I know that Novotel is French Chain, and I enjoy my stay every time I book there. But this time I was shocked that this branch in Keyseri- Turkey, they didn't bother to open a buffet in the morning because of Ramadan!! They instead made us go to the hotel next door to have our breakfast... It's a shame how an international standards' hotel takes such religious measures in a so called secular country!!! Knowing that even under the islamic rules, the traveller has the right to stop fasting...
Anyway, it was a black point for Novotel and the management there, as it is a shameful discrimination for clients from other worldviews!!
Traveller from Boston, MA
This family-friendly Kayseri hotel is located near the airport, within 2 mi (3 km) of Kayseri Citadel, City and Mimar Sinan …More
Pros - Staff was perfect and was very helpful. Rooms were clean and modern, bed was comfortable. Breakfast was very good with a lot of variety. Spa was very nice and massage was good. Right next to a large modern mall and lots of restaurants in the local area.
Cons - Room thermostat was broke the first night and I didn't sleep well, the next morning I told them. Upon return they caught me coming in and said there was a problem with the system but they fixed it. I got to the room and turned it on again and the temperature went down, but then the system let it get warm again in the room, I called it in and then they said a person would come to fix it, 30 minutes later they called back asking the problem again. It was late and they didn't offer another room so I just dealt with it. So the two nights I stayed I didn't sleep well. Also, the hot tub was missing adjustment knobs and controls didn't work on a lot of it, plus it was not hot. Also, they advertise king size bed on Expedia, then at the hotel they say it is European king, which is like a double. I am an American, but live/work in Turkey and travel all over and if you post on Expedia say what it really is. I have even seen hotels say two singles pushed together, but it is honest. If it is European king then say that, because when I shop for a room for my wife and I, we look for a normal (American) for space/comfort. I normally don't pick hotels with smaller beds so this is deceiving.
Traveller from American/Turkey
Located in the heart of Kayseri, this luxury hotel is within a 10-minute walk of Kayseri Citadel, Kayseri Clock Tower, and …More