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Reviews of Best Western Premier Keizer/Salem Hotel

3 out of 5
Best Western Premier Keizer/Salem Hotel
5188 Wittenberg Lane Ne, Keizer, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 339 out of 540 reviews" "
Rating 8 - Good. 124 out of 540 reviews" "
Rating 6 - Okay. 48 out of 540 reviews" "
Rating 4 - Poor. 16 out of 540 reviews" "
Rating 2 - Terrible. 13 out of 540 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Heather, Front desk on Apr 18, 2024
Hi Daniel, Thank you so much for your positive review.We hope you stay with us again in the future!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, clean quiet and friendly staff.
Stayed 1 night in Apr 2024
Response from Colton Hiebert on Apr 4, 2024
Thank you for your positive review Chris.

8/10 Good

Brian

Business traveler, Traveled with partner
Close to everything food , drinks, walking
Stayed 4 nights in Mar 2024
Response from Colton Hiebert on Apr 4, 2024
Thank you for your positive review Brian.

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The time we were there was pretty short but it was very comfortable. The mattress was very nice and the breakfast gave us a good start to the day. We'll be back.
Stayed 1 night in Mar 2024
Response from Front Desk Agent- Brandi on Apr 2, 2024
Hello Jim, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

8/10 Good

Aisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Keizer Station shopping and lots of dining options. Clean, safe, and updated property. Huge parking lot. Front drsk was super friendly and nice at check in and check out. Brealfast ended too early and we didn't get to have breakfast. Lawn mowing/leaf blowing started eay too early in the morning! Not very happy about being woken up at 8am to leaf blowers. Can you at least wait til 9?? TV had sound but no picture on the morning of check-out which was a bummer. Guests upstaurs from our room was stomping around at 1am...wish these hotel floors were soundproof.
Stayed 1 night in Mar 2024
Response from Colton Hiebert on Apr 4, 2024
Thank you for your positive review Aisha. I will absolutely look into the areas of concern you mentioned and attempt to find a solution.

10/10 Excellent

Eric

Traveled with family
Liked: Staff & service, property conditions & facilities
Great place to stay while in the Salem, OR area!
Stayed 7 nights in Mar 2024
Response from Colton Hiebert on Mar 27, 2024
Thank you for your positive review. We hope to see you again in the future!

10/10 Excellent

Laurel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, very clean room.
Stayed 1 night in Mar 2024
Response from Front Desk Agent, Brandi on Mar 24, 2024
Hello Laurel, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

4/10 Poor

Kathren, REDMOND

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Lots of plumbing issues and other maintenance challenges in my room. I ended up leaving early even though I couldn’t receive a refund for early departure.
Stayed 4 nights in Mar 2024
Response from Colton Hiebert on Mar 18, 2024
I am so sorry to hear that your stay was less than satisfactory. I will make sure my maintenance team gets into this room and makes the repairs needed. We hope to see you again in the future to provide you with a much better experience.

10/10 Excellent

broc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Colton Hiebert on Mar 18, 2024
Thank you Broc for your positive review.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great
Stayed 3 nights in Mar 2024
Response from Front Desk Agent- Brandi on Mar 17, 2024
Hello Jane, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Wilson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
worked out great for my employees out of town
Stayed 4 nights in Feb 2024
Response from Front Desk Agent, Brandi on Mar 12, 2024
Hello Wilson, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Cheyenne

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel in a good area with plenty of parking and a great gym! But our room smelled like perfume over cigarette smoke and staff was hit and miss, really nice evening worker when I checked in but a couple other times I needed things from the desk and no one was round for 10 minutes, I finally had to give up waiting without being helped.
Stayed 3 nights in Mar 2024
Response from Colton Hiebert on Mar 11, 2024
Thank you, Cheyenne, for your review. I value all guest feedback. I am glad you enjoyed your stay. I apologize about the smell in your room and lack of an available front desk agent. I will definitely look into both of these issues in order to resolve them in the future for you or any other guest.

10/10 Excellent

Sky

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a mistake in booking and they really made us comfortable and were very accommodating.
Stayed 4 nights in Feb 2024
Response from Front Desk Agent- Brandi on Mar 5, 2024
Hello Sky, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the shower and the spacious of the room.
Stayed 1 night in Jan 2024
Response from BWP Front Desk on Mar 2, 2024
Thanks for the feedback Christina!We are very glad to hear that you were happy with your room!We hope to get the chance to see you again the next time you are in the area.Best of wishes until then!

