Ratings based on 1,030 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 22, 2018
Close to downtown & many restaurants within a block. Great breakfast, friendly staff.
5 out of 5
by A verified traveler

Posted May 17, 2018
Comment from Hotel Management
May 20, 2018 by chantal, front desk, Hotel Management
Hi there! Thank you so much for your review! We are so glad you enjoyed your stay, and we hope to see you come back again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2018
Older rooms but clean. Friendly staff and awesome location.
Comment from Hotel Management
May 14, 2018 by Kaileigh, Hotel Management
Thank you for this valuable feedback. I am very happy to hear that our team was friendly and that our location met your needs. I am also happy to report that the last of our un-renovated rooms will be renovated and updated this coming fall. I hope we will see you again so you can see the changes we are making. Thanks, Kaileigh
4 out of 5
by A verified traveler

Posted May 8, 2018
Comment from Hotel Management
May 14, 2018 by Chantal, Hotel Management
Hi there! Thank you for your review! I hope you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very happy with our room and the hotel!

Posted Apr 30, 2018
Stayed two nights. Our room was more than we expected! Very enjoyable!
Comment from Hotel Management
May 1, 2018 by Kaileigh, Hotel Management
Thank you so much for sharing this great feedback with us. I am so very pleased to hear what a great time you had during your stay. I hope you will think of us again the next time you are coming to Kelowna as we look forward to seeing you again. Thanks, Kaileigh
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything we needed

Posted Apr 30, 2018
Comfortable, clean and quiet (despite being completely sold out for the weekend)
Comment from Hotel Management
May 1, 2018 by Kaileigh, Hotel Management
Thank you so much for this wonderful review! I am absolutely thrilled we were able to offer you such a great experience despite it being such a busy weekend. I very much hope we will have the pleasure of welcoming you back again soon. Thanks again, Kaileigh
3 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna

Posted Apr 22, 2018
Bit noisy. Room was on Hwy 97 side and bear the stairs.
Comment from Hotel Management
Apr 23, 2018 by Kaileigh, Hotel Management
Thanks for this valuable feedback. We are located right in the heart of Kelowna so we can have some traffic noise from the busy highway nearby, but if you request a room farther away from the highway we are more than happy to oblige for your next stay. I hope we will see you again soon. Thanks again, Kaileigh
3 out of 5
by A verified traveler from VANCOUVER BC

ACCESSIBLE TO TRANSPORTATION AND SHOPPING MALLS

Posted Apr 19, 2018
Pros: ACCESSIBILITY TO PUBLIC TRANSPORTATION, MALLS, PARKS, RESTAURANTS AND STORES.
Cons: HAVE STAFF WHO ARE CHEERFRUL, FRIENDLY, HELPFUL.
Location: IMPRESSIVE
SOME OF THE FRONT DESK CLERKS ARE NOT FRIENDLY AND APPROACHABLE. THEY LOOK GRUMPY. THEY CANNOT EVEN SAY A WORD TO PROMOTE TOURISM IN THE AREA. IT WAS ONLY MANNY AT THE FRONT DESK WHO WAS VERY CHEERFUL, HELPFUL, AND FRIENDLY FOR THE 3 DAYS WE STAYED IN THE ACCENT INN. THE LADY WHO WAS IN-CHARGED OF THE BREAKFAST AREA LOOKS TIRED AND SERIOUS/SAD.
Comment from Hotel Management
Apr 21, 2018 by Kaileigh, Hotel Management
Nancy, Thank you for taking the time to share your feedback. I have to say I am a bit shocked to hear that you found the staff to be less than welcoming. Typically we get amazing feedback regarding the outstanding customer service our team offers to every guest. I will make sure to follow up with the team. I hope that you will return again as I am sure that the rest of our team can wow you as Manny did. Thanks, Kaileigh
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Not luxurious, but the price is right

Posted Apr 17, 2018
Pros: -Cleanliness -located close to restaurants -easy to find -helpful staff -price
Cons: -microwave in room -hot options at breakfast
My son and I stayed at the hotel in mid-April and were very pleased with the facility and with our room. The two double room was small but more than adequate for those traveling to Kelowna if you're not expecting to spend time in the hotel. This hotel is PERFECT if all you want is a clean, relatively quiet place to stay. I am fairly picky about cleanliness and the room certainly met my standards. The small refrigerator was a nice touch and the breakfast was fine. I had been hoping for hot options, but had to make do with pancakes or toast if I wanted something warm. The selection of cereal and yogurt was good, but fruit salad was not a great option...we would have rather seen whole fruit (bananas, apples, oranges, etc.). The coffee was great and the breakfast room was super spacious. There is a reasonably-priced family restaurant and a well-known coffee shop that share the same parking lot as the hotel and a good number of other dining options within walking distance. The staff were very friendly and accommodating. I would definitely consider this hotel again, if I need a budget-conscious option.
Comment from Hotel Management
Apr 18, 2018 by Kaileigh, Hotel Management
Erin, Thank you so much for this greatly detailed feedback! I am very happy to hear we impressed you with our standards of cleanliness. I will make sure to pass on this feedback to the housekeeping team. I apologize that you were less impressed though with our breakfast selection. Through the winter and early in the spring we have been finding it difficult to get whole fruits of good quality so have been testing out the fruit salad option instead so it's great to get some feedback on what you thought of it. I very much hope that you will come and stay with us again the next time your travels bring you to Kelowna. Thanks again, Kaileigh
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Newly renovated, so still very fresh and new feel.

Posted Apr 7, 2018
Pros: Presentation and close to the highway.
Cons: N/A
Location: N/A
Stayed for Easter week-end, but on our arrival home, realized that we had left our computer somewhere. Contacted the hotel, and after several hunts, they called on the Thursday to tell us they had found the computer and carry case with special notebooks in it. We are very grateful. Rooms clean, Iinens nicely presented, and breakfast was very adaquate. Friendly front desk and staff.
Comment from Hotel Management
Apr 9, 2018 by Kaileigh, Hotel Management
Cherie, Thank you so much for this great feedback. I am so happy to hear that we were able to safely get your laptop back to you, I can imagine the moment of panic you experienced when you realized it has been left behind. I hope that you will think of us again the next time you are visiting sunny Kelowna. Thanks again, Kaileigh