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Reviews of Holiday Inn Express Keene, an IHG Hotel

2.5 out of 5
Holiday Inn Express Keene, an IHG Hotel
175 Key Rd, Keene, NH

Reviews

8.4

Very Good

Rating 10 - Excellent. 319 out of 717 reviews" "
Rating 8 - Good. 243 out of 717 reviews" "
Rating 6 - Okay. 94 out of 717 reviews" "
Rating 4 - Poor. 37 out of 717 reviews" "
Rating 2 - Terrible. 24 out of 717 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

sandra

Not a great location in keene
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Keene on Apr 17, 2024
Thank you for your feedback.

6/10 Okay

Margarita, Darien

Liked: Staff & service
Disliked: Property conditions & facilities
Great staff. The hotel is going through renovations on each floor. My Room was not properly vacuumed and sheets on bed were not properly placed making the bed appear used.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Keene on Apr 12, 2024
Dear Valued Guest,Thank you for taking time out to leave us a review, we value your feedback highly. We do apologize about the on going renovations, but it was time for the hotel to get an upgrade. We are also sorry to hear about the sheets. We will pass along this information to housekeeping to try and prevent it from happening again in the future. Thank you again.

6/10 Okay

Spencer

Stayed 1 night in Mar 2024
Response from Holiday Inn Express Keene on Mar 22, 2024
Thank you for your feedback.

10/10 Excellent

Wendy

Traveled with family
Liked: Amenities
Even during a major remodel, the open areas of the property were clean and well cared for. The master disruption was kept at a minimum. The noise was also minimal.
Stayed 1 night in Mar 2024
Response from Jessica on Mar 10, 2024
Thank you for your positive comments regarding your recent stay with us at Holiday Inn Express, Keene, NH. Your feedback is important to us, and we hope to welcome you again soon!

4/10 Poor

Mary

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was under construction & we weren't told before booking. Do to the construction it was noisy early in the am. The wifi was down so the tv didn't work for most of our stay. The room was old & smelly.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Keene on Feb 24, 2024
Thank you for taking the time to leave us your feedback. We apologize for the construction, but the internet going out was out of our control, it was due to weather in the area.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jessica on Feb 21, 2024
Thank you for your feedback on your recent stay with us at Holiday Inn Express - Keene. Your positive review is both encouraging and appreciated! We do our best to make each stay excellent, and we're so happy that your experience was worth 5 stars!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Room not as shown in Expedia photo, missing coach. Shower curtain does not contain water spray. Thin door admits hall noise. Ceiling sounds of footsteps above. Door-lock hardware is loose.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Keene on Feb 18, 2024
Thank you for your feedback. We will share this amongst the team.

2/10 Terrible

Nathaniell

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not aware it was under reno thin walls got no sleep neiborring rooms where very loud all night tried go to pool with kids other kids where roudy and inconsideret.hotel rooms aresmall
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Keene on Feb 18, 2024
Thank you for taking the time to leave us your feedback. We apologize for the noisiness of the rooms around you, we are reinsulating and fixing walls/floors so noise should be less of an issue once renovations are over.

4/10 Poor

Lisa

Business traveler, Traveled with family
Disliked: Property conditions & facilities
They were doing construction and it was very loud. It started in the early morning and went till after 6 pm
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Keene on Feb 18, 2024
Hello, thank you for taking the time to leave your feedback with us. We do apologize about the renovations and the noise. It will all be over soon.

6/10 Okay

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property. I also loved the pool, super warm..Everyone else was great and the breakfast was good. The only thing that I didn't like was how noisy were other guests. There was a team of soccer and they were super loud, at all hrs slamming doors, screaming, made it very difficult to sleep. But it's not the hotels fault.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Keene on Feb 9, 2024
Hello. Thank you for taking the time to leave us your feedback. We are glad you enjoyed the hotel itself but we are very sorry to hear about the noise. We did have a sports team up that weekend. Not that that excuses the noise but we do want you to know its not usually that noisy.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time visit
Excellent check in experience with friendly, competent host. Super clean facility inside and grounds outside. Well located for shopping and restaurants. Quiet overnight despite being at near full capacity. Lovely breakfast with multiple choices. Will definitely return.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Keene on Jan 13, 2024
Thank you very much for taking the time to leave us a review! We value your feedback, as we use the reviews to strengthen as a team. We are very glad you enjoyed your stay with us and we look forward to having you back in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antiquing overnight trip
I come up to NH to go antiquing and spent one night here and it was clean and comfortable. The hotel staff were very friendly and helpful. I loved the breakfast and the hotel is next to many restaurants and stores. I liked that! The hotel is also under renovations but that did not affect my stay. I will stay again!
Stayed 1 night in Dec 2023
Response from Jessica on Jan 1, 2024
Thank you for your favorable review of your recent stay with us at Holiday Inn Express - Keene, NH. We are thrilled to hear you had an excellent experience and enjoyed our convenient location. Thank you for your understanding concerning our renovation, and we look forward to welcoming you again soon!

