response from Hotel administration on Jan 9, 2024
Dear Guest, Thank you so much for such a kind review. We are delighted to know that you had a great time at Victoria hotel Kaunas. We do hope to welcome you back again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sales manager on Oct 10, 2023
Dear Guest,Thank you for choosing "Victoria Kaunas" hotel for Your stay. We hope to see you here next time during your stay in Kaunas. Kind regards, Hotel administration

8/10 Good

Sigitas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One minor issue there is no lockable safe in a room.
Stayed 7 nights in Aug 2023
Response from Victoria Hotel Kaunas reception on Sep 23, 2023
Dear, Sigitas, Thank you kindly for taking the time to leave a review. We are glad that you like our location. Also we sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

6/10 Okay

Sebastjanas

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Would not recommend!
Good location, nice name! That’s it i can say something positive about this hotel! They are stating that it is 4 ⭐️ , but from my experience I would give no more than 3 ⭐️. There is no customer service at all! Check in was unprofessional, no greetings, or welcoming! Don’t bother to go for breakfast, because it is absolutely crap, also no one is meeting you there. Rooms are tired and tight, old furniture and the bed/mattress is awful. Same story at the checkout, they didn’t bother to ask you about your stay, just checked how much you owed them! I would choose different hotel next time for sure!
Stayed 2 nights in Jun 2023
Response from Sales manager on Jul 12, 2023
Dear, Sebastjanas, Thank you kindly for taking the time to leave a review. We are glad that you like our location. Also we sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Beverlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Victoria hotel Kaunas administration on Jul 12, 2023
Dear Beverlee,Thank you for choosing "Victoria Kaunas" hotel for Your stay. We hope to see you here next time during your stay in Kaunas!

8/10 Good

Ulla

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Functional 4 star hotel, nice
Stayed 3 nights in Jun 2023
Response from Victoria Kaunas Hotel administration on Jul 12, 2023
Dear Ulla,Thank you for choosing "Victoria Kaunas" hotel for Your stay. We hope to see you here next time during your stay in Kaunas!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Victoria Kaunas Hotel administration on Jul 12, 2023
Dear Patricia, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved this hotel very much considering its’ location ( very close to Laisvės al.), on-site parking ( most of the hotels do not have on-site parking), spacious room, variaty of breakfast and extremely helpful and polite staff members.
Stayed 1 night in Feb 2023
Response from Hotel reception on Feb 22, 2023
Dear Vilma,Thank you very much for writing a feedback and we are happy to hear that you enjoyed our services during your stay. Hoping to see you during your next stay in Kaunas!

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
good breakfast
Stayed 1 night in Nov 2022

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Vijoleta

Stayed 2 nights in Oct 2022

10/10 Excellent

francisco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Giedre

Traveled with family
Liked: Property conditions & facilities, room comfort
Friendly staff,nice location, free parking and good breakfast.
Stayed 1 night in Aug 2022

10/10 Excellent

Vaidas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Breakfast had high variety. Very close to main street.
Stayed 1 night in Jun 2022
Response from Hotel administration on Jun 30, 2022
Dear Vaidas, Thank you very much for positive review. We look forward to your next stay at "Victoria hotel Kaunas"! :)

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Great location, comfortable and quiet room. Good internet.
Stayed 2 nights in May 2022
Response from Hotel administration on Jun 30, 2022
Dear Patrick, Thank you for staying at "Victoria Kaunas hotel" and kind review! :)

8/10 Good

DIPAK

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very large and clean. Good choice of options for breakfast too.
Stayed 2 nights in May 2022
Response from Hotel administration on Jun 30, 2022
Dear Dipak, Pleasure to hear that you have enjoyed Hotel Victoria Kaunas services during your stay. Thank you for kind review!

8/10 Good

Ricardo

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

8/10 Good

Margaret

Stayed 1 night in May 2022
Response from Hotel administration on Jun 8, 2022
Dear Margaret, Thank you very much for positive review, it means a lot to us! :)

8/10 Good

Hans

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in an older building, but the interior is nice, clean and modern. There are special business rooms, in a quiet area of the hotel. Room size is acceptable, not very big. One great feature for me was the fact that the windows open completely. Checkin was nice and professional. Checkout was fast and professional. I wasn't very impressed with the breakfast. The location is great. Very close to the shopping mall "Akropolis" and close to the pedestrian area with all restaurants and bars. Very positive experience.
Stayed 4 nights in May 2022
Response from Hotel administration on Jun 30, 2022
Dear Hans, Thank you very much for positive review. We look forward to your next stay at "Victoria hotel Kaunas"! :)

10/10 Excellent

Larry

Stayed 1 night in May 2022
Response from Hotel administration on Jun 8, 2022
Dear Larry, Thank you very much for great review! :)

10/10 Excellent

ILJA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Hotel administration on Jun 8, 2022
Thank you very much for your review and for your stay. We look forward to welcome you again! :)

10/10 Excellent

Larry

Stayed 1 night in May 2022
Response from Victoria hotel Kaunas administration on Jun 8, 2022
Dear Larry, Thank you for your nice review and for staying with us!