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Colton Hiebert on Mar 20, 2024
Thank you for your review!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 1, 2024
Hey Kimberly!Thanks so much for the great review! We hope to see you again sometime!

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was quick and the young lady was friendly and efficient. The room was clean and spacious and the bed was very comfortable. A good, hot breakfast was supplied, a great start to the day. One note, I've never seen a suite with two TVs, one on either side of the partition, about 11' apart. We didn't use both but it was unique. I'm sure we'll be back again.
Stayed 1 night in Feb 2024
Response from Front Desk Agent, Brandi on Feb 28, 2024
Hello Jim, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

4/10 Poor

Cheyenne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mike Brown GM on Feb 27, 2024
Hello Cheyenne. I see we did not meet your expectations during your stay. I would greatly appreciate it if you could let me know what went wrong. We take great pride in taking care of our guests and want to see what we could do to make it better. Please call me if you would.

10/10 Excellent

Rozanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Agent, Brandi on Feb 28, 2024
Hello Rozanne, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

6/10 Okay

Bethany

Stayed 2 nights in Feb 2024
Response from Colton Hiebert on Mar 20, 2024
Thank you for your review!

10/10 Excellent

Jessica and Jeff

Traveled with family
The gal that checked us in was absolutely amazing!!
Stayed 1 night in Feb 2024
Response from Front Desk Agent, Brandi on Feb 28, 2024
Hello Jessica and Jeff, Thank you so much for taking your time to leave us/myself a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice updated property , pleasant staff. However, Expedia charged me incorrectly, added a tax/fee in addition to price that was to already the fees were to be included
Stayed 1 night in Feb 2024
Response from BWP Front Desk on Feb 24, 2024
Hello Catherine! We appreciate your feedback! On behalf of the staff here at the Best Western Premier Keizer/Salem, we are all are very glad to hear that you enjoyed your stay with us! The staff here take pride in assuring that every guest we have, receives the best service possible!We are very sorry to find out about your pricing issues with Expedia, but hope that you wont hesitate to come back and see us the next time you're in the area!We look forward to seeing you again.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk was honestly so sweet. I made a mistake and booked a room with a king bed instead of a queen and they were full so we had to make do but you would think that she was the one who messed up. She went above and beyond and it was very much appreciated.
Stayed 1 night in Feb 2024
Response from Front Desk Agent, Brandi on Feb 20, 2024
Hello Tiffany, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Kim

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and responsive and helpful!!! Hotel room was excellent, quiet and very Clean!! Area/neighborhood was safe. Breakfast/ coffee was great !!!
Stayed 4 nights in Dec 2023
Response from Front Desk Agent, Brandi on Feb 18, 2024
Hello Kim, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Giselle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff was amazing and helpfull.
Stayed 1 night in Feb 2024
Response from Front Desk Agent, Brandi on Feb 12, 2024
Hello Giselle, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Agent, Brandi on Feb 6, 2024
Hello Les, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

James

Traveled with family
This was a well run hotel. We as a couple were very pleased with our two night stay. Thank you!
Stayed 2 nights in Jan 2024
Response from Front Desk Agent, Brandi on Feb 4, 2024
Hello James, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Scottie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and remodeled
Stayed 1 night in Jan 2024
Response from Front Desk Agent, Brandi on Feb 4, 2024
Hello Scottie, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Mmm
Stayed 1 night in Dec 2023
Response from Front Desk Agent, Brandi on Jan 27, 2024
Hello John, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

8/10 Good

Mitchell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BWP Front Desk on Jan 22, 2024
Hello Mitchell, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Min

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EV Charging Station - though only one. I lucked out and was able to charge. Brandy had a lot on her plate being the only front desk staff at the time of my check-in. But she was courteous and professional. I enjoyed my short interaction with her. She deserves a bonus
Stayed 1 night in Jan 2024
Response from Front Desk Agent, Brandi on Jan 21, 2024
Hello Min, Thank You so much for leaving me/us a great review! We definitely try our best to make your stay with us as comfortable and easy as possible! We hope to see you again on your next trip! Safe Travels home!

8/10 Good

Susan

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities
Very convenient for I5 in ice storm. Clean and quiet rooms, close to shopping and restaurants. Great pool, hot tub, fitness rooms. Very large rooms so good for 2 plus dog. Great breakfast. Only negative was lack of wifi in bedroom, fine in lobby and if you stood outside bedroom door, not very handy. Staff seem aware of problem and supposed to be getting fixed.
Stayed 1 night in Jan 2024
Response from Front Desk Agent, Brandi on Jan 21, 2024
Hello Susan, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

8/10 Good

Brian

Business traveler
Really in joyed my stay with you guys thanks
Stayed 6 nights in Jan 2024
Response from Front Desk Agent, Brandi on Jan 15, 2024
Hello Brian, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got this hotel for a,friend and he loved it!
Stayed 1 night in Jan 2024
Response from Front Desk Agent, Brandi on Jan 15, 2024
Hello Sandra, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet - nice facility
Stayed 1 night in Dec 2023
Response from Front Desk Agent, Brandi on Jan 15, 2024
Hello Thomas, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

8/10 Good

Valentin

Liked: Cleanliness, amenities
Perfect place for an overnight stay on the way to final destination.
Stayed 1 night in Jan 2024
Response from Front Desk Agent, Brandi on Jan 15, 2024
Hello Valentin, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Janice

Stayed 1 night in Jan 2024
Response from Front Desk Agent, Brandi on Jan 15, 2024
Hello Janice, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

8/10 Good

Kimberly

Stayed 1 night in Dec 2023
Response from Front Desk Agent, Brandi on Jan 22, 2024
Hello Kimberly, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

yimlin

Stayed 1 night in Dec 2023
Response from Front Desk Agent, Brandi on Jan 21, 2024
Hello Yimlin, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Maria V

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay here staff was friendly and went out if their way to make my stay welcoming.
Stayed 3 nights in Dec 2023
Response from Front Desk Agent, Brandi on Jan 7, 2024
Hello Maria, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Cal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room. Friendly staff. Great breakfast. We travel through Salem often and this hotel will be our go-to choice. First rate!
Stayed 1 night in Dec 2023
Response from BWP Front Desk on Jan 7, 2024
Hello Cal, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

8/10 Good

Nicole, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
A solid, standard hotel. I've stayed here a few times when visiting. Will likely continue. Occasionally, the room hasn't been ready on time, but the staff is really good about it. It's usually quiet, unless a bunch of children are staying there.
Stayed 2 nights in Dec 2023
Response from BWP Front Desk on Jan 7, 2024
Hello Nicole, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

8/10 Good

Janice

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from BWP Front Desk on Jan 7, 2024
Hello Janice, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from BWP Front Desk on Jan 7, 2024
Hello Barbara, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salem trip
Great area, safe to walk around even at night.
Stayed 3 nights in Dec 2023
Response from BWP Front Desk on Jan 7, 2024
Hello Susan, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service
Decent property not fabulous
Older property with noisy ac, no coffee at the time of stay, no internet which is no big deal however very clean!
Stayed 1 night in Dec 2023
Response from Mike on Dec 27, 2023
I am sorry about the issues. I will personally look into ac. I am sorry about the internet and coffee is fixed. Please come see us again.

10/10 Excellent

Eugene, ASPEN

Stayed 3 nights in Dec 2023
Response from Front Desk Agent, Brandi on Jan 7, 2024
Hello Eugene, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

4/10 Poor

Hafsah

Traveled with family and small children
Disliked: Property conditions & facilities
Sink in room 224 did not have hot water. Maintenance said they couldn't do anything about it and they weren't able to move us to a different room. Very accommodating.
Stayed 1 night in Dec 2023
Response from Mike on Dec 27, 2023
I am sorry about the issue in your room. I am having someone come and look into this. We hope to see you again in the future.

10/10 Excellent

ADAM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dogs and Charging. Loved it.
The room was comfortable, breakfast was good, and best of all they had an EV charger which was the reason we booked here. They should expand to more chargers but otherwise we lucked out!
Stayed 1 night in Dec 2023
Response from Mike on Dec 27, 2023
I am so glad you enjoyed your stay with us. We love our pets and are looking forward to seeing you again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was so clean and comfortable The front desk manager Mandy was amazing, so helpful and friendly
Stayed 1 night in Dec 2023
Response from Mike on Dec 27, 2023
Thank you for your great review. Mandi is awesome. Please come and see us again.