10/10 Excellent

Gideon

Stayed 1 night in Dec 2023
Response from Jessica on Jan 1, 2024
Thank you for your 5 star review of your recent stay with us at Holiday Inn Express - Keene, NH. We really appreciate the positive feedback and hope for the opportunity to host you again!

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023
Response from Jessica on Jan 9, 2024
Thank you for your encouraging 5 star review of your recent stay with us at Holiday Inn Express - Keene, NH. We hope to welcome you again soon!

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Keene on Dec 16, 2023
Thank you for your feedback!

8/10 Good

William

Traveled with partner
Liked: Staff & service, amenities
Everything was good. It was a bummer that they were doing construction. That is why the scores aren't higher. Staff was great and truthfully if you want fresh and new, well then you need remodeling so it is all good
Stayed 1 night in Dec 2023
Response from Jessica on Dec 11, 2023
Thank you for your review of your recent stay with us. We really appreciate your feedback, and we are looking forward to everything being nice and new, one wing at a time. We hope for the chance to host you again in the future.

8/10 Good

Kate

Stayed 1 night in Nov 2023
Response from Holiday Inn Express Keene on Dec 8, 2023
Thank you for your feedback

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jessica on Nov 29, 2023
Thank you for your 4 star review on your recent stay with us at Holiday Inn Express, Keene NH. We hope for the chance to welcome you again and make your next experience outstanding!

6/10 Okay

Pasco

Liked: Staff & service
The property is under renovation, a fact that was not made known to me at any time from reservation to check in. The laundry facility was out of order, also not told to me in advance or at check in. The pool may also have been closed, I am not sure if that.
Stayed 2 nights in Nov 2023
Response from Jessica on Nov 26, 2023
Thank you for providing us with this valuable feedback. We are very sorry to hear that you didn’t have a great stay. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. We greatly appreciate that you've taken the time to leave a review and provide us with information to help us better serve you and other guests. We hope you'll give us the chance to welcome you again in the future and turn things around!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express Keene on Nov 25, 2023
Thank you

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a good experience except the price. Staff friendly and room was what was booked. This was parents weekend at Keene State.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Keene on Nov 25, 2023
Thank you for leaving us your feedback! We value your input. And we are happy to hear you enjoyed your stay!

10/10 Excellent

Rosanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating, from the front desk, to the people who made sure the breakfast was hot and fresh.
Stayed 4 nights in Oct 2023
Response from Holiday Inn Express Keene on Nov 25, 2023
Thank you for your valued feedback. We are glad you enjoyed your stay! Maybe we will see you again in the future.

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, staff & service
We stayed in a number of places this trip and this was one of the more expensive ones we stayed in. Room was comfortable and clean but outdated and a little worn. The elevator was down and we were on second floor. I booked a king and got two doubles. Other than that it was very similar amenities to others. The woman that serviced the breakfast area was wonderful and went above and beyond for a gentleman that was handicapped. Over all I expected more for the cost.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Keene on Nov 29, 2023
Hello thank you for your time and feedback, both of which we highly value. We do apologize for the elevator being down and for the room mix up. We must have been really booked. Since your stay the elevator has been fixed! And our hotel in undergoing renovations so everything will be nice and updated.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Unhappy
I originally booked my stay through hotels.com for Thursday through Sunday. My plans changed and when I tried to modify them on hotels.com they canceled the reservation so I called the hotel and I told them what happened and they changed it in their system so that I would have a king room with a sofa bed for Friday to Sunday. I called on Friday to verify the total with the manager and it was a $130 more than what it was supposed to be. He changed it in the computer. I reiterated I would be coming in later in the day and that I still had the king room with a sofa bed he agreed. When I checked in, I found out he had changed the reservation to a double bed room. The manager there put us in a room with the Queen, and he felt bad because this happened to us two trips in a row that we were changed from the king room to the double room. I am not happy about this and I don't believe we will be staying there in the future.
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express Keene on Nov 25, 2023
Hello. Thank you for taking the time to leave us your feedback. We are very sorry for the mishap. We must have been really busy that weekend, again we are very sorry, but please allow us another chance to show you that what happened during your stay was simply a mistake.

