My room did not look like the pictures-I saw other rooms that were being cleaned and they did, so I think some of the rooms just haven’t been updated. The bathroom had a strong mildew smell but looked clean. The hotel does not offer round trip free shuttle transportation as advertised. After arriving in Keflavik I took the free shuttle to the hotel, the morning staff was very kind and though my room was not ready for check in yet I was able to leave my luggage in the lobby. After realizing I could get a bus to reykjavík from the airport I returned to the airport by taxi (3,000 ISK) to spend the day in reykjavík. Once arriving again at the airport later that night I called the front desk to explain my situation and see if I could return to the hotel by shuttle- I was told I could but not given an estimated time on the arrival of the shuttle. When the shuttle arrived 45 minutes later, I returned to the hotel to check in and the woman who was working was very rude and told me I would be charged an additional 2,000 ISK for taking the shuttle again as only one shuttle trip was included in the stay, though I was not told this on the phone. Later, I left a review rating my check-in poorly as I felt that the front desk staff was very inhospitable. Leaving my room later on in, same woman at the front desk informed me she had seen my review & said she was not charging me & raised her voice telling me I needed to change my review. Very unprofessional. Would not recommend staying here.