10/10 Excellent

Kristofer

Stayed 1 night in May 2022
Response from Hotel administration on Jun 8, 2022
Dear Kristofer, Thank you very much for positive review, it means a lot to us! :)

10/10 Excellent

Jorgen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel
Stayed 1 night in Dec 2021

10/10 Excellent

Martynas

Stayed 1 night in Oct 2021

10/10 Excellent

Zinaida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and big room, tasty with a huge choice of food breakfast, friendly and prof. staff. Really enjoyed our stay in Victoria.
Stayed 1 night in Oct 2021

10/10 Excellent

BuryFutsal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and will definitely recommend.
Stayed 3 nights in Sep 2021

8/10 Good

Donatas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great as usual
Stayed 1 night in Aug 2021

10/10 Excellent

Marius Fuglsang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alright
Did not expect the jacuzzi area and the sauna to be for rent only. You can rent hourly, although need to book it at least 2h before use, and it closes at 22:00.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Обслуживание. Очень приветливый персонал в ресторане.
Stayed 1 night in Jul 2021

10/10 Excellent

Esa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2021

10/10 Excellent

Tero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable quiet stay.
The hotel is simply beautiful. The rooms are nice and clean and there's onsite parking. The hotel is located in what seemed to be a quiet part of the city but close to restaurants and cafes. Great for a small walk on the town. Awesome value.
Stayed 1 night in Jun 2021
Response from Ugne on Jun 14, 2021
Dear Sir/Madam, Thank You for staying at ,,Victoria hotel Kaunas''. We are glad that You enjoyed Your stay in our hotel. We hope to see You again when You will be visiting Kaunas city. Best regards, ,,Victoria'' hotel administration

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Room was clean and tidy,well located,free car park.close to centre
Stayed 1 night in Aug 2020

8/10 Good

Jana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice, the people at the reception very professional. Rooms nice and roomy Need to improve breakfast and service at breakfast They don’t refil breakfast items and there are. It that many options to begin with.
Stayed 3 nights in Sep 2019

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good value but staff could do better.
The hotel was further from old town than we thought - not walking distance. We did find a pedestrian street near the hotel with decent restaurants though. It wasn't easy to find where the parking access was - instructions with the confirmation would be much better. Apart from one girl on reception when we left most of the staff seemed sullen in the restaurant or a bit clueless. The leisure/sauna facilities at the hotel incur an extra 50 euro an hour to use as we were told they are 'private'. Not very impressed.Breakfast was good but we expected more from this hotel.
Stayed 1 night in Sep 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel bext to city center and the river
Very nice hotel in great location near river and city center. Breakfast ok, not amazing and after the big groups leave, not everything was available.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice, the breakfast was good and the room was ok. I imagine there are prettier rooms, but it was still ok. Location is great and the free parking is a great bonus.
Stayed 2 nights in Aug 2019

6/10 Okay

wade

Disliked: Staff & service
Spa is not included.
Spa is not included! Very small shower, old and not very clean carpet.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try this and do not regret
Excellent service, friendly staff. Room temperature in summertime too high. Great choice for short stay.
Stayed 1 night in Jun 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant accommodations
The staff were very friendly at check in. The decor was refined - classic yet modern. The bedding and pillows were very comfortable. The free breakfast included with the room was good quality. There was little to no noise.
Stayed 1 night in Jun 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good option a little way from the Old Town
We wanted a hotel that had free parking and within walking distance of the old town. To get to the furthest point in the old town takes about 30 minutes, the closest 20. But the Europa Royale did have free parking and is located on a quiet one-way street. As a hotel it is a good 4 star, most rooms would be quiet and well maintained. Very pleased and a reasonable price. Because Kaunas has so few road signs, you must have a good map or a sat nav that works in Lithuania. It took us about 3 attempts to find the hotel and then the car park (which is in Gedimino). But leaving the city for Vilnius took 90 minutes. As we arrived later than planned we decided to eat in the hotel restaurant; good choice. Not a big area for restaurants (go to the Old Town), but for weary travellers the quality and price were both good. Service throughout the hotel was polite and friendly; the four staff that we met all spoke very good English (so if English is your second language conversing will be easier). Would certainly recommend.
Stayed 1 night in Apr 2019
Response from Kristina Zitkeviciute, sales manager on May 14, 2019
Dear Mr. Paul, Thank you very much for your kind feedback about your stay. We hope that you had a good time in Europa Royale Kaunas hotel and will visit us again next time! Best wishes from all of us at Europa Royale Kaunas hotel!

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Kristina Zitkeviciute, sales manager on May 14, 2019
Dear Mr. Rafal, thank you for leaving us a feedback about your stay! We hope to see you again in Europa Royale Kaunas hotel!

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2019

10/10 Excellent

Dennis, Chicago,Il

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, clean rooms.Perfect breakfast and safe parking lot for the car
Stayed 6 nights in Feb 2019

10/10 Excellent

Tomas, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

david

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel let down by early closing of restauran.
Everything about this hotel is above expectation, with the exception of one aspect of the offering. As with many hotels, the kitchen staff, possibly with the encouragement of management, are too quick to clean away and go home, if business is a little slow. Proprietors should try to keep in mind that if a closing time is published, staff should remain in their stations until closing time, as a guest, I expect to be able to rely on the promised service. Such an experience leaves a bitter taste and , reduces the possibility of further budiness
Stayed 1 night in Dec 2018

8/10 Good

Jari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with good parking
Night during car trip. Breakfast was a little disappointing. Otherwise nice hotel and good parking.
Stayed 1 night in Dec 2018