6/10 Okay

Martin

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The carpet in the room was threadbare. The bedding smelled of old food, the property needs a facelift. The employees were very helpful and courteous. The breakfast was super.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Keene on Nov 25, 2023
Thank you for your feedback, Our property is currently getting a complete renovation.

10/10 Excellent

Jeannine

Traveled with family
The property was close to a lot of stores. We thoroughly enjoyed our stay. We didn’t get a chance to stay much at the hotel but our room was very nice. Breakfast in the morning was excellent. There were a lot of choices to choose from.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Keene on Nov 29, 2023
Hello, Thank you for your review. We value every guests feedback so that we may keep improving in the future. Very glad you enjoyed our hot buffet breakfast! We hope to see you again in the future!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Keene on Nov 25, 2023
Thank you for your review

8/10 Good

Alexandra, Spring Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Was disappointed that the laundry facilities were out of order.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Keene on Nov 25, 2023
Thank you for your feedback. We apologize for the laundry being down.

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was as expected and similar to other Holiday inn express hotels we have stayed in. When there is a choice, That is what we choose.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Keene on Nov 25, 2023
Thank you for your valued feedback!

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Express Keene on Nov 25, 2023
Thank you for your feedback

10/10 Excellent

Mary Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy. Staff is very friendly and helpful.
Stayed 3 nights in Sep 2023
Response from Holiday Inn Express Keene on Nov 25, 2023
Thank you so much for your review!

6/10 Okay

Joseph

Business traveler
Disliked: Cleanliness, property conditions & facilities
The hotel seemed to not have been updated/ renovated for a long time and the bathtub had a brown mat that I was told was a non skid deter ant that appeared to be covering damage/ chips in the tub.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Keene on Nov 25, 2023
Thank you for taking the time to leave us your feedback. The hotel is currently undergoing renovations as we speak.

8/10 Good

Neil

Liked: Staff & service, property conditions & facilities
Nothing that I can think of.
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Keene on Nov 25, 2023
Thank you

8/10 Good

SHARON

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Holiday Inn Express Keene on Nov 25, 2023
Thank you!

8/10 Good

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight for wedding
The hotel staff was very friendly and accommodating when we checked in. Our room was ready early so we had time to prepare for the wedding 30 minutes away. The room was clean and the beds were comfortable. Breakfast was very good and we especially appreciated the fresh coffee in lobby at 9:30pm
Stayed 1 night in Sep 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

James

Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Ann

Disliked: Property conditions & facilities
VERY thin walls/ noisy!
Stayed 2 nights in Sep 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel for overnight stay
We checked in early and check in was quick. Comfortable bed. Room has microwave and frig. Pretty decent breakfast. Only here one night for a wedding so it was a good stay. Several places to eat very close by as well.
Stayed 1 night in Sep 2023

6/10 Okay

Kristina

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, beds were comfortable, and it was quiet. Everything worked as it should. The breakfast was excellent as well. The little omelets were delicious and the sausages were cooked just right. The desk staff was ok-accomodating but very business-like. Not warm or friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Gordon, New Bedford

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not as close to town as we wanted, but could walk. We For what it is it’s a fine hotel. The rates are surprisingly high, but so is everything else in town, so it’s on par there.
Stayed 1 night in Sep 2023

10/10 Excellent

Kacey

Stayed 1 night in Sep 2023
Response from Holiday Inn Express Keene on Nov 25, 2023
Thank you for taking the time out to leave us your feedback

8/10 Good

George

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Clinetta

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

harry

Stayed 1 night in Sep 2023

6/10 Okay

Anurag

Traveled with partner
Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023

2/10 Terrible

Clifton

Traveled with family
Disliked: Amenities
Checked ins tried instantly getting a refund. The rooms a dump. Bed is so uncomfortable. O wanted to check out and just get my money right back. They said it was not able to be done. Very unhappy.
Stayed 1 night in Sep 2023