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Reviews of Princess Hotel

3 out of 5
Princess Hotel
Lassi, Kefalonia

Reviews

8.0

Very Good

Rating 10 - Excellent. 24 out of 61 reviews" "
Rating 8 - Good. 18 out of 61 reviews" "
Rating 6 - Okay. 13 out of 61 reviews" "
Rating 4 - Poor. 5 out of 61 reviews" "
Rating 2 - Terrible. 1 out of 61 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location opposite beach, friendly staff
The hotel is located in Lassi, and is just a short journey from the airport (approx 10 mins). The taxi journey was $20 from airport to hotel, and $25 from hotel back to airport, although a bus is available. The location is absolutely perfect for the amazing Makris Gialos beach, and a 5 minute walk to a supermarket and the beginning of a road full of restaurants and shops. There is a bus stop is directly outside the hotel. It looked as though the hotel and pool area had been completed redecorated recently. Our room was small but clean and tidy, and the most comfortable bed we’ve ever slept in. The bathroom toilet and basin looked new, but the bath/shower needed an updated – but worked perfectly okay. The staff were brilliant – really helpful and friendly – we had no issues at all throughout our stay. The pool area was great, lots of sunbeds (which looked new) and a bar for drinks etc. We ate out each evening in local restaurants (great value and lovely food), but ate breakfast at the hotel – breakfast was fairly limited in choice and basic, but it was okay. We would definitely stay at the hotel again – not least because of the location opposite the wonderful Makris Gialos beach.
Stayed 3 nights in Sep 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ok hotel
The weather and staff were very good as was the pool . The breakfast was adequate. The rooms require a complete upgrade . The first room they gave us was like going back to the 70's and was located a long distance from the pool area . We were then transfered to a lower floor which was like something from the 90's . The shower stand had perished but we managed There are no lifts so not good for people with impairments.
Stayed 4 nights in Sep 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel property is beautiful and conveniently located to the beaches, shopping and restaurants. There is no elevator and if you are on the top floor it can be very inconvenient trying to bring your luggage up/down. There was no phone in our room either. Parking is limited so if you didn't get a space you would have to go across the street in a dirt parking lot used for the beach. The morning breakfast served could be better. More variety and better options. It was ok but could use some revamping. The pool and grounds beautiful! The hotel restaurant/bar onsite had good food/drinks.
Stayed 7 nights in Jul 2023

8/10 Good

Dimitrios

Liked: Cleanliness, staff & service
Stay in Lassi
Property was in a great location. Close to beaches and restaurants. The property however was a bit run down.
Stayed 7 nights in Aug 2022

6/10 Okay

Irene

Traveled with family
Stayed 4 nights in Aug 2022

8/10 Good

Grace

Liked: Staff & service
Basic room but good pool& location
Our stay at Princess Hotel was ideal for a pool/beach getaway. The room was very basic but the pool and location made up for it.
Stayed 4 nights in Aug 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were Just lovely and very helpful booked transport for me and a boat trip which was the highlight of my vacation. Would definitely return!
Stayed 5 nights in Jul 2022

8/10 Good

Keith

Liked: Cleanliness, staff & service
The staff were great lovely two day stay beds were so comfy .drinks could be cheaper then more people might use bar a lot if sunbeds were broken and pool was a weird colour.just a few things need fixing then would be amazing .
Stayed 2 nights in Jul 2022

10/10 Excellent

Aristea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for access to some of the best beaches, the capital and buses. Lots of good restaurants, shops and supermarkets. The staff all lovely, especially Marina and Cally. Both were really friendly, welcoming and helpful, accommodating every need and query promptly.
Stayed 6 nights in Jun 2022

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in May 2022

8/10 Good

Kaye

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Wonderful stay at Princess Hotel! The staff was tops!
Stayed 3 nights in Sep 2021
Response from PRINCESS HOTEL TEAM on Sep 24, 2021
Dear Kaye, Thank you very much for taking the time to share your review. It was a pleasure to have you staying with us and we are pleased to learn you had such a lovely time at Princess Hotel. We look forward to welcoming you back with us soon! Kind Regards,

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really lovely hotel
Loved everything about this hotel lovely breakfast each morning sat by the pool pool was great staff all friendly Would definitely book this again
Stayed 3 nights in Aug 2021
Response from PRINCESS HOTEL TEAM on Sep 24, 2021
Dear Arlene, Thank you for your review. We are absolutely delighted to hear that you have thoroughly enjoyed your stay at Princess Hotel. We look forward to welcoming you back with us soon! Kind Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here! Everyone was so kind and welcoming! We loved the family who owns the hotel and everyone who worked there! We felt like we were a part of the family and will never forget our time here, nor the people we met. We will definitely be back!!! :)
Stayed 5 nights in Jul 2021
Response from PRINCESS HOTEL TEAM on Jul 27, 2021
Dear Guest, Thank you for your review and your lovely comments after your recent stay with us! We are absolutely delighted to hear that you have thoroughly enjoyed your stay at Princess Hotel. It is also pleasing to know that our facilities & services met your standards. We look forward to welcoming you back with us soon! Kind Regards, Princess Hotel Team

10/10 Excellent

Chris, UK

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel was run impeccably under the circumstances, the staff were excellent and helpful, room was great and so was the hotel in general
Stayed 7 nights in Sep 2020
Response from PRINCESS HOTEL TEAM on Oct 1, 2020
Dear Chris, Thank you for your review and your lovely comments after your recent stay with us! For us is always so pleasing to know that our facilities & services met your standards. Looking forward to welcoming you back with us soon! Kind Regards, Princess Hotel Team

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very very friendly 2 rooms uncomfortable beds 1 room v v comfortable bed can’t fault staff
Stayed 1 night in Sep 2020
Response from PRINCESS HOTEL TEAM on Sep 29, 2020
Dear Kenneth, We would like to thank you for sharing your experience at Princess Hotel with your kind comments. Your remarks will be seriously taken into consideration. We hope that we will have the chance to welcome you again! Kind Regards, Princess Hotel Team

10/10 Excellent

Tim, Manchester UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable. Great breakfast. Lovely staff. Very clean and taking full anti corvid precautions.
Stayed 1 night in Sep 2020
Response from PRINCESS HOTEL TEAM on Sep 16, 2020
Dear Tim, Thank you for your review and your lovely comments after your recent stay with us! It is important for us to have such a great feedback from our guests. We look forward to welcoming you back with us soon! Kind Regards, Princess Hotel Team

8/10 Good

Tatjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
My husband and I had a very pleasant stay at this hotel. The hotel has a pool and is well positioned just across one of the most beautiful beaches in Kefalonia. Short car ride to city center of Argostoli. The property has a dining venue/bar and is also in proximity of other restaurants. Friendly staff are always going an extra mile to make your stay comfortable. The only suggestion we got is that the rooms would need a bit of refurbishment. We will be defo return back.
Stayed 3 nights in Aug 2020
Response from PRINCESS HOTEL TEAM on Sep 4, 2020
Dear Tatjana, Thank you for your review and for expressing such kind comments. We are delighted that you enjoyed your stay with us. Also we would like to thank you for your useful recommendations which we have seriously taken into consideration. Looking forward to welcoming you again! Kind Regards, Princess Hotel Team

6/10 Okay

Leslie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hate giving bad reviews because the kefalonian people are so nice ..the grounds of the hotel are beautiful unfortunately the rooms not so very very dated the bed was terrible so noisy and the noise just travels through the whole hotel is like a tuning fork the pool really needs sorting out chunks of the pool floorcoming away and bits of blue paint floating about... lovely grounds lovely people just needs some money spending on the rooms
Stayed 3 nights in Aug 2020
Response from PRINCESS HOTEL TEAM on Aug 30, 2020
Dear Lesslie, Thank you for your online review of Princess Hotel after your recent stay and for your kind words for Kefalonian people. We feel sorry to hear that you have faced inconvenient moments in our property. We will definitely look through your statement in order to give proper and permanent solutions. We wish you the best. Kind Regards, Princess Hotel Team

10/10 Excellent

Tacitah, Uk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with friendly staff in idea location for beach and main strip. Good value for money.
Stayed 2 nights in Aug 2020
Response from PRINCESS HOTEL TEAM on Aug 6, 2020
Dear Mr. Tacitah, Thank you very much for taking the time to share your review. It was a pleasure to have you staying with us and we are pleased to learn you had such a lovely time at Princess Hotel. We look forward to welcoming you again. Kind Regards, Princess Hotel Team

4/10 Poor

CHRISTOPHER

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
We were only staying one night and arrived after a late flight. We emailed in advance and the hotel made sure someone was available to show us to our room. From this aspect the service was good. This is when it went downhill. Firstly after first flush of the toilet it constantly run making it difficult to go to sleep. Unfortunately the reception was closed and there was no information in the room to telephone anyone otherwise we would have demanded a different room. To make matters worse a very large bug came into our room (cockroach?) which we managed to kill! The actual room and hotel were extremely clean (although bathroom was in disrepair) so it was surprising that there was such infestation. The hotel is just opposite a nice beach and close to restaurants in Lassi so is well positioned. It was the first day the hotel had opened following closure due to Covid 19 so with the late arrival we may have been unlucky?
Stayed 1 night in Jul 2020
Response from PRINCESS HOTEL TEAM on Aug 6, 2020
Dear Mr. Christopher, Thank you for your online review of Princess Hotel after your recent stay. We sincerely regret to learn that we have not been able to meet your expectations. We are fully aware that the road to improving our services never ends. We remain at your disposal for any additional information you may require. Kind Regards, Princess Hotel Team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice friendly hotel staff great. Very clean and close beach restaurants shops etc
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean with a good pool area. Downside was very small room, miniscule balcony and tiny 1/2 bath. We asked for several days to be moved to a bigger room with a decent sized balcony (one that we could actually sit out on), but the hotel was full. Most of the rooms are bigger, with bigger balconies so I guess we were unlucky. The hotel had confirmed to me before arrival in an email that we would have a bath so I was very dissapointed with the 1/2 bath that was provided. There are a lot of stairs if you end up on the top floor like we did. We would stay again if they could guarantee a larger room, larger balcony and a bath.
Stayed 7 nights in Sep 2019

10/10 Excellent

Ianfeasey, Leatherhead

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay. Staff are so friendly and the place is really clean. Breakfast was good though you need to get down early to get it fresh. Not horrible though and a nice selection of foods. Dinner was great. We went with our 2 children 2 and 7. They loved the princess hotel. The staff made our stay very pleasant. Amazing beach across the road and good restaurants on the same road.
Stayed 14 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Hotel was clean and in good location however we didn’t like the fact that we had to pay for our own pool towels per day
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing! Love atmosphere. Especially loved the bar tender Dimitris who showed us an amazing time and was great company :) Capo was also extremely helpful and kind. Overall wonderful experience and we wish we did not have to leave. Thank you! Shanna
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked - pool , cleanliness of room, staff, location , lunch food and daily special’s, reasonably priced bar and food Disliked - pool toilets need an an entire overhaul. Usual orange juice gripe ie powdered, breakfast selection and quality could be better, balcony for room 46 is insufficient but useable. It’s in front of the front door and not via french doors accessed internally
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
it was in a good location , bed was comfy, but the breakfasts wasn't that good really. choice was limited.
Stayed 7 nights in May 2019

6/10 Okay

Cathy, Queensland, Australia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Close to a beautiful beach and many restaurants. Nice pool, there is a charge for beach towels.
Stayed 4 nights in Aug 2018

8/10 Good

Teresa, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, excellent staff, very clean pool and bar area.
Stayed 2 nights in Aug 2018

4/10 Poor

Guilherme

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frustrated with its room.
The room isn't like in the website… Bathroom is small and the bath tub/shower is super uncomfortable.
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated hotel
Staff was friendly but rooms were old and outdated, breakfast was poor. The hotel charges you for renting/using a safe and for renting pool towels. Would not go back.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family and couples great location close to beach and restaurants
Stayed 2 nights in Jul 2018

6/10 Okay

Sonya, High Point, NC

Liked: Staff & service
Location was great, right across the street from a great beach and within walking distance to all the shops and restaurants in Lassi. Room was outdated and the beds were hard.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Staff & service
Good location for beach.
Nice hotel. Very good breakfast. Swimming pool pleasant although hotel should stop people putting towels on the sunbeds and leaving them for hours! Very helpful staff.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, just right gor what we wanted
Stayed 4 nights in Aug 2017

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not what I expected at all !
The hotel is dated .. Rooms are small , shower even smaller .. TV does not work most of the time ( poor reception ) no wifi in the room only reception and pool area. When I rang hotel.com and ask for their help in finding another hotel I got a very poor service !

6/10 Okay

Wendy, Surrey

Liked: Cleanliness, staff & service
Disliked: Room comfort
Child friendly family hotel
pleasant and relaxed atmosphere, 150 yards from the beach, do not pay for seaview rooms as no real sea view. food ok - staff very helpful and sweet, very secure and comfortable. Good swimming pool area with close bar. Near to the road but not noisy.

10/10 Excellent

john, newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hoop re-alignments
hotel fab,very friendly people,breakfast.

6/10 Okay

Verified traveler

Disliked: Room comfort

4/10 Poor

Martin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very beautiful pool, and… that’s it. Cheap rooms, poor wifi, really mid breakfast, if you’re staying at this hotel, you’ll want to be out of your room as much as you can (which can be appealing I guess)
Stayed 3 nights in Sep 2023
Response from Denice on Sep 25, 2023
Dear Martin,We are truly very sorry to have disappointed you and were unable to meet your expectations of accommodation on your recent visit to our beautiful island of Kefalonia.Please keep in mind that we are a 3 star hotel and even so, we genuinely try to do our best to offer a good standard to all of our guests. Also, we have a newly refurbished pool and surrounding area and indeed our hotel rooms are next in line for a complete state of the art renovation. We hope you will give us another chance to experience all that we have in store and make it up to you!Princess hotel Management

8/10 Good

Dimitra

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rummet var bra, rymligt och rent med liten balkong med underbar utsikt över havet och solnedgången. Pool finns på hotellet där solstolarna ofta redan var reserverade av gäster som lagt ut handdukar i förväg så där hade man aldrig en chans att få plats. Frukosten som ingick var under kritik då det titt som tätt inte fanns något kvar av det som skulle finnas samt service gällande lite flexibelt av exempelvis övrigt kaffealternativ gavs ej, kaffet var inte gott. Personalen som jobbade var hjälpsam men inte mer trevliga än absolut nödvändigt, sa aldrig hej när man gick förbi receptionen exempelvis och personalen som jobbade vid frukosten var väldigt griniga och klagade på det mesta (för den som även förstår grekiska). Hotellet låg bra till precis mitt emot stranden Makris Galos som är toppen, finns även en del restauranger att välja på i området. Buss går precis utanför hotellet till Argostoli stad där det största nattlivet finns och taximöjligheter finns självklart också då bussen går rätt sällan.
Stayed 8 nights in Jul 2022

6/10 Okay

Pietro

Traveled with group
La struttura è bella ha bisogno di una svecchiata . Principalmente le aree comuni sporche . Colazione mediocre poca scelta
Stayed 6 nights in Aug 2022

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service
Hotel bonito, quarto grande e confortável, piscina agradável. Porém a quantidade de escadas para os quartos, sem elevador para levar as malas foram cansativos e desanimadores. Recepcionistas muito simpáticas, mas na piscina a atendente (mulher) foi grossa e sem paciência no início. Pagamos por 2 diárias porque nosso vôo era tarde da noite e não nos ofertaram uma negociação para late check out. Eu não votaria a esse hotel que fica muito bem localizado, porém a praia em frente é cara e o serviço péssimo.
Stayed 2 nights in Jul 2022

8/10 Good

ILARIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bella struttura esternamente e negli spazi comuni. Le camere sono vecchie e da ristrutturare.
Stayed 8 nights in Jul 2022

10/10 Excellent

Carvalho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2021

8/10 Good

PASCHALIS ALEXANDROS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Εξυπηρετικό προσωπικό, πολύ καλή πισίνα, βολική τοποθεσία κοντά στο Αργοστόλι. Πρόβλημα η απόσταση του δωματίου από την είσοδο, ειδικά η μεταφορά αποσκευών στην ανηφοριά είναι μαρτύριο.
Stayed 4 nights in Aug 2021
Response from PRINCESS HOTEL TEAM on Aug 15, 2021
Σας ευχαριστούμε για το χρόνο που αφιερώσατε για να εκφράσετε τη γνώμη σας και τα ευγενικά σας σχόλια για το Princess Hotel. Κατανοούμε ότι είναι δύσκολη η μεταφορά των αποσκευών, γι' αυτό και παρέχεται δωρεάν η αντίστοιχη υπηρεσία από το ξενοδοχείο μας. Θα περιμένουμε και θα χαρούμε πολύ να σας φιλοξενήσουμε ξανά σύντομα στο μέλλον.

10/10 Excellent

Salvatore, Napoli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima location e impeccabile attenzione della struttura per i clienti
Stayed 5 nights in Aug 2020
Response from PRINCESS HOTEL TEAM on Aug 26, 2020
Thank you for your review and your lovely comments after your recent stay with us! Kind Regards, Princess Hotel Team