Definitely not a 4star hotel
Posted Mar 11, 2015
We stayed for 3 nights recently, as it was convenient for us location wise and the experience was not the best. Although the rooms were spacious, but the hotel needs a good refurb:furniture, matrasses, TV, safe,shower screens and good training for some of the staff.None of the facilities advertised worked:pool and sauna were still under reconstruction (managed to squeeze an hour on the day of the departure as it just opened) and reception staff were very unprofessional and a bit insulting at times.When I asked about in room safe-was asked what would I keep in it and that nothing was stolen within 10 years of hotel's existence.When I tried to go to the gym at 8am after first night staying, been told that the trainer is coming only at 10am and although I explained I didn't need a trainer-been denied access to facilities.Breakfast was quite poor with no waiter in sight.Last morning of our stay, we came in to be greeted by empty restaurant and after 10 min of waiting and looking for a waiting staff-been given a choice from a menu, which was a nice touch. Also,on last morning of our stay, been given late check out, bathrobes and first smile from reception staff free of charge, which we were grateful for.I only want to mention that room service staff were absolutely amazing and the best feature of the establishment with their positive and customer orientated attitude, so thanks to Stefa and other lady and also Skyste from the restaurant, who warmed our stay with a big smile.