Ratings based on 47 Verified Reviews

4.7 out of 5
88% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Scottsdale, AZ

Embarrassingly Deteriorating Hotel Conditions

Posted Oct 4, 2017
Pros: Location
Cons: Cleanliness/Maintenance
The junior suite given to us was embarrassingly and sadly in deteriorating conditions; smelling stinky wood and with burnt light bulb. It was my fifth stay with the hotel and I have seen it in a spiral movement of degeneration of facilities. Attention to details to the cleanliness and relentless upkeep/maintenance of the hotel room and especially hallways are of utmost importance to the supposedly excellent 6 star hotel. The front manager however took action right away and did his best to improve clean at least the hallway first. The hotel staff were only as good as their weakest link. Obviously the facility maintenance manager has been sleeping and/or has only a 3 star level of hotel's upkeep. Being attached to a shopping mall is definitely a plus. Food variety and quality at the club lounge is remarkable. Staff were overall very friendly although one on the ground floor was amazingly clueless and racially discriminating.
5 out of 5
by Rachimi

Awesome memorable wedding experience

Posted Feb 1, 2017 on Hotels
Awesome and memorable experience for my wedding anniversary. We got suprise by the hotel for our wedding anniversary such as cake, nice duck towel decoration, love flowers, and impressive friendly hotel staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from tai

Nice hotel, good for family trip

Posted Jan 14, 2017
Spacious , clean, bIg room with numerous cocktails through the day. Good view from hotel room
4 out of 5
by A verified traveler

Front desk not professional

Posted Jan 8, 2017 on Hotels
The front desk couldnt find my booking. They said I've already cancelled. Then waste almost 30mins.
5 out of 5
by A verified traveler

Convenient and up to standard 5 star hotwl

Posted Oct 11, 2016 on Hotels
Overall wonderful service except when we arrived nobody from the reception area come out to receive us
4 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel but I face big problem

Posted Jul 23, 2016
Pros: THE WHOLE PLACE
my room have been changed x2 due to non functioning AC
5 out of 5
by Lilik from Tokyo

Feel like home

Posted May 9, 2016 on Hotels
Wonderful one night stay. Breakfast Indonesian Food can be improved.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, Ca

Opulent in every way.

Posted Apr 23, 2016
Upon entering the hotel drive you're greeting by security which is thorough but not obtrusive. The lobby is on the 21st floor as well is the lounge. There is a another lounge/restaurant on the 8th floor. Pool and fitness center on 8th floor. The 21st floor lounge offers 5 different meals a day that are inclusive of your rate. Breakfast, lunch, noon tea, dinner as well as chocolates and cocktails. Now this is no huge buffet, there are a few hot dishes but mostly canapés. The rooms are grand and huge while tastefully decorated. Walkin closets are the size of some low end hotels rooms. I had a problem with the bed, after a few calls I was not only greeted by the rooms manager but the hotel GM. A temporary remedy was given until a solution was found. I have to hand it to Patrick the GM and Sheryl the rooms manager. They went well out of their was to solve the problem. The young ladies that work the lounge day and night are so hospitable you almost feel guilty asking them to get you more coffee or soda. Gita is one of those young ladies. Overall it's the small things that you don't see that make the Ritz Carlton Pacific Place special. From the nightly turn down service to the heated peppermint oil in the restrooms wafting through the air. This is a true 5star hotel, from the service to the staff. I only wish I could stay longer.
5 out of 5
by Ade

This traveler left a rating score only Posted Jan 2, 2016 on Hotels
5 out of 5
by Ishan

This traveler left a rating score only Posted Nov 24, 2015 on Hotels