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Reviews of Hotel Keilir by Reykjavik Keflavik Airport

3 out of 5
Hotel Keilir by Reykjavik Keflavik Airport
Hafnargata 37, Reykjanesbær

Reviews

7.2

Good

Rating 10 - Excellent. 164 out of 655 reviews" "
Rating 8 - Good. 202 out of 655 reviews" "
Rating 6 - Okay. 147 out of 655 reviews" "
Rating 4 - Poor. 82 out of 655 reviews" "
Rating 2 - Terrible. 60 out of 655 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Anita

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The manager needs some lessons in customer service. Usually it is good manners to greet new people with politeness and/or at least pretend to be mildly happy to see customers come in. Her attitude was in direct contrast to my expectations about hospitality in Iceland.
Stayed 1 night in Sep 2023

2/10 Terrible

Cody

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the price very rundown, and no discount received on stay for building being out of hot water
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
My room had a beautiful view

2/10 Terrible

Colbey

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd asked for a quiet room but instead was across the street from a VERY noisy pub & got almost no sleep. The shower didn't work. The breakfast buffet consisted of cold cuts & juice boxes.
Stayed 1 night in Oct 2023

10/10 Excellent

christy

Liked: Cleanliness, staff & service, property conditions & facilities
i had such a wonderful time at this hotel. the staff folks were lovely and always there to chat about any needs. they even told us they would come to the pub across the street and let us know if the northern lights were visible on those nights. which they were and it was a beautiful location to see them with the ocean just behind the hotel. also really love the pub across the street, such nice folks all around that area. i'll be coming back yearly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so personable and welcoming and we loved our view of the water
Stayed 1 night in Oct 2023

6/10 Okay

Jory

Liked: Cleanliness, property conditions & facilities
A Cold Setback Surprise
My flight was late in coming in, and though I phoned early for a pick up no one was there to meet me so paid another cab driver for the 3 mile ride. The woman who received me was not to pleased with my condition-had a congestion and no mask, was cold (wearing shorts for England was in a heatwave when I left), the room had two beds only one was covered with a airy pillow. The room faced the ocean and it was gale force winds. One of my windows would not shut and had to keep the curtains closed making the room not any warmer. I was a flight up and too tired to go downstairs. Breakfast was flimsy. For the cost of my stay I am surprised how thrifty the details were. It is in a prime location but not satisfying for my needs. I explained my condition before I left and cab free back to the airport. I am sure there were better rooms and better conveniences I was the unlucky one. I will not return to this location. My personal view but doesn't have to be for all.
Stayed 1 night in Oct 2023

6/10 Okay

Henry

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a queen bed room and got placed in a small room with three single beds. Very uncomfortable and felt like I was sleeping in college dorm with nothing but three tiny beds. Would like to have a refund. The breakfast was a continental breakfast. The person at the desk and the gentleman taking care of the place were nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect finale to a perfect trip
Our first trip to Iceland was, for lack of a better word: magical! Our stay at Hotel Keilir was the perfect end to an unforgettable journey and recharged us to make the voyage back home. Would recommend to anyone A++
Stayed 1 night in Oct 2023

10/10 Excellent

Kathy DeCillis

Stayed 1 night in Oct 2023

4/10 Poor

Christine, Indialantic

Disliked: Amenities, property conditions & facilities
The website says 24 hour free round trip airport shuttle. They charged me 20 euro for the trip back to the airport and showed me some vague language justifying it that is not easily found. Also, website says there is an elevator, but there's not. I had to lug my bags up 2 flights with no help. Everyone working there has a bad back according to the clerk
Stayed 1 night in Oct 2023

6/10 Okay

Amy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

6/10 Okay

PEYSHAN

Traveled with group
Airport transfer only starts at 5am.
Stayed 1 night in Sep 2023

4/10 Poor

Michael

It was definitely much less quality than the price and pictures would indicate. They only provide you two glasses in the room. No coffee, coffee maker, hot water, tea… anything. It was the most bare bones room we had ever seen. Room was not ready when we got there around 3:30pm (check in was 3pm) and the place was just not in good condition. Definitely needs some repairs. Like other reviews said, they claimed to have an airport shuttle, but don’t tell you that you can only use during the hours of your stay. We had a slight at 5pm, but had to take the shuttle at 12pm because that was our checkout. Also; the “shuttle” just appeared to be an employees car. Not ideal.
Stayed 1 night in Sep 2023

4/10 Poor

Jose

Stayed 2 nights in Sep 2023

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty view and helping and friendly staff
Stayed 1 night in Sep 2023

10/10 Excellent

Abdelhakim

Stayed 1 night in Sep 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and bathrooms. Front desk accommodated for my slightly early arrival/checkin. Jon at the front desk was very helpful and made an effort for good conversation
Stayed 1 night in Sep 2023

10/10 Excellent

Leila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were satisfied with the hotel. The staff was very nice.
Stayed 2 nights in Sep 2023

6/10 Okay

Denise

Stayed 1 night in Sep 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 1 night in Sep 2023

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness
I think most people will be staying here overnight for Keflavik airport. It was OK, and the room was clean and pleasant. For the price paid, breakfast was a little basic, and it would have been nice for hot water to be provided for hot drinks in a more accessible way (i.e., rather than reception staff having to boil a kettle).
Stayed 1 night in Sep 2023

10/10 Excellent

Bobby

Stayed 1 night in Sep 2023

10/10 Excellent

Raquel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient and nice staff
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport hotel
Staff were lovely on reception and in every interaction. Hotel had sea views and close to restaurants. Had shuttle early in morning all on time and close to airport, so would stay again!!
Stayed 1 night in Sep 2023

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in room 102 and the sunrise view from the room window will be unforgettable. The two older staff (male and female) are very professional and kind. Thank-you for picking up my WhatsApp messages. You can go for a quick walk in the morning both left (cliffs and cave house) and right (lighthouse). I loved it!
Stayed 1 night in Sep 2023

2/10 Terrible

C

Disliked: Staff & service, property conditions & facilities, room comfort
Go somewhere else!
Bloody awful. Wouldnt house my dog here. Almost electrocuted myself on a shoddy power plug
Stayed 1 night in Sep 2023

2/10 Terrible

Katerina

Traveled with family
Disliked: Amenities
No airport shuttle . Rude receptionist.
Stayed 1 night in Sep 2023

2/10 Terrible

Jean-Pierre

Stayed 1 night in Sep 2023

6/10 Okay

Shannon

Disliked: Staff & service, amenities
My room did not look like the pictures-I saw other rooms that were being cleaned and they did, so I think some of the rooms just haven’t been updated. The bathroom had a strong mildew smell but looked clean. The hotel does not offer round trip free shuttle transportation as advertised. After arriving in Keflavik I took the free shuttle to the hotel, the morning staff was very kind and though my room was not ready for check in yet I was able to leave my luggage in the lobby. After realizing I could get a bus to reykjavík from the airport I returned to the airport by taxi (3,000 ISK) to spend the day in reykjavík. Once arriving again at the airport later that night I called the front desk to explain my situation and see if I could return to the hotel by shuttle- I was told I could but not given an estimated time on the arrival of the shuttle. When the shuttle arrived 45 minutes later, I returned to the hotel to check in and the woman who was working was very rude and told me I would be charged an additional 2,000 ISK for taking the shuttle again as only one shuttle trip was included in the stay, though I was not told this on the phone. Later, I left a review rating my check-in poorly as I felt that the front desk staff was very inhospitable. Leaving my room later on in, same woman at the front desk informed me she had seen my review & said she was not charging me & raised her voice telling me I needed to change my review. Very unprofessional. Would not recommend staying here.
Stayed 1 night in Sep 2023

10/10 Excellent

Moira

Stayed 1 night in Aug 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great location, reasonable price, good breakfast!
Stayed 1 night in Jul 2023

6/10 Okay

Diana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Karin

Stayed 1 night in Aug 2023

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was fine as is the hotel Not 5 star but descent enough
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location. Walk down to the giants cave along the shore by the marina
Stayed 1 night in Aug 2023

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay here! The room had an amazing view of the ocean. The staff was friendly and accommodating. They put in extra effort to make sure my stay in Iceland was a memorable one!
Stayed 2 nights in Aug 2023
Response from Lisa Front Desk on Aug 12, 2023
Dear Keith,Thanks for your kind words.Hotel Keilir staff

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was as advertised, staff was super friendly and helpful, restaurant right across the street.
Stayed 1 night in Aug 2023

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel, great views of seaside. Decor simple and a bit dated, no elevator which was not problematic for us but might be for others. Nice pricing. The biggest negative was noise; slamming doors and other people’s bathroom activities echo through the place. Reasonable breakfast offerings. Main Street of Keflavik has many nice shipping and dining options. Movie theater next door. Bus 55 to Rekjavik can be accessed about 8-9 blocks away, for 1/10 the fee of a taxi.
Stayed 2 nights in Jul 2023

8/10 Good

Emmanuelle

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Deborah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable convenient hotel ..we stayed the night before going home, it was close to airport and car rentals and gas stations. Many dining options…we had really good Italian and Syrian food…cute ice cream shop. Can walk to lots of food options (some open late) and the Troll house! Very basic accommodation but really all you need just to get some rest before or after flying. There was a breakfast avail for purchase bit we had to just get going so we did not try it. This was also close to Blue Lagoon..we did that after checking in, as our last activity as it is also in the area of the airport.
Stayed 1 night in Jul 2023

8/10 Good

Stephanie, montclair

Liked: Cleanliness, staff & service, property conditions & facilities
Just what we needed between flights. Quiet calm, zzzzzz. The night staff was quite a character of a gentleman. I found him amusing and endearing when he mustered “what do you want?” Upon our arrival.
Stayed 1 night in Jul 2023

2/10 Terrible

Jaromir

Traveled with family
Disliked: Staff & service, amenities
The place is in close proximity to the airport, but that is the only upside. It is clean, but the building is run down, and the walls are super thin so you can hear your neighbors, their bathroom, people in corridor etc. There is some false advertising as well. Our “family room” had 3 beds so close together that you could pass between them only sideways, 1 chair, and nothing else. The bathroom was obnoxiously industrial. They promised us complimentary transportation to airport then charged us 40 bucks. I would not recommend this hotel, not even for one night.
Stayed 1 night in Jul 2023

8/10 Good

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2023

6/10 Okay

Wendy

Stayed 1 night in Jul 2023

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff that were very accommodating, Great breakfast included and free quick ride to the airport. Downtown location makes it easy to find and easy for dinning and shopping options. Would highly recommend
Stayed 1 night in Jul 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice quiet place away from the bustle of the city. The room faced the ocean, beautiful. It was 5-10 minutes from the airport. We rented a vehicle so we could drive the Golden Circle. If you are spending most of your stay in Reykjavik, you should consider booking a room in the city as it takes 40-50 minutes to drive. Really enjoyed Keiler Hotel, especially the kind staff.
Stayed 2 nights in Jul 2023

8/10 Good

Robert

Stayed 1 night in Jul 2023

8/10 Good

Karl

Stayed 1 night in Jul